how long to fix a landline?

james_smitha

I admit there is no point adding to your stress, and ruining Christmas.

Have a good one

sniggings

james_smitha wrote: »

I admit there is no point adding to your stress, and ruining Christmas.

Have a good one

cheers you too :beer:

mattyprice4004

james_smitha wrote: »

Retrogamer what you are saying is pie in th sky and unproven/able

Another isp might be better at comunicating with BT open reach and get things done quicker.

At the very least giving two tweeks notice shows dis satisfaction enough to leave with out penalty, in the hope that things might get hurried along.

I'm with Bethere/o2 now sky. They have sorted things when need be in a few hours even at weekends. Though to be fair their service might only be a problem only once or twice a year

Our colleague pays the price that he is asked to to the isp's satisfaction, he should receive the service described in the agreament

Instead of making up nonsensical arguments, if you knew your salt youd see that retrogamer is actually correct.

I was the faults specialist at a major ISP in daily comms with openreach. They tend to self-manage once they've confirmed the fault, it's not really anything to do with the ISP.

Retrogamer

james_smitha wrote: »

Retrogamer what you are saying is pie in th sky and unproven/able

Another isp might be better at comunicating with BT open reach and get things done quicker.

What i'm saying is based on 8 years experience working with ADSL service providers across various job roles.
It's up to you if you wish to take it as valid or not

If Openreach are dragging their heels, an ISP can escalate the the fault to a complaint.
It will do next to nothing to resolve the fault faster, but it will go towards unhappy ISP statistics that Offcom review every now and then.

The only time the IPS is responsible for holding it up is when Openreach send a response to the ISP and the ISP needs to respond ot it (i.e fault cleared response so reject or accept the clear or else book an appointment response as the fault location has changed)

sniggings

sniggings wrote: »

I know, when she told me 2 months I asked her to make a note of it on my records as I knew I would have problems when I rung back to claim it, when the problem was fix, I told the guy there should be a note on screen, saying 2 months free, he found it, read it out then said he had processed the comp, I ask for how much he said 3 days as that was the period I was without service :rotfl:, lucky I asked for I would have been budgeting not to have to pay 2 months bills, I couldn't be bothered arguing with one of those robotic call centre people, so just hung up.

Just throught it only fair to update the thread as I got my EE bill today so I can see for sure exactly what refund was added to my account, as I was first told 2 months then only 3 days, well the refund was a full month, £19 so very happy with that, I doubt I will get the 2nd month free as well but fingers crossed!