Driving licence application

powerful_Rogue

wantmemoney wrote: »

There are a lot of arguments and comments on these MSE threads that could almost have come directly from the 'businessmen' that sit behind these rip-off sites.

I was wondering when a reply like this was going to happen! Its pretty much guaranteed to happen when someone "defends*" a company!

Nope, I personally am not connected in any way, shape or form to any Driving Licence, EHIC or Passport check and send service.

* In this case by defend I mean advise what they are doing is legal and making it obvious for people to see.

Money-Saving-King

whitegoods_engineer wrote: »

These firms are basically fleecing the public whilst hiding behind the fact that they are operating within the law.

TBH I don't agree with you. The public somehow manage to fleece themselves thinking the world should wrap them up in cotton wool.

I've never consider myself being done by a website, Why? Because I don't blindly click buttons, enter credit card details without knowing exactly why I'm doing so. I don't consider this way above average intelligence or being like an internet form of perfection, it's just common sense!

After all the most prominent thing I noticed on the website this thread is about AND ON THE FRONT PAGE is the words "Comparison between our service and the service available free from the DVLA." Isn't it obvious it's just a service? What do people really need, pictures??????

You can campaign all you like that this is something that should be made illegal but the reason why it never is is because it's blatantly obvious it's a service should you even do the slightest reading of the text (even is it's one or two things in a larger different coloured font) on the website!

powerful_Rogue

http://www.adviceguide.org.uk/england/consumer_e/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/consumer_cancelling_a_distance_sale_order_e/services_bought_by_distance_sale_if_you_want_the_service_to_start_straight_away.htm

11.4 Due to the nature of the Services that we provide, we will begin to provide the Service to you with immediate effect upon the completed submission of your application.

11.5 By making your order with us and completing the Application form you are therefore providing your authority to us to begin providing our service straight away which means that you will not have the right to cancel your contract with us once you have made your order.

If you would now like to provide your reasons why the service IS covered by the DSR it would be greatly appreciated. No need to throw insults around, lets have an adult discussion here.

George_Michael

Because the right of cancellation of a service does not apply if:
1/ That service has begun, (the service doesn't need to have been completed, simply started)
2/ Both parties to the contract have agreed that the service can't be cancelled under the DSR's once it has started.

The consumer has agreed to this by ticking the "I have read and agreed to the T&C's box"

This is perfectly acceptable under the regulations.

13. (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by
giving notice of cancellation pursuant to regulation 10 in respect of contracts—
(a)for the supply of services if the supplier has complied with regulation 8(3) and performance of the contract has begun with the consumer’s agreement before the end of the cancellation period applicable under regulation 12;

wealdroam

The website is not expecting any documents from the applicant.

In post 13 the OP tells us that 'the service' consists of completing the form from data supplied and posting the completed form back to the applicant.
The applicant is then expected to sign the form and send the application with photo and money to the DVLA.

Pollycat

It's not a debate (or a conversation) as you referred to it on another thread.

It's a person who has been caught out by one of these companies purporting to be the official website supplying the goods/services she wanted to buy asking for advice.

There is absolutely no point telling the OP that these sites are illegal, that she'll get her money back, that OFT will close these websites down.
That is not going to happen.

Debating the morality of these websites isn't going to get the OP her money back.

Whether you like it or not, whether you agree with it or not - they are legal. :wall:

I neither like it nor agree with it - but they are legal.

It doesn't matter about your respect.
It matters about what is within the law - and unfortunately these websites have made damn sure they are operating within the law.
Read my post #18 for what OFT concluded after their investigation into these websites - and do try to learn what 'legal' actually means.

Pollycat

It's not 'advertising' that these websites are legal.

It's stating a fact.

No point whatsoever giving anyone caught out by these websites false hope that they will get their money back - unless the company has a refund policy.
Some do.
This particular website is very clear that they do not give refunds.

I'm all for helping posters who have been caught out but in this particular case, I don't think there is any help to be given.
The website is pretty clear.

George_Michael

The applicant gives their details to the company in question and once those details have been received,that company starts processing the paperwork. (ie, the service that they are being paid for has begun, hence the right of cancellation for the service ends at this point in time.
What is so hard to understand about that?

George_Michael

Yes, anyone can report any transaction to their bank or credit card company, but if:

a/ The company concerned is operating legally (and Trading standards have confirmed that they are),
&
b/ The payment terms and conditions are clearly stated on the website,
&
c/ The details of what service is actually being provided is clearly stated on the website,
&
d/ The customer ticks a box to state that they have read, understood and agree to the terms and conditions,

what is the point in advising someone to contact their bank or credit card company to report what is a perfectly legitimate payment that they authorised?


So, are you fully educated now?

shaun_from_Africa

You yourself now seem to agree that what the companies are doing is legal,

so why could/should they be reported to the banks/credit card companies?