Orange-horror itemised phone bill from Canada

custardy

tazdevil01985 wrote: »

FYI Orange does have real time billing for Data how do you think the EU cap works !

The OP might want to take the following up with Orange.

I would consider that this amount of data to be fraudulent and should have been flagged and warned somewhere in Oranges Fraud HUR report.

Also I would expect Rogers (AT&T) to have Near Real Time Roaming Data Exchange NRTRDE agreement with Orange (would be shocked if they didn't) Which means that instead of waiting a week or two for the TAP files (how operators charge and bill each other) then the files are received within 4 hours normally less. So another question is if they had this information then why wasn't it stopped sooner ?

Just my opinion. Obviously operators are there to make money so can understand why it wasn't capped/blocked sooner

even with the phones data logger supporting it?

NFH

custardy wrote: »

even with the phones data logger supporting it?

I think he means that Orange should have identified it as possible fraud or misuse, even though we now know it wasn't.

tazdevil01985

Exactly the point I was making no one uses £3K of data per day willingly ?? Anything over £500 transactions a day should be classified as fraudulent/be investigated IMO

lulubelle41

NFH wrote: »

The full legislation is Regulation (EU) No 531/2012 of the European Parliament and of the Council of 13 June 2012 on roaming on public mobile communications networks within the Union. See Article 15(6).

Thanks for this but it is for the EU Member states only.

Silk

lulubelle41 wrote: »

Thanks for this but it is for the EU Member states only.

Are we not a member of the EU then ?

WTFH

Silk wrote: »

Are we not a member of the EU then ?

Yes we are, but that Reg is for roaming within the EU, not outside it.

Silk

WTFH wrote: »

Yes we are, but that Reg is for roaming within the EU, not outside it.

Either do a search on the PDF for "outside" theres about 8/9 instances relating to roaming outside the EU
....or to make it easier read the press release related to the regulation which I posted earlier and gave Grumbler the wording

Press release...
http://europa.eu/rapid/press-release_MEMO-12-316_en.htm

Detail ....

Bill shock: better information when travelling outside the EU
To help avoid "bill shock" from 1st July 2012, people travelling outside the EU will get a warning text message, email or pop-up window when they are nearing €50 of data downloads, or their pre-agreed level.
Consumers will then have to confirm they are happy to go over this level in order to continue their data roaming.
This extends the alert system currently in place within the EU.

So in other words if you are from the EU and have a network provider from the EU then you have to get the text even when you travel outside the EU and they have to respond to that text

lulubelle41

Silk
]Bill shock: better information when travelling outside the EU
To help avoid "bill shock" from 1st July 2012, people travelling outside the EU will get a warning text message, email or pop-up window when they are nearing €50 of data downloads, or their pre-agreed level.
Consumers will then have to confirm they are happy to go over this level in order to continue their data roaming.
This extends the alert system currently in place within the EU.[/I][/I]

You are right in this. However, firstly Orange didn't give my daughter in Canada the opportunity to accept/reject this due to, and I quote 'Warning texts/alerts can only be guaranteed in the EU. We are working on it'.

Silk

lulubelle41 wrote: »

You are right in this. However, firstly Orange didn't give my daughter in Canada the opportunity to accept/reject this due to, and I quote 'Warning texts/alerts can only be guaranteed in the EU. We are working on it'.

That would be Orange's problem if they were unable to deliver it not your D's
If the regulation is they have to give it and they don't it would not stand up as far as I can see.

lulubelle41

And as tazdevil01985 said earlier, why didn't they cut the phone sooner?

This is the PERFECT question. She arrived in Canada on 19 November. They cut her off on 21st November due to high roaming. I spoke to Orange and paid the given outstanding bill of £34.64. All fine. They reinstated her phone. On the 30 November they cut her off again with an outstanding bill of £30,777.

Firstly they lead me to believe on 21 November the outstanding amount was £34.64, but they themselves knew the outstanding amount was already over £6000. They then let me reinstate the phone until a week later when it was cut off for good.

So in other words, as you say, they were monitoring her usage but did nothing. I have taken this up with them and this is apparently part of the reason for them crediting me with £27K.

p.s. I have lost all the quote etc details under each thread whenever I am online so that is why I am either putting the quotes in colour or mentioning the person I wish to quote. Please let me know how to resolve this?