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Parcel delivery firms: who are the best and worst?
edited 2 January 2014 at 3:24PM in MoneySaving polls
43 replies 12.9K views
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Exactly right - aren't they the same company??? In my experience Yodel have been actually one of the best of recent times, their deliveries have been brilliant. They have had a pretty bad press as I have used a huge selection of parcel companies over the years and every one has let me down or hasn't been great, there's good and bad in them all. I think Yodel have improved greatly. The service has been great and the updates as a Yodel customer are by far the best that I've seen.
Well said!!!! Couldn't agree more.
― Paulo Freire, Pedagogy of the Oppressed
Yodel keep losing my parcels and when calling their dwpor up they don't want to hear about it so I never use them and put off buying from companies who may use them
UPS, DPD/Interlink are great the tracking is good and efficient service
I use Hermes too and use the Parcel Locker and Shop option as my local courier never turns up when booked so its far quicker and easier to use the shop or locker
City Link never answer the phone when my parcel says it was meant to be delivered one day and great it don't turn up :-(
Collect+ is great as got nice local shops I know they use yodel but I've sent loads and no complaints ever
DX are hit and miss they aren't on list but they are OK :-)
Amazon Logistics are horrendous one minute they are superb but next they don't deliver my parcel or it gets lost somehow - tracking is poor - they use APLE
DHL as above hit and miss
Best service I've ever used however is FedEx
DPD have always been within the given hour, always polite, friendly, no problems.
Had Yodel, a couple of times - again no issue though I remember a couple back when they were HDNL.
Our posties are fab. Sometimes now mid afternoon as 1 is doing 2 routes - but that's not her fault, she can't magically do 2 routes in the time of 1. And does those extra few hours matter, really? Things a bit slower over christmas/new years, as expected.
Definitely had interlink and DHL reasonably recently, probably city link and parcelforce. Not sure of others.
I don't know if the south west is just a lovely place with amazing people, but I've just never had all these troubles thankfully
9/10 DHL - Mainly BtoB some BtoC - Very good Customer Service, quite good delivery service
7/10 UPS - had quite a decent delivery rate, CS not so good, couple of damaged parcels
6/10 Parcelforce - As above but the delivery rate was not as good
4/10 Yodel or hermies - these guys where god awful, failing to follow simple instructions, none delivery, bit of a CBA attitude
and Royal mail, i have not added them to the list as they would always be my first preference, as long as they could take the parcel in question. They have been knocked over the years but a far superior service and clean up team.
I find it extremely telling that 51% of people generally asked found it, yet of a slightly higher number who actually kept diaries, only 16% did.
Sadly many studies have been shown people's memories aren't always great, any study on asking people what they've eaten the day before can tell you that.
How many nipped the shops for 5 minutes, or round to a neighbour. How many wandered into their back garden where they can't hear the doorbell? Or were on the loo and expected the postie to be hanging around 2 minutes later?
I'm not saying all were lying or mistaken, just that humans aren't always very reliable with these things.
Plus some people on paid surveys just tick random boxes at a guess.