Asda Black Friday - Won't honour manufacturers warranty

paddedjohn

At the end of the day you gets what you pays for, most sale items are just tat to draw you in.

harrys_dad

mckaymmc0 wrote: »

Check the warranty and there isn't one as such but a telephone number (asda) and statement they will provide a full refund if they cant resolve over the phone. Basically no UK repair service.

Also Asda have confirmed the mdeo we have purchased was made for the sales only so no exchange is available even though the only difference is a remote control (two buttons).

SOGA offers refund, repair or exchange but Asda

Don't offer a repair service
Wont exchange (unique product reference number)
Will refund

While this may be legal it is very sharp business practice and they should be honest when they offer these products in sales.

Disgusted.com

How on earth is this "very sharp business practice"? You bought a cheap tv in a sale, it didn't work properly so they refunded your money. What is the problem?

SOGA says the retailer can offer their choice of repair, exchange or refund and they chose refund. It makes a change to see someone on this board complaining that they got a refund.

mckaymmc0

harrys_dad wrote: »

How on earth is this "very sharp business practice"? You bought a cheap tv in a sale, it didn't work properly so they refunded your money. What is the problem?

SOGA says the retailer can offer their choice of repair, exchange or refund and they chose refund. It makes a change to see someone on this board complaining that they got a refund.

Harrys dad & Matty

The sharp practice is in producing a model of TV only for the sale and then releasing a near identical model after the sale.

Also when buying electrical goods their is an expectation that you have a manufacturers warranty. It is only when you open the box and read the instruction do you realise there will be no attempt to repair or exchange only refund.

Also the The Sale And Supply of Goods To Consumers Regulations a consumer can request a repair and replacement which the retailer can decline only is disproportionately costly in comparison. Offering a near identical replacement is not disproportionate.

Therefore the 'Sharp' practice is offering a model of TV only available for a Sale, lack of clarity on the manufactures warranty before purchase and only posting positive reviews.

What is your definition of Sharp business practice?

Martin

Wickwar

I was going to get one of these sets until i seen the review,Which even put it in the list of the top 5 tv's not to buy.Sorry about your problems.

shaun_from_Africa

mckaymmc0 wrote: »

Also when buying electrical goods their is an expectation that you have a manufacturers warranty. It is only when you open the box and read the instruction do you realise there will be no attempt to repair or exchange only refund.
Therefore the 'Sharp' practice is offering a model of TV only available for a Sale, lack of clarity on the manufactures warranty before purchase and only posting positive reviews.

"Sharp practice" implies something illegal or underhand. Nothing that Asda have done is either of these.
A manufacturers warranty is something that may be offered but there is no legal right to one and a few of the big retailers cover warranty obligations themselves.
With some modern electronic items it may well be far cheaper and easier to scrap them rather than to have to keep a big inventory of spares and pay for people and premises to carry out the required work.

With regards to the tv only being available in the sale. This sort of thing has always gone on with many retailers selling old models or batches of goods shipped in just for sale purposes.

unholyangel

mckaymmc0 wrote: »

Harrys dad & Matty

The sharp practice is in producing a model of TV only for the sale and then releasing a near identical model after the sale.

Also when buying electrical goods their is an expectation that you have a manufacturers warranty. It is only when you open the box and read the instruction do you realise there will be no attempt to repair or exchange only refund.

Also the The Sale And Supply of Goods To Consumers Regulations a consumer can request a repair and replacement which the retailer can decline only is disproportionately costly in comparison. Offering a near identical replacement is not disproportionate.

Therefore the 'Sharp' practice is offering a model of TV only available for a Sale, lack of clarity on the manufactures warranty before purchase and only posting positive reviews.

What is your definition of Sharp business practice?

Martin

A replacement can be disproportionate compared to a refund even if the replacement tv is cheaper than the original.

They dont just take into account the cost of the remedy, they also take into account that a replacement would see them with further liabilities, while a refund would not.

mckaymmc0

shaun_from_Africa wrote: »

"Sharp practice" implies something illegal or underhand. Nothing that Asda have done is either of these.

Sharp practice does not mean illegal, it means

Cunningness, deceit, misrepresentation, trickery, and other unscrupulous behavior just short of the legal definition of fraud.

Which is what I have accused Asda of. I think my accusation is fair.

custardy

mckaymmc0 wrote: »

Sharp practice does not mean illegal, it means

Cunningness, deceit, misrepresentation, trickery, and other unscrupulous behavior just short of the legal definition of fraud.

Which is what I have accused Asda of. I think my accusation is fair.

seriously
you need to get a grip

mckaymmc0

unholyangel wrote: »

A replacement can be disproportionate compared to a refund even if the replacement tv is cheaper than the original.

They dont just take into account the cost of the remedy, they also take into account that a replacement would see them with further liabilities, while a refund would not.

Unholyangel

Thanks for your reply, where does your definition originate as I had taken a more literally interpretation ie cost. Why would the liability increase if my 12months protection starts from the purchase date?

mckaymmc0

custardy wrote: »

seriously
you need to get a grip

Sorry, did you have a point to make.