Asda Black Friday - Won't honour manufacturers warranty

mckaymmc0

custardy wrote: »

You have been told multiple times that any retailer has the choice to repair/replace or refund.

Custardy, as discussed in the previous posts this statement is incorrect under SoGA.

What do you mean by convenient happy ending. Being messed around Asda and being given differing information from Asda over several weeks is not my definition of convenient.

Also when returning the TV their was a couple in front of us with the same TV being returned for a full refund. They were on their 4th replacement.

mckaymmc0

mattyprice4004 wrote: »

They could easily argue loss of profit IS a cost, especially if it's a limited supply item.

That is a very bold argument and could be use to argue against any replacements at any time which would be a big loophole in the SOGA.

In my case Asda have and continue to stock the model so they could not make this argument.

wealdroam

mckaymmc0 wrote: »

your post states seller and respectfully I do not agree with that comment.

My mistake... I intended to say buyer... sorry.

But in light of more recent posts, I would like to change that to something like "the buyer can express a preference for the remedy, but the paragraph you have quoted then needs to be considered."

Money-Saving-King

mije1983 wrote: »

Legally and in an ideal world they can't, but we all know how retailers work. It's usually the consumer that has to bring up the SoGA before the retailer relents and asks for an independant report or agrees a partial refund.

That is why I said 'could have'.

My experience as a retailer is the customer will bring up some law/act. Said law/act doesn't exist at all, I have to tell the correct version of the law.