Ebay threatening me with Debt collectors

This_Year

mrcol1000 wrote: »

That is why for anything of value you should send recorded just for peace of mind. It may cost you an extra quid or so but at least you don't have to worry about them claiming its not arrived when it has.

Recorded or Signed For is just that if the postman gets a signature on delivery. So many just pop it through the letter box.

Yesterday I had 6 items delivered, which were Signed For but the postman just posted them through.

Anyway, as OP's query was relating to concert tickets, the only recommended way to send them is tracked - Special Delivery to be covered.

This_Year

custardy wrote: »

perhaps your buyer has a busy life too?
You had the 'audacity' not to reply to the dispute they opened.
perhaps they assume you didnt actually post them?
If you are too busy for eBay,then why use it?



£600 cover for 60p?
That would be one way to hurt the share price

That would be £60.

campdave

neilied wrote: »

( recorded doesn't cover coins)

But in most cases will prove receipt of item.

Brooker_Dave

neilied wrote: »

sold many and have to say royal mail only had a 85% success rate with delivering these.

Or 15% of your buyers pretended not to have received them?

aimingforadebtfreelife

I ditched Ebay a while back as the amount of non-receipt claims were getting out of control.

I offered the buyers the standard postage and recorded postage. Nearly all picked the standard. Even with standard I got proof of postage only to find this was worthless in a claim.

As soon as the buyer files a non-receipt claim the money is "held" by Paypal, if you have withdrawn it already you go into negative. Only if you have a tracking number are Ebay interested. A proof of postage is worthless as they expect you to refund the buyer and make a claim yourself against the Royal Mail. This will cover you up to £20 unless agreed higher when posting at extra cost. However the form was Royal Mail is daunting and you have to provide to them proof of actual cost to yourself. So if you sold an Xbox game secondhand for £10 and didn't have an original receipt for it you are screwed.

So anything arriving standard postage was a sure fire hit for a non receipt claim. What with Ebay claiming a percentage of your postal charges it was more hassle than its worth.

If you sell try and build the extra cost of recorded with signature into your item. There are too many scammers out there.

soolin

aimingforadebtfreelife wrote: »

I ditched Ebay a while back as the amount of non-receipt claims were getting out of control.

I offered the buyers the standard postage and recorded postage. Nearly all picked the standard. Even with standard I got proof of postage only to find this was worthless in a claim.

As soon as the buyer files a non-receipt claim the money is "held" by Paypal, if you have withdrawn it already you go into negative. Only if you have a tracking number are Ebay interested. A proof of postage is worthless as they expect you to refund the buyer and make a claim yourself against the Royal Mail. This will cover you up to £20 unless agreed higher when posting at extra cost. However the form was Royal Mail is daunting and you have to provide to them proof of actual cost to yourself. So if you sold an Xbox game secondhand for £10 and didn't have an original receipt for it you are screwed.

So anything arriving standard postage was a sure fire hit for a non receipt claim. What with Ebay claiming a percentage of your postal charges it was more hassle than its worth.

If you sell try and build the extra cost of recorded with signature into your item. There are too many scammers out there.

Everything you say is covered in the sticky postage thread on this forum. However, if you believe all buyers are scammers then it is probably the right decision not to sell online anymore. You are however incorrect about the compensation requirements for a private seller selling 2 nd hand goods as RM will accept the eBay value.

I can send between 200-300 items a month and everything under £20, which is the majority, goes standard 2nd class and I get hardly any losses at all.

I am however surprised that anyone would still equate proof of posting with proof of delivery, and expect any buyer to pay extra to protect a seller.

RFW

aimingforadebtfreelife wrote: »

If you sell try and build the extra cost of recorded with signature into your item. There are too many scammers out there.

So you had a high number of lost items and this is definitely the result of Ebay not believing that you had posted it? How was your packaging, address labelling, etc.? Claims for lost parcels does not immediately equate to a dodgy buyer.

MrsE_2

neilied wrote: »

Ebay annoys the hell out of me as its weighted more to the buyer than the seller.!!

Is it?
I bought a microwave on there which was faulty.
The buyer insisted I return it at my expense, I didnt think this was fair as it wasn't as described. I contacted ebay who told me I would have to pay to return.

I suspose seller would then have refunded me the item price, meaning I would have paid postage both ways for an item that was sold faulty:mad:

They also said they woukd get it independently tested, which they would bill me for if found to be ok.
Now I know it wasn't ok, but as they sell microwaves they would probaly take it to a mate & I would have got lumbered with those costs as well as postage.
I might have ended up more out of pocket!!!!
Very unfair process.
I left factual feedback as a warning for others.

RFW

MrsE wrote: »

Is it?
I bought a microwave on there which was faulty.
The buyer insisted I return it at my expense, I didnt think this was fair as it wasn't as described. I contacted ebay who told me I would have to pay to return.

I suspose seller would then have refunded me the item price, meaning I would have paid postage both ways for an item that was sold faulty:mad:

They also said they woukd get it independently tested, which they would bill me for if found to be ok.
Now I know it wasn't ok, but as they sell microwaves they would probaly take it to a mate & I would have got lumbered with those costs as well as postage.
I might have ended up more out of pocket!!!!
Very unfair process.
I left factual feedback as a warning for others.

You should report to Trading Standards, seller should legally be paying return postage on a faulty item, Ebay can't currently force the seller to pay it.

dinglebert

RFW wrote: »

You should report to Trading Standards, seller should legally be paying return postage on a faulty item, Ebay can't currently force the seller to pay it.

But the seller has no evidence until they check it that the item is faulty. At that point they should refund the returning postage.