G24 advice required please

d3m0n333

Hi All,

Long-time reader of these forums, but first time posting... Just a shame it's under these circumstances!

I've received a Contractual Parking Charge notice from G24, who I see this forum is quite familiar with, and I'd like advice on how to deal with it, please.

The upshot is that I did indeed overstay the maximum duration of stay. However, and I know this may not stand for much, I *did* initially shop in the premises of the retailer in question (it wasn't much of a spend, only bought a couple of bits, but still... I was a paying customer).

I feel that the amount of the 'invoice' definitely does NOT reflect any potential aggregated loss of revenue for the retailer within the time that I was in breach of the 'contract'.

Any advice is greatly appreciated.

Thanks in advance!

ezerscrooge

Need some details..

Was this a windscreen ticket or letter through the post?
England & Wales or Scotland / N. Ireland?

d3m0n333

Hi ezerscrooge,

Letter through the post, ANPR camera, and it's in England.

Cheers

Redx

d3m0n333 wrote: »

Hi All,

Long-time reader of these forums, but first time posting... Just a shame it's under these circumstances!

I've received a Contractual Parking Charge notice from G24, who I see this forum is quite familiar with, and I'd like advice on how to deal with it, please.

The upshot is that I did indeed overstay the maximum duration of stay. However, and I know this may not stand for much, I *did* initially shop in the premises of the retailer in question (it wasn't much of a spend, only bought a couple of bits, but still... I was a paying customer).

I feel that the amount of the 'invoice' definitely does NOT reflect any potential aggregated loss of revenue for the retailer within the time that I was in breach of the 'contract'.

Any advice is greatly appreciated.

Thanks in advance!

totally correct in my opinion, read this similar case I had appealed successfully on for a relative (different ppc and retail park) https://forums.moneysavingexpert.com/discussion/4827711

now read the top sticky NEWBIES thread by coupon mad, put your soft appeal in as keeper only (not driver) with photocopies of those receipts or proofs and if rejected by the PPC make sure you ask for a POPLA reference

easily winnable at popla if it gets that far

also complain to the landowner/shops etc too , thats the quickest way to get it cancelled

d3m0n333

Hi Redx, thanks for the info!

I will be doing that, definitely. My only worry is that, even though I was a paying customer, I was only in the retailer in question for around 10 mins before I visited other shops in the town centre (not in a retail park, in this instance). Is that going to affect a POPLA appeal?

ezerscrooge

Do a soft appeal as the Registered Keeper (don't admit to being the driver). A short letter will do addressing the points..

No genuine pre-estimate of loss
Inadequte signage
No contract with landowner
No authority to issue PCN's
Unlawful Penalty Charge
ANPR Accuracy
It will get rejected by the PPC, but the aim is to get your POPLA code where your robust defence (with help from people here) will have the charge cancelled.

Don't send anything in until the regulars in this forum have had a chance to look at it.

Redx

d3m0n333 wrote: »

Hi Redx, thanks for the info!

I will be doing that, definitely. My only worry is that, even though I was a paying customer, I was only in the retailer in question for around 10 mins before I visited other shops in the town centre (not in a retail park, in this instance). Is that going to affect a POPLA appeal?

irrelevant, something you are not going to even mention

the fact is that some of these charges have been issued on car parks where the planning permission allows people to go "off site" for any reason, be it to the bank for money to pay the shops , other shops, toilets or whatever that person chooses. in other words you will find they break the planning rules, some dont even have the legal authority from the landowner to issue tickets etc

so why would you or I care ? they dont so we dont

you went about your lawful business and you gave patronage to the shops on site, irrelevant if you went to the cashpoint for some money to pay them lol

what they dont see, they wont care about, so forget what happened and concentrate on beating them at their own game and costing them money too

guys-dad mentions it all here (the game) https://forums.moneysavingexpert.com/discussion/4835943

d3m0n333

Many thanks guys, already learning stuff here at an exponential rate!

Just a quick one... My invoice from G24 includes information about how to appeal on the reverse, and includes an option for online registration of an appeal (at appealyourcharge(dot)co(dot)uk) as an alternative to snail mail. Anyone else used this? Is it quicker, or even advisable?

d3m0n333

Quick update - I've read through Coupon-Mad's n00b sticky, and my postal NTK appears to adhere to POFA 2012 section 4.

As I mentioned, I believe I still have a receipt from said retailer in my possession, so should I complain in person to the store manager? And am I within my rights to state that, even though I initially only made a small purchase from their store, I then returned later on and was browsing (although no further purchase was made)?

ezerscrooge

Any will do. The aim is to get your POPLA code.

ezerscrooge

You might as well put this in as well - taken from the Parking Pranksters site..

If you do reject the challenge and insist upon taking the matter further I must inform you that I may claim my expenses from you. The expenses I may claim are not exhaustive but may include the cost of stamps, envelopes, travel expenses, legal fees, etc. By continuing to pursue me you agree to pay these costs when I prevail.

Then when you win, stick an invoice in to the PPC for your time, cost and effort in compiling your POPLA case. Play them at their own game.