Switchover from BE to Plusnet

Pitchshifter · 2 January 2014 at 9:44AM

Hi all,

Just wondering how seamless the switchover will be between the two ISPs?
I've received my new router pack from Plusnet, with big sticker that says do not plug in until your line is activated.

My new Plusnet service is due to go live on Friday afternoon, anytime between 12pm and midnight. They will email me when my new service is ready to use.

Assuming I keep using my BE box right up until switchover, what will happen when it does?

Presumably the new line will not work with the old router, therefore how will I get the email telling me I can plug my new router in !?

Pitchshifter · 2 January 2014 at 11:16AM

How did other peoples' switchover go? Surely there's someone with experience of this they can share.

Quentin · 2 January 2014 at 11:18AM

When your BE connection drops on Friday is the time to switch your router.

Moby_Tide · 2 January 2014 at 11:20AM

Pitchshifter wrote: »

Hi all,

Just wondering how seamless the switchover will be between the two ISPs?
I've received my new router pack from Plusnet, with big sticker that says do not plug in until your line is activated.

My new Plusnet service is due to go live on Friday afternoon, anytime between 12pm and midnight. They will email me when my new service is ready to use.

Assuming I keep using my BE box right up until switchover, what will happen when it does?

Presumably the new line will not work with the old router, therefore how will I get the email telling me I can plug my new router in !?

Check your emails on your phone or some such. Or logically, if your old router stops working then the transfer is in progress so you can then plug in your new router and await the connection to come back online. At which point you'll get your email through.

Pitchshifter · 2 January 2014 at 11:33AM

I've got no other means of getting online. I don't have a mobile.
The only way I can get an email telling me to plug my new router in, is to actually plug my router in! lol !!!!!!
The sticker on the new router explicitly says "Do not plug in until you get an email telling you your broadband is ready"

Do you see what I'm getting at.

Quentin · 2 January 2014 at 11:46AM

You are worrying unneccessarily.

You won't do any harm if you plug it in when BE stops working, and follow the instructions on how to get started.

Pitchshifter · 2 January 2014 at 12:03PM

Cheers Quentin.

egrescrimp · 2 January 2014 at 12:24PM

Pitchshifter wrote: »

The sticker on the new router explicitly says "Do not plug in until you get an email telling you your broadband is ready"

This is mainly to stop you plugging it in early and the router not being able to authenticate against their radius servers, thus resulting in you calling them wondering what's going on..

It doesn't do any harm plugging it in early, it just won't connect.

macman · 2 January 2014 at 12:24PM

If you connect it up and the switch hasn't completed, then it just won't work. Unplug it and try again a little later-you can't break it.

RavingMad · 2 January 2014 at 1:28PM

I switched to plusnet recently. I had an email telling me the go live date was the 25th Dec but I woke up on the 24th and I had lost bb. Came home from work and still no BB so I plugged in the new router and whilst I didn't get service straight away, it started working an hour later. A text arrived about half an hour later saying I could start using the internet

Ximian · 2 January 2014 at 1:36PM

It's usually seamless when you switch over. You should receive an email from the ISP with the "go live" date and time. I switched to Plusnet Fibre over a year ago from ADSL and everything went very smooth, BT engineer visited, told me my phone line would go dead for a few minutes, came back and connected the Openreach modem and router and I was connected. No problems at all.