Asda overcharging ......update

MickKnipfler

Thanks,

I'll keep an eye on that

Schamansky

MickKnipfler wrote: »

Thanks,

I'll keep an eye on that

Yes, do so. Every second time I buy reduced items (and that's very often since I'm a True Vulture of the Reduced Aisle), they get one item or more wrong. It's definitely worth checking your receipt.

quiet_advisor

We have enjoyed free pre-packed parmesan cheese from Asda for the last four years, on the strength of their overcharge policy.

Regularly the price sticker says £1.98 per kg, but Asda are actually charging about £15/kg.


Customer service usually need convincing that there is an error, but normally cough up a refund plus £2 gift voucher.

I love the sign in Asda, "part of the great Walmart family" - they ought to recognise that the greatest American family is the Mafia..............................on the other hand.....

Good hunting!


So, the pack you

C32AMG

Funny I should see this thread now, I was just having a conversation on the very subject!

Having never shopped at Asda before, I did about two months of weekly shops there in a row. Very impressed at the numerous offers.

However, looking through the receipts, I found there was plenty of items that were supposedly on BOGOF, 3 for 2 or 2 for £x didn't show up on the receipt. OK, it isn't a lot of money but did average £2-3 per week.

If I notice it in store I would go to CS and complain (Which I did), never got a giftcard (but then I didn't ask for one as I was unaware of their policy). Every time I went to the CS department I was treated badly, made to 'prove' that I had the item in the trolley (Always at the bottom of the hardest-to-get-to bag!) and kept waiting for ages whilst Asda bods ran around the vast store verifying that the offer was in place. Granted, I always got more than the refund as they would round it up to the nearest £.

I eventually got hacked off at waiting in the queue for CS every time I shopped, so have now started shopping at Sainsbury's. Three weeks in and I've yet to be overcharged for a single item, plus they have the 'self scanners' that you carry around with you, saving the unloading & reloading of the trolley at the checkout.

derrick

Below is the letter I have received today and that I said in my reply #24, that I would post, it is an up to date policy,(letter dated 4th December 2007), and clearly states;- "applies to every product you are over charged on"

If anyone wants me to email the letter to them, (with my details omitted), so that the letter is as wrote,( as it distorts some images using my OCR), on headed paper, then PM me with an email addy and I will send it.

ASDA
part of the WAL*MART family

ASDA Stores Ltd

ASDA House
Southbank
Great Wilson Street

[FONT=&quot]Leeds LS11 5AD _[/FONT]
[FONT=&quot]Tel:+44(0)113 243 5435[/FONT]
[FONT=&quot]Fax: +44(0)113 241 8666[/FONT]
[FONT=&quot]Minicom: 0800 068 3003[/FONT]
www.asda.com

Our Ref:

4th December 2007

Dear Mr

Thank you for taking the time to contact me about our over charging policy.

Following our recent telephone conversation I can clarify that in the instance we do accidentally overcharge our customers, ASDA have a policy to reimburse the difference along with a £2.00 gift card for the inconvenience. This £2.00 gift card is issued without hesitation and applies to every product you are over charged on, not per transaction as you have previously been informed.

You can claim these gift cards by either returning to the store itself or you can call us on 0500 1000 55, either way it's not a problem.

I do hope my letter answers your query and if I can be of any further assistance please do not hesitate to contact me.

Yours sincerely

Alexandra Porritt
ASDA Service TeamEnc. £10.00 Gift Card


RForgot to mention, there was another £10 gift card, have again spoken to Asda, and have been told to keep all cards I have received, so I have a total of £32. just because the CS at Asda Preston would not give the £8. I was due.
as voted by THE FINANCIAL TIMES 2003

sinw

i gave a coupon in for £1 - charged me £1 for santa's grotto (made me laff) santa not there yet!

Anyway owe me £1 for coupon £1 overchrge £2 gift card here is the policy link page from asda so its in black n white from the horses mooth

http://www.asda.co.uk/corp/customer_service/FAQs.htm#option4

bubblegumcola

I was overcharged for nappies today in Asda Blantyre. Pampers pull-ups supposed to be 8pounds for a box but was charged 11.98. Noticed it before I went out of the store but was not offered a 2 pound gift card. So I should have got that as well? I remember getting one a year or so ago but didn't know that was policy.Hmmm...must email them.

bubblegumcola

See above post from me. I emailed Asda about my local store overcharging as I probably won't be back at the store til next week for a big shop.I got a very quick reply and it is their policy to give you a two pounds gift card if you are overcharged. If you read all their policies at the back of their free magazine it definitely company policy to do this so I should have got one. They are sending me one in the post!
Excellent. So if they refuse to give you one it's just a customer service person being stubborn - show the bit in their own magazine!

lizzielondon

40p

Christmas eve

40p...

newsgirl wrote: »

I was recently overcharged by Asda and I was disgusted with the response from their head office customer services.

I bought two packs of reduced price prepared snack fruit each costing £1.70 so a total of £3.40. However, the full price deal only came to £3 for two packs.

I didn't realise this until I got home. I took a picture of the two packs and sent it along with my receipt to customer head office.

While I was waiting for a response to my letter, I was in the store when I saw the assistant who often marks these items down and told her I was cross to have been charged 40p more for two items (which were supposed to be reduced as they were going out of date) than I would have been if I had bought two fresher packs with long sell by dates. She said that there were two buttons and whoever had discounted them had not done the second discount.

I also saw a man who said he was the manager of the fruit and veg section and he also told me they had not been discounted correctly. He said if I had my till receipt with me he would sort out a refund of some sort but I didn't have it with me.

So I was shocked this morning to get a dismissive letter from Paul Howley of the ASDA service team who told me they were unable to reduce the multi-buys.

Mr Howley not only appears to be unable to read my letter correctly but has also failed to look at the colour picture I sent.

So Asda is unable to reduce the price of multi-buys but is able to increase the price of multi-buys above the shelf price - even when they are on their sell by date.

Bearing in mind what the department manager told me, I think there is something drastically wrong here and I'll be sending one more letter to Asda, this time to the CEO, taking advice from the Which legal service of which I'm a member, and then involving trading standards.

If this policy is standard throughout Asda stores imagine how much money they are making from leading customers to believe they are buying two discounted products when in fact they are charging them more than the multi buy price!

kitschkitty

In the past people were buying reduced price items that were on bogof or multibuy promotions, and the offer + reduction were both applied and meant they were getting the items free or even getting money back (off of the rest of the shopping).

So the supermarkets changed the system so that additional promotions aren't applied to reduced price items. The barcode is no longer the same so the till cannot apply the original promotion, only apply the reduced price.

This can mean that an item which is reduced is is still more expensive than it would be at full price IF it's part of a promotion.

The supermarket is not doing anything wrong, as the single item is still cheaper than it was previously, but obviously it seems like total madness to buy a basket of reduced items that work out cheaper (because of instore promotions) to buy non reduced!