Currys Pay & Collect - Advice Please

Goodvibes360

Truepat wrote: »

I would say that in general, and compared to other areas of the world, customer service in the UK is good-to-excellent - but some peoples expectations are maybe set a bit high. QUOTE]

You're quite right - but I cant help noticing that you quote your location as 'Better than the UK'!:rotfl:

Truepat

Goodvibes360 wrote: »

Truepat wrote: »

I would say that in general, and compared to other areas of the world, customer service in the UK is good-to-excellent - but some peoples expectations are maybe set a bit high. QUOTE]

You're quite right - but I cant help noticing that you quote your location as 'Better than the UK'!:rotfl:

That would be weather wise
Which is not hard

SuperHan

AFAIK, Curry's now operate a 'in good faith' delivery system (although I'm not sure if this is the case regarding Pay and Collects) whereby the item gets dispatched from a central location and the store do not check the delivery but instead trust that head office have got it right.

This saves hours of manpower and thus costs (checking 3-5 lorry loads of stock every week takes A LOT of time), and as a company, if the stock gets lost, it's usually still within the company, so no big deal.

It's likely this has happened here, and your goods have most likely been dropped off at a nearby store or not loaded on to the vehicle in human error.

Unfortunately, so close to Christmas it's difficult for Curry's to offer you any alternative to a refund as an investigation in to the stock's location will obviously take time.

The best thing to do is try to press Curry's for a good will gesture. Maybe ask for vouchers to recompense the additional £60 you will have to spend elsewhere? I appreciate you may not want vouchers, but they're usually easier to come by than cash in these circumstances!

Goodvibes360

SuperHan wrote: »

AFAIK, Curry's now operate a 'in good faith' delivery system (although I'm not sure if this is the case regarding Pay and Collects) whereby the item gets dispatched from a central location and the store do not check the delivery but instead trust that head office have got it right.

This saves hours of manpower and thus costs (checking 3-5 lorry loads of stock every week takes A LOT of time), and as a company, if the stock gets lost, it's usually still within the company, so no big deal.

It's likely this has happened here, and your goods have most likely been dropped off at a nearby store or not loaded on to the vehicle in human error.

Unfortunately, so close to Christmas it's difficult for Curry's to offer you any alternative to a refund as an investigation in to the stock's location will obviously take time.

The best thing to do is try to press Curry's for a good will gesture. Maybe ask for vouchers to recompense the additional £60 you will have to spend elsewhere? I appreciate you may not want vouchers, but they're usually easier to come by than cash in these circumstances!

Thanks - your comments are appreciated. Currys have now finally come back to me to state that a replacement is due within the next 5 days. Whats interesting is that they have now also increased the price of this item by £50 (John Lewis by £100!) - therefore, if I had taken the refund, I would not have been able to purchase this item anywhere else at the same price.

I'm now trying to obtain additional refunds for the telephone calls etc - but thanks to all that have contributed. It just goes to show that standing your ground pays off.

Goodvibes360

What a surprise (not!) - Currys have failed to make good on their promises again. Contacted by the store today to tell me that they have no stock and expect it to be another 1-2 weeks before stock is due (no-one can tell me exactly when). Offered a refund yet again as they clearly dont want to supply my goods at a price £50 lower than they can get for it now. No good to me as every retailer now has this product at £50 - £100 more than I originally purchased - therefore have no choice but to continue waiting.

OMG Currys - your trail of failure on this matter just gets longer & longer!! :mad:

dodger1

Goodvibes360 wrote: »

What a surprise (not!) - Currys have failed to make good on their promises again. Contacted by the store today to tell me that they have no stock and expect it to be another 1-2 weeks before stock is due (no-one can tell me exactly when). Offered a refund yet again as they clearly dont want to supply my goods at a price £50 lower than they can get for it now. No good to me as every retailer now has this product at £50 - £100 more than I originally purchased - therefore have no choice but to continue waiting.

OMG Currys - your trail of failure on this matter just gets longer & longer!! :mad:

To be fair to Currys they are probably just telling you what the manufacturer is telling them. That's certainly what I did when in retailing. It's nothing to do with them not wanting to supply you at the lower price, they really aren't bothered about the odd mark down. At least they contacted you, many retailers wouldn't do that, they'd just wait until you did the calling.

Goodvibes360

dodger1 wrote: »

To be fair to Currys they are probably just telling you what the manufacturer is telling them. That's certainly what I did when in retailing. It's nothing to do with them not wanting to supply you at the lower price, they really aren't bothered about the odd mark down. At least they contacted you, many retailers wouldn't do that, they'd just wait until you did the calling.

That's fair enough - but what I am really struggling with at the moment is the fact that all other retailers have stock, but are selling at £299.99. Currys price is £249.99, but their pre-xmas price (and the price that I paid) was £199.99. The product is not end-of-line and yet, just to provide further update to the above, Currys have contacted me a second time this afternoon to now state that they will not be getting any more stock of this product. Is this a coincidence? Would they really not stock a product that is clearly selling so well? Or have they realised that they have made a monumental error on their pricing strategy and just withdrawn altogether? Either way, I'm going to end up out of pocket or without my goods.

Goodvibes360

This issue has now reached a conclusion. Currys eventually admitted that they were getting no more stock of this product. Therefore, they failed to fulfil their obligations under the sale of goods act and were consequently liable to provide full refund PLUS sufficient compensation (£100 in this case) to enable the purchase of the same item elsewhere. I'm glad that I didnt give in to a refund earlier as was suggested by a number of forum contributors and this just goes to prove that you shouldnt allow these large organisations to walk all over you - stand your ground and fight for your rights!!!

mossstitchmama

Bit late to the party.

Had a similar situation with Argos two Christmases ago. Ordered a 7in 1 football table at the end of November for my son's Xmas present. It was half price at £99.99. I telephoned through my order, stating (thank you Mr Lewis), that I was ordering this item as I was being told it was in stock and that delivery was guaranteed before Xmas. I repeated this several times during the call.

A delivery date of Dec 15th was given. However, two days before, an email arrived saying that the item would now not be delivered until January 15th.

I wasn't having that. I phoned to query this and stated that I only ordered from Argos as I was assured the item was in stock and was available for Xmas delivery and that these criteria were the only reason I placed the order. I stated that if my football table didnt arrive on the 15th as agreed, I would order from another supplier at a cost of £275 and I would expect Argos to make up the difference in price for the same item.

Needless to say I got my football table on December 15th. All thanks to Mr Lewis!