Asda Black Friday - Won't honour manufacturers warranty

mckaymmc0

Wickwar wrote: »

I was going to get one of these sets until i seen the review,Which even put it in the list of the top 5 tv's not to buy.Sorry about your problems.

Wish I had seen those reviews. Will have a look at them for interest

custardy

mckaymmc0 wrote: »

Sorry, did you have a point to make.

You have been told multiple times that any retailer has the choice to repair/replace or refund.

mije1983

mckaymmc0 wrote: »

Sharp practice does not mean illegal, it means

Cunningness, deceit, misrepresentation, trickery, and other unscrupulous behavior just short of the legal definition of fraud.

Which is what I have accused Asda of. I think my accusation is fair.

Did Asda tell you the manufacturers warranty included a repair option? If they did tell you that then I agree with your accusation of 'sharp practice'.

If however, you just assumed that the item could be repaired rather than refunded, how is that Asda's fault?

prowla

mckaymmc0 wrote: »

Also Asda have confirmed the mdeo we have purchased was made for the sales only so no exchange is available even though the only difference is a remote control (two buttons).

Is that dodgy - selling an item in a sale that cannot be bought at any other time and so has never been available at the non-"sale" price?

mije1983

prowla wrote: »

Is that dodgy - selling an item in a sale that cannot be bought at any other time and so has never been available at the non-"sale" price?

I suppose it depends how it was advertised. Was it a sale price (with a previous price also displayed) or did it just say something like 'wow this 32" TV is only £x as part of our Black Friday deals'.

mckaymmc0

custardy wrote: »

You have been told multiple times that any retailer has the choice to repair/replace or refund.

I do not agree with your statement that a retailer has the choice to repair/replace or refund and I have provided evidence of this in an earlier post. Is this forum not the correct forum to discuss this?

My original post is that Asda are acting as the manfucturer and not the retailer and I am suprised and not convinced that their is no legal requirement to provide a guarantee with electrical goods.

I respect other peoples opinions and view points but only if they contribute in a fair and constructive manner, even if I disagree. Can you have the common decency to do the same

thanks

mckaymmc0

mije1983 wrote: »

I suppose it depends how it was advertised. Was it a sale price (with a previous price also displayed) or did it just say something like 'wow this 32" TV is only £x as part of our Black Friday deals'.

Mije, Prowla

It was advertised as the latter, so my description of being a Sale item is incorrect as the TV was in fact in the Black Friday sale but not a Sale item. I had not considered this. thanks

Suppose I need to understand when a sale is not a sale in future,

mije1983

mckaymmc0 wrote: »

I am suprised and not convinced that their is no legal requirement to provide a guarantee with electrical goods.

There IS a guarantee, which is why they have offered you a refund. If the item had no guarantee they could have told you it was none of their concern.

CynicalScotsman

I do not agree with your statement that a retailer has the choice to repair/replace or refund and I have provided evidence of this in an earlier post.

Im not sure how you can disagree with the legislation?

The legislation states the retailer can choose to Refund, Repair or Replace.

On another note: Most own brand/retailer exclusive brands have in-house warranties. These warranties are essentially your rights under SOGA. SOGA rights are normally better than traditional manufacturer warranties.

wealdroam

mckaymmc0 wrote: »

My original post is that Asda are acting as the manfucturer and not the retailer and I am suprised and not convinced that their is no legal requirement to provide a guarantee with electrical goods.

I think what you meant to say was Asda are both the manufacturer and the seller.

It is very difficult to prove negatives, so it is not easy to prove that there is no legislation that states that there must be a manufacturer's guarantee for electrical goods.
(or indeed legislation that says there doesn't need to be a manufacturer's guarantee)

Over the years we have come to expect a manufacturer's guarantee, and these days it is a brave manufacturer not to offer one, and even with your TV there is one, but not as good as you apparently would like.

All statutory rights are with/against the seller, who in this case just happens to be the same entity - Asda.