Refused exchange on a Samsung tablet from Currys

pedgepuk

My son received a Samsung tablet for Christmas which was purchased from a Currys store in December by his mother.

When he switched it on he started receiving GMail alerts for an email address already registered on the device. We also found some pictures of two kids in their homes which alerted me that this was no way a brand new, sealed, unused product.

His mum returned to the store and was told that all the tablets were setup with email accounts by the instore staff and the assistant denied that the tablet was ever used and rejected for it to be exchanged. He then partially removed the GMail account but now it's locked out and requests for this GMail account to retrieve the unlock access.

I'm now stepping in to sort this out as it's all a fob off by the Currys assistant.

To my knowledge, I've purchased products like this before and you're always prompted with a demo walkthrough, Google and Samsung account creation on the first startup boot. This was never presented when first used. It's the same as when you buy a mobile phone.

I've already sent Currys Customer Service an email as I don't think the binding contract made on purchasing the device has been followed since it was missold as a used product rather than brand new.

Do you have any suggestions in case they try and fob me off when I visit the store?

Thanks,

P

little_miss_muppet_face

My mum had issues with a dvd recorder she purchased there in November, approx 4 weeks later it developed a fault and the currys shop assistant and manager refused to do anything other than send it away for tests as it was 2 days outwith the 28 day return periodd. Now bear in mind she spend £300+ on this, and it left them with nothing to record all there shows over cmas. Anyways, i rang the head office and spoke to someone there, and within minutes she rang me back saying she had spoken to the manager of the store and we could go down to collect a new machine. Not saying it will happen to you, but i would definetly phone the head office and hope you get someone helpful like i did.

wiogs

pedgepuk wrote: »

My son received a Samsung tablet for Christmas which was purchased from a Currys store in December by his mother.

When he switched it on he started receiving GMail alerts for an email address already registered on the device. We also found some pictures of two kids in their homes which alerted me that this was no way a brand new, sealed, unused product.

His mum returned to the store and was told that all the tablets were setup with email accounts by the instore staff and the assistant denied that the tablet was ever used and rejected for it to be exchanged. He then partially removed the GMail account but now it's locked out and requests for this GMail account to retrieve the unlock access.

I'm now stepping in to sort this out as it's all a fob off by the Currys assistant.

To my knowledge, I've purchased products like this before and you're always prompted with a demo walkthrough, Google and Samsung account creation on the first startup boot. This was never presented when first used. It's the same as when you buy a mobile phone.

I've already sent Currys Customer Service an email as I don't think the binding contract made on purchasing the device has been followed since it was missold as a used product rather than brand new.

Do you have any suggestions in case they try and fob me off when I visit the store?

Thanks,

P

That strikes me as utter !!!!!!!!.

Someone has obviously used this tablet before it was sold to you.

Go into the store and create hell.

Ask to see the policy that says all tablets are opened and email accounts set up on them before they are sold.

Speak to the manager, not some assistant.

Make a fuss. Ask for everyone's names, make notes in front of them.

Be a nuisance.

And when they eventually give you the new tablet ask them why it hasn't got an email account set up on it already, as per their policy

shaun_from_Africa

When Currys go the same way as Comet, I'm sure that we will still get people saying that it was all the fault of Amazon and other online retailers and nothing to do with the way that they treat their customers.

Abbafan1972

Android tablets prompt you to enter a Gmail address or set one up as soon as you turn it on, then usually you have to link it with your wi-fi network, so what the assistant said about they always set them up with email accounts is complete bollox!

pedgepuk

Totally agree with all the replies and thanks for the quick responses.

I will take my son with me and put my Phil Mitchell accent on then ask that same assistant..."Do you wanna see my son upset? Coz if you do, then when my son gets upset I get upset! If you want me to make a scene then go ahead and try and fob me off sunshine!"

No doubt I'll make a scene as my son's an unhappy chap at the moment.

I'm also going to push for compensation i.e. credit or something for the inconvenience caused.

Might even record the visit and outcome on my phone

philatio

Agree with the comment about involving head office. On the couple of occassions I've met appaulling service at Currys, a quick call or email to their head office usually sorts it asap.
It's almost as if they're used to dealing with terrible in-store service complaints.

Fosterdog

Samsung tablets come with a factory seal at either end of the box, just off centre, were these seals already broken? If they were then it has definitely been opened at some point. I know Currys offer a setup on tablets and computers but they would need the customers details to set it up and not do it before purchase.

You no longer have to set galaxy tabs up with an email address on first use, you can skip through everything except first name and surname.

They are up to something with this one, ask them to check their stockfile for returns, it should show up if one has been returned by another customer

unholyangel

pedgepuk wrote: »

Totally agree with all the replies and thanks for the quick responses.

I will take my son with me and put my Phil Mitchell accent on then ask that same assistant..."Do you wanna see my son upset? Coz if you do, then when my son gets upset I get upset! If you want me to make a scene then go ahead and try and fob me off sunshine!"

No doubt I'll make a scene as my son's an unhappy chap at the moment.

I'm also going to push for compensation i.e. credit or something for the inconvenience caused.

Might even record the visit and outcome on my phone

Just remember and stay reasonable in your requests and behaviour in case you do need to take them to court. Courts have been known not to award costs to/award costs against a party who hasn't been reasonable in their behaviour, even if the law is on their side.

frugal_mike

Is any one else wondering whether notken has been buying Samsung tablets as well as iPads?

SuperHan

Don't make a scene.

Ask nicely.

Ask for a manager. If they still refuse, speak to customer services.

Making a scene will just make the staff less likely to want to help you. When I worked in customer service, I always made a point of offering the least convenient remedy to any customer who was unnecessarily angry and/or made an incorrect reference to "their rights"