Dodgy seller trying it on?

wildcardsa

Hi there,
Recently I sold a used caravan on ebay. This caravan has given us years of service with no problems, but has a few dents, scratches and bits and bobs. It was fully described in the advert as is. The seller arrived to view it and inspected the caravan and was happy. He paid and then towed it away to the far side of the UK. 7 days later, he has emailed saying he wants a full refund as the caravan wasn't as described. He now says that there is wheelhub damage due to the wrong wheels being fitted to the caravan and it is no longer roadworthy and there is excessive damp on the walls.
This was NEVER an issue when we owned it and find it suspicious how after inspecting it and buying it, he then travelled home before then declaring it unroadworthy.
He also suggests it would cost loads to make it roadworthy again as it is only now worth scrap.
Am I right in emailing him back suggesting he open a resolution case in ebay as I strongly contest these allegations? His feedback from other sales appears all positive though.
Thanks...

Rachyk

I wouldn't advise him to open the case, in my experience ebay often just say you have to give the money back and side with the person buying it!

Flyonthewall

Cash on collection? Sold as seen. Tell him that he was able to inspect it and he was happy with it, it was sold as seen and so you cannot refund him.

If he opens a case then ebay should see in favour of the seller as it was cash on collection.

barmonkey

Flyonthewall wrote: »

If he opens a case then ebay should see in favour of the seller as it was cash on collection.

probably not, as cash on collection is not offically allowed on ebay

Slowhand

You should change the title to Dodgy BUYER trying it on?

Flyonthewall

barmonkey wrote: »

probably not, as cash on collection is not offically allowed on ebay

Course it is, it's just they force you to offer Paypal and prefer you to accept it.

"What payment method should I use?
How you pay for items you buy on eBay depends on the payment options offered by the seller. Before you bid, read the item description carefully to learn what kinds of payments the seller accepts.
Cash, cheques, and other non-secure methods aren't allowed for most eBay purchases, with a few exceptions.
All sellers offer at least one of the approved electronic payments method such as PayPal or accept credit card payments. (When you pay with a credit card using the Pay now button, your seller never sees your credit card number.)
In some circumstances, there may also be the option of payment on collection, where you can use whatever payment method the seller specifies, including cash."


http://pages.ebay.co.uk/help/pay/pay-on-ebay.html


Also,


"What if I collect the item in person and discover that the item is Significantly Not As Described?
If the aspect of the item, which was not as described in the listing (“defect”) is obvious (for example, a crack in a television screen), we will decide in favour of the seller. We strongly recommend that all buyers check the condition of the item upon collection and, if they find it is Significantly Not As Described, leave it with the seller. If the item has an internal defect or a defect, which is harder to detect, we may decide in favour of the buyer or the seller. We will make this decision on a case by case basis."


http://pages.ebay.co.uk/help/buyer-protection-faq.html

gunsandbanjos

Are vehicles not exempt from buyer protection on eBay? Do caravans class as vehicles?

gunsandbanjos

Just checked and caravans do count as vehicles and fall into the exemption category.

Flyonthewall

gunsandbanjos wrote: »

Are vehicles not exempt from buyer protection on eBay? Do caravans class as vehicles?

gunsandbanjos wrote: »

Just checked and caravans do count as vehicles and fall into the exemption category.

^This

However, all cash on collection items are sold as seen (as I stated above). So they still cannot get a refund for cash on collection items and ebay will side with the seller if the buyer opens a case. Worth remembering in case you sell anything else as cash on collection.

wildcardsa

Thanks for all the great replies everyone....maybe I should clarrify. The caravan was collected and checked by the buyer, but payment was made via paypal at the time of purchase. He's asking for a full refund via paypal. It was an auction bid and as described. Im just worried, he is either just trying to get his money back and scrap it, or its just dodgy.
Surely as he has checked it before leaving, and is happy with it - then thats sold as seen?
Does anyone know of any legal jargon, or legistation i can quote?

wildcardsa

oh - and the title should read, dodgy BUYER trying it on....not seller..lol