how long to fix a landline?

sniggings

My EE landline and broadband both stopped working on Thursday, the broadband started to come back the next day, but it was extremely slow, on and off but now it seems back to normal, but the landline is still off.

When I rang the Indian call centre on Thursday they said it should be back on Friday and I would have a text message to say so, and to ring back on Saturday if it wasn't, well no text message and no landline, they then told me it would be Today, something to do with a problem at the exchange, they said because of bad weather! a loose wire or something, I think they were just saying anything tbh, anyway I have to use my mobile to ring and it's costing a fortune, the first time they rang me back when I asked, the 2nd time they said they were too busy to do ring backs :eek: how long does it take to fix a bloody wire! I can't face ringing back again to be told to ring and next week or something, daft thing is I was at a interview for a job and they are ringing today to say if I got the job, they only have my landline number so now I have to try and contact them.

I guess what I'm asking is how long do these things take to fix, should I just wait or keep ringing India!

james_smitha

Give them two weeks notice that if the problem is not sorted you will wish to terminate your contract with them as they have not kept to their side of things.

South warwickshire where I live, it is windy & wet but nothing is compramised

Retrogamer

If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days.

Depending on what is actually faulty will determine how long to repair it.
Some can take minutes, some can take weeks.

If you change to a new service provider they will likely use the same engineers to repair the fault (depending where it lies on the line) and will be subject to the same timescales governed by the Openreach engineers.

The only way it would normally take longer than 3 working days is if engineers are currently assigned to higher priority jobs in the area (broken cables where 100 people have no service for example), or if roads need dug up.
When roads need dug up, they need to request permission from landowners, the get contracters booked to dig the road, then book the engineers to carry out the repairs

james_smitha

Retrogamer what you are saying is pie in th sky and unproven/able

Another isp might be better at comunicating with BT open reach and get things done quicker.

At the very least giving two tweeks notice shows dis satisfaction enough to leave with out penalty, in the hope that things might get hurried along.

I'm with Bethere/o2 now sky. They have sorted things when need be in a few hours even at weekends. Though to be fair their service might only be a problem only once or twice a year

Our colleague pays the price that he is asked to to the isp's satisfaction, he should receive the service described in the agreament

societys_child

I'm with Bethere/o2 now sky. They have sorted things when need be in a few hours even at weekends.

My son is with Sky, took 'em 8 days last time he had a line problem. As said earlier, much depends on the what the problem is, just because your problem was sorted quickly means nothing.

prowla

The last time I had a landline outage, they (Sky) forwarded calls to my mobile FOC.

Not a fix to the problem, but at least you could receive calls.

james_smitha

Every one--- I don't doubt that each situation is different.
If you let people walk all over you, then generally they do.

Giving the ISP an ultimatum shows them that you are serious and not a 'Silly little girl who will swallow any B.S.'

As a comparison, don't people see that the best pay rises are most often got by strong unions, because they back their word with proper actions

Farway

My landline took a couple of weeks to fix, but fault was caused by damage to underground cable by contractors replacing street lighting, so involved hole digging etc.

When I was with BT they automatically transferred [free] all calls to my moblile, like Sky above. ask EE to do same?

sniggings

Farway wrote: »

My landline took a couple of weeks to fix, but fault was caused by damage to underground cable by contractors replacing street lighting, so involved hole digging etc.

When I was with BT they automatically transferred [free] all calls to my moblile, like Sky above. ask EE to do same?

thanks didn't think that was an option, will do next time.

Well it's back on, was past to Openreach, Indian said it was not a problem at the house, it was at the exchange, turned out to be at the house, a corroded connection block at the top of the telephone pole.

God I hate those call centres, was told I would get two months free compo for the trouble, to ring back when fixed, rang back and the 2 months compo turned into 3 days! I thought the 2 months was excessive but why say that if it was never going to happen :mad:

james_smitha

Sniggins---3 days free compo for the agro that you suffered is deriseory, at least a one should be in front of the three

sniggings

james_smitha wrote: »

Sniggins---3 days free compo for the agro that you suffered is deriseory, at least a one should be in front of the three

I know, when she told me 2 months I asked her to make a note of it on my records as I knew I would have problems when I rung back to claim it, when the problem was fix, I told the guy there should be a note on screen, saying 2 months free, he found it, read it out then said he had processed the comp, I ask for how much he said 3 days as that was the period I was without service :rotfl:, lucky I asked for I would have been budgeting not to have to pay 2 months bills, I couldn't be bothered arguing with one of those robotic call centre people, so just hung up.