Aggressive service at PC World

esalad

Well after today I shall no longer be setting foot in PCWorld!
Went into my local branch after doing a click and collect order for a new laptop. The salesman tried to sell us all the add ons which is fine - I am entitled to say no thanks which I did.
He started by offering installation to which I said no thanks - Im competent enough to do that myself to which he replied "I,m not saying your incompetent but" ....
I was clearly communicating both verbally and bodily that I did not want, need or have time to listen to the sales talk, but instead he became very defensive and snapped at me saying he was only trying to help and I should be grateful!
I was within a second of walking out of the store and going elsewhere when he clearly got the hump with me and stormed off to get the said laptop and remained grumpy and silent for the rest of the transaction.
Next time I;ll go to Amazon!

fozmcfc

My mate had similar service a few years back, when we went to PC World. He had to say no about 6 times, before finally the sales clerk, got the message.

I appreciate that maybe they try once or twice and possibly a third time during the sale (i.e. not one after the other), but in the end, my mate said, if you ask me once more, I'll go and you won't get the sale at all.

I would say that certainly 5 or so years back, anyone going into PC World to buy a laptop/computer, wouldn't be clued up, otherwise they wouldn't have been willing to pay their over the top prices. So they probably used to get a lot of people needing assistance.

But nowadays, when it comes to laptops, which no doubt far outsell desktops, they are much of a muchness and pricing is pretty much similar, for bog standard under £600 models. So a lot of customers are people buying their 2nd, 3rd or even 4th or 5th laptop, so won't need assistance.

Nice_Weather_For_Ducks

Surely the laptop comes pre-installed with the operating system and ready to go (apart from the 3 hours of updates LOL)??

bluebeary

Nice_Weather_For_Ducks wrote: »

Surely the laptop comes pre-installed with the operating system and ready to go (apart from the 3 hours of updates LOL)??

thats what i thought, i bought a laptop ready to go from dixons about fifteen years ago !

fozmcfc

Usually the installation, offers set up of computer/laptop, including windows set up and configuring. Then connecting to the net for the customer and downloading any updates to windows and security software.

It can also include 30-60 mins tutorial of using windows and web browser etc...

Now I'm pretty sure that most people, don't need that.

But the amount of people, I've seen moaning, that they can't get to grips with Windows 8 and by that, I mean just can't work out how to use it, shows there are still people out there, who still need assistance.

SuperHan

They also set up recovery media, which judging by the number of posts on these forums re OS issues and insane charges from manufacturers, is also an area people still need help with!

vyle

Nice_Weather_For_Ducks wrote: »

Surely the laptop comes pre-installed with the operating system and ready to go (apart from the 3 hours of updates LOL)??

Sadly, a large number of people are completely incompetent when it comes to computers.

I work in retail and have quite a few customers who request setups, or decline them then come back pleading for a setup (Which they argue should be free because the computer 'doesn't come with instructions for setting it up.'

It's frightening how few people read the clear instructions about what microsoft accounts are, how to create one, and what a local user account is.

Even more terrifying is the amount of people who claim that their email account "doesn't have a password" and get angry when I can't link in the windows mail app/thunderbird/outlook without details of what their email account is and what their password is.

These are the people who will spend up to £50 to have computers set up, yet are so far out of it that they don't even know the most basic things about what they want setting up. They think that windows and office are the same things, they don't know how emails work, they don't know what a web browser is, and they keep places like PC world (And where I work, I guess) in business because of it.

Trinitrotoluene

vyle wrote: »

Sadly, a large number of people are completely incompetent when it comes to computers.

I work in retail and have quite a few customers who request setups, or decline them then come back pleading for a setup (Which they argue should be free because the computer 'doesn't come with instructions for setting it up.'

I work providing IT for multiple small businesses and your post is spot on. The majority of people in my experience are just incompetent when it comes to computers. They can double click the blue e, they can go to google. For a lot of people, that is just it.

paddyrg

£50 to deal with clueless outraged customers (email passwords, windows/office distinctions, etc) - it may be 60 mins in elapsed calendar time, but it's 2 years off your life...

Fosterdog

Trinitrotoluene wrote: »

I work providing IT for multiple small businesses and your post is spot on. The majority of people in my experience are just incompetent when it comes to computers. They can double click the blue e, they can go to google. For a lot of people, that is just it.

The same here, the help desk calls I get for the most basic things is bad enough with older versions of windows but since windows 8 has come out we've taken on two extra staff for our IT support contracts department dealing with businesses.

We've also had to take on more staff in all 9 branches for the in store repair departments who also deal with domestic customer services. We've copied dixons tutorials in a way and offer a £30 1 hour group session or a £50 one on one session to teach people how to use computers. Every session gets fully booked.

Morglin

My husband is computer competent and does ours, but I do wish Pc's and phones etc., would arrive, as they used to, with a printed booklet of basic instructions.

I hate these online tutorials! :mad:

PC World always drive me nuts with their heavy push towards warranties - no thanks, done it once, found it hopeless and ended up getting the PC fixed privately anyway.

Lin