Debt collection letter for NPE and lost appeal rejection letter

gingercheapskate

spacey2012 wrote: »

Added to the "success" board.
ERR, but NO, any parking company that gets £149 is not a success .
If this cheque does not arrive, you have just been mugged.

What you are likely to get is a letter telling you it has increased, you then say, I paid £149, they say sorry out of time and you now owe this as well.
They are Scammers you know.

I phoned them after I paid, the case is closed.

nigelbb

The_Deep wrote: »

Perhaps Co-op are playing the long game. Perhaps they wish to get rid of this PPC and hope to justify cancelling their contract by showing that they are costing them (and me, as a shareholder), money.

From what the OP has written the Co-op don't own the car park nor employ the PPC. It seems bizarre that they should pay out so much money just on the say so of a disgruntled customer.

It appears that the OP paid the £149 then complained to the Co-op.

Coupon-mad

gingercheapskate wrote: »

I phoned them after I paid, the case is closed.

Wow - and that was after coming here yesterday and being given advice on how to get it cancelled or how to respond. Not 'how to roll over and pay!'

Hot_Bring

Coupon-mad wrote: »

I have just had a thought, if the Co-op send out cheques based on one phone call, how do they know there even was a charge? Even if the Co-op asked for a copy of the letter, anyone could send any random 'debt collector letter' to the Co-op and ask them to send them money!

It is actually terrible of the Co-op (owned by their members, and having paid NO dividend this year!) to capitulate like this; I do hope the OP doesn't end up out of pocket but what a sorry state of affairs all round.

I'm probably wrong but such a simple and quick outcome makes me smell a rat ......

gingercheapskate

nigelbb wrote: »

From what the OP has written the Co-op don't own the car park nor employ the PPC. It seems bizarre that they should pay out so much money just on the say so of a disgruntled customer.

It appears that the OP paid the £149 then complained to the Co-op.

No, I came on here to ask for advice on what to do and was told to contact co op so i did, even though they don't own the car park or employ NPE. The lady I spoke to gave me her name and a reference number so I have no reason to think it's dodgy and so I paid it. She said I could wait until after I received the cheque but I took a punt. Whether that was stupid or not remains to be seen. The co op asked me for my reference number re NPE and the debt collection agency and the date of the ticket. Co Op are now dealing with NPE in this manner as they are finding it hard to overturn these 'fines' - I didn't ask why.

Some people on here think I should have pocketed the money rather than pay NPE. Personally I think that would be dishonest to Co Op.

If they want to go through the hassle of writing letter after letter, even if there is no need, then that's their decision.

I'm grateful it seems to be sorted and if not, I'll pursue it with Co Op.

surfboy1

gingercheapskate wrote: »

Hi, I received a windscreen fine from NPE in Norwich on Earlham Road and appealed it. I received a rejection letter. Having spoken to several people I ignored it and now have a debt collector letter for £149 and it expired on 3 Jan.

Something made me check on here (I hadn't previously) and I see the advice is not to ignore. Oops. I have had a look through the advice but I don't have a POPLA code (I binned the appeal rejection letter- don't, I know) but now I'm in a quandary as to what to do now.

Any tips gratefully received.

In post #1 you said you appealed to NPE and received a rejection letter? Did you receive a POPLA code with that rejection letter?


The point is that NPE are not entitled to ANY money for your transgression as they have suffered NO LOSS! This is something that a company the size of CO OP should know! If they are stupid enough to pay out money like this then they ought to know better.
You should not have paid NPE as the money they demanded, they are not legally entitled to!
To ease your conscience you could have easily sent the cheque back to the CO OP.

Coupon-mad

''Co Op are now dealing with NPE in this manner''


No they aren't though, they are sending you a cheque - which is daft of them and wasting their members' money (basically flushing it straight down the toilet). Pathetic from a big organisation that the Co-op don't find out more about this matter. Genuinely I hope you are not out of pocket by the end of the week when the girl realises it wasn't CEL, hope she doesn't backtrack. The worst thing is that no-one had to pay £149, that was a made up amount and as I said, even if you'd been taken to small claims and lost, you would not have had to pay that because the fake PCN was much less.

You also paid it after the fake 'deadline' so as has been said, you might well get chased for more now NPE see you as a mug who pays them money.

The Co-op use Civil Enforcement (CEL) in their car parks so they have no relationship with NPE. It would have been different if it had been CEL because we think the Co-op are about to dump them left, right and centre. But they have basically agreed to send you money because you said you had to pay a fake PCN. You never had to pay the fake PCN, you were meant to be complaining about it. Other people have reported getting an apology and a voucher/hamper when CEL are involved (even without paying them of course). No-one then sends the value of their apology to the PPC.

gingercheapskate

I didn't say I had to pay it. I phoned and said I had been advised to contact them as they may be able to help get the PCN cancelled. She asked questions, I explained what had happened and she said that was what they are doing now.

surfboy1

Did you receive a POPLA code with that rejection letter?

gingercheapskate

surfboy1 wrote: »

Did you receive a POPLA code with that rejection letter?

I don't know. As I said I stupidly threw everything away as was told I didn't have to worry. That was why I was advised to contact Co Op first I think.