Refused exchange on a Samsung tablet from Currys

fluffnutter

pedgepuk wrote: »

On top of this I received the following email from Currys Customer Service this morning:

"Dear Sir or Madam

Thank you for your recent email dated on the 8th of January 2014. I do apologies for the late response.

Thanks for getting in touch with us.

Thank you letting us know about your experience with us. I’m sorry that you did not receive the service we would expect from members of our team. We’ll be sharing your comments with the Manager, so that we can make improvements to our customer experience.

Cause the product has been purchase from store you have up to 21days from purchase to send this back, cause the product been opened thats why they can't exchange it. Best to go to your local store and tell them your situation. I do apologies for any inconvenience this may have caused.

For more information please feel free to contact us back.

Kind regards,

Waheed
The KNOWHOW™ Team "

Is that a direct copy and paste?? Someone needs to brush up on their writing skills. That's dreadful

Twisted_Cherry

Obviously different Curry's stores work by there own rules. I have a Samsung Galaxy Tab 2, that became faulty in November, just under the 12 months old. I took it back, they agreed it was faulty and I swapped it for a Samsung Galaxy Tab 3 and paid the difference for the newer model. I was quite impressed with the service!

OP, glad you got sorted out in the end!

pedgepuk

fluffnutter wrote: »

Is that a direct copy and paste?? Someone needs to brush up on their writing skills. That's dreadful

Yes indeed!

My opinion is that today's customer service for some of these high street stores is utter rubbish. Weekends more so here in London as the majority of staff are young, have no thought on how to serve a customer, provide assistance and see that everything is how it should be and think that the shop floor is a playground.

I worked in retail for a good 5 years 20 years ago and it doesn't compare to what's going on now. I'll be sending Sebastian James (CEO of the Dixons Group) an email or Twitter just so he can see another example of poor service.

Not that I'm expecting anything from it but just to voice my opinion.

philatio

Twisted_Cherry wrote: »

Obviously different Curry's stores work by there own rules.

This +1

On our local retail park there are (bizarrely) two Currys actually facing each other. A Currys and a Currys PCW.

I've always found the service at the 'Currys' to be awful but at the Currys PCW to be quite good.

Viberduo

Agreed, a few years ago I bought a hard drive from PCW and then changed mind since I found a much cheaper deal online I took it back and was honest and the guy at the CS counter admitted that it was easy to get a refund for a unused item and almost impossible to get one for a faulty item.