Mk6 Golf and EGR valve issues

randomguy82

Previous posts do indicate goodwill to those who get it serviced within the VW network, but, definitely worth trying. Yes, use the reference of your previous car as it won't do any harm.
When I started this thread, it was the wife's Golf that had the problem and the VW dealer I took it too, well they serviced my CC and had never see the Golf (as that was serviced at other dealers).

nervousnovice

My Golf falls into the above category, and writing a complaint to the garage I bought it from got the discount referred to above.

But I don't see what a VW service history has to do with it. I can't find in the service schedule, anything to do with the EGR valve. Plus at 5 hours labour to replace it, and the fact you can't clean it (unlike the Mark V EGR) convince me that it was never intended that it would need attention in the lifespan of the engine.

Good luck in pursuing this.

fred246

I suppose they are showing goodwill to people who have shown them goodwill (paying over the odds for a few checks which may or may not have been done.) In terms of logic it makes no sense whatsoever. There is normally nothing in the service that would have made an iota of difference to the failure of the component in question.

fred246

When I buy nearly new cars I always invalidate the warranty by servicing it myself. I don't want it damaged by the people that inhabit garages. I always worry I will later regret what I have done but I haven't yet.

Andyvw79

Firstly, before I tell my story I would like to thank @randomguy82 After independently having my 2010 vw golf gt tdi 55000 miles and 13 months out of warranty, put on a diagnostic computer I was told I had an EGR fault. For about the last 12 months I had been getting an intermittent coil warning light and was told it was possibly the Diesel particle filter. But not so. The guy told me I was looking at a few quid to put it right. I then found myself on Google looking for prices and advice and to see just how big a job this was. I was amazed to find myself on here reading about all these people with the same problem
That's were @randomguy82 comes in. His advice set a fire burning in my stomach before vw set fire to my pockets!!!!
I then took my car into the dealer were it was purchased from new at about £22000 (always remind vw of this when you make your call. )
I was told they would have to do there own diognostic as the report I had wasn't good enough. This would cost me£75 but if they done the job would be free. A couple of hours later vw confirmed what my report told them EGR valve had failed.
Total cost £950

After telling the dealer I wouldn't be going ahead with the work I contacted vw customer services which to be honest were realy good.
I explained what I was told and my history basically how much money I've spent over the last ten years having owned 3 vw golfs. Let's not forget services m.o.ts so they opend a case on my behalf with the dealer to see if there was any goodwill . Basically they check what service history the car had and that's it. After 2 or three calls they came back to me. The part would be payed for by vw but the labour charge of about £580 pound was down to me.
I refused this having found out this is a big problem with this model of golf . Customer services them escalated my case as I explained if they'd agreed to buy my part why would I have to pay to have I put right, so surely they were admitting they know this part is not fit for purpose. A couple of days later , let not forget. My car is parked at vw a week before Christmas. They agreed to pay for the new EGR valve and 50% labour. I know this is long winded but read it then make the call. The more people do the more chance vw will recall. And if they do after you pay you would get the money back. From £950 to just under £300 wasn't bad . Just be patient and you will get something of vw for a part the know should be lasting the lifetime of the car.
Sorry for the bad grammar and the long story
Big big thanks to @randomguy82 ......

reddwarf2002

Andyvw79 wrote: »

Firstly, before I tell my story I would like to thank @randomguy82 After independently having my 2010 vw golf gt tdi 55000 miles and 13 months out of warranty, put on a diagnostic computer I was told I had an EGR fault. For about the last 12 months I had been getting an intermittent coil warning light and was told it was possibly the Diesel particle filter. But not so. The guy told me I was looking at a few quid to put it right. I then found myself on Google looking for prices and advice and to see just how big a job this was. I was amazed to find myself on here reading about all these people with the same problem
That's were @randomguy82 comes in. His advice set a fire burning in my stomach before vw set fire to my pockets!!!!
I then took my car into the dealer were it was purchased from new at about £22000 (always remind vw of this when you make your call. )
I was told they would have to do there own diognostic as the report I had wasn't good enough. This would cost me£75 but if they done the job would be free. A couple of hours later vw confirmed what my report told them EGR valve had failed.
Total cost £950

After telling the dealer I wouldn't be going ahead with the work I contacted vw customer services which to be honest were realy good.
I explained what I was told and my history basically how much money I've spent over the last ten years having owned 3 vw golfs. Let's not forget services m.o.ts so they opend a case on my behalf with the dealer to see if there was any goodwill . Basically they check what service history the car had and that's it. After 2 or three calls they came back to me. The part would be payed for by vw but the labour charge of about £580 pound was down to me.
I refused this having found out this is a big problem with this model of golf . Customer services them escalated my case as I explained if they'd agreed to buy my part why would I have to pay to have I put right, so surely they were admitting they know this part is not fit for purpose. A couple of days later , let not forget. My car is parked at vw a week before Christmas. They agreed to pay for the new EGR valve and 50% labour. I know this is long winded but read it then make the call. The more people do the more chance vw will recall. And if they do after you pay you would get the money back. From £950 to just under £300 wasn't bad . Just be patient and you will get something of vw for a part the know should be lasting the lifetime of the car.
Sorry for the bad grammar and the long story
Big big thanks to @randomguy82 ......

Having spoken to a VW warranty specialist in my local dealership, it would appear that any warranty work that VW carries out on a car they are obliged to pay the dealership only 50% labour charge that of a normal paying customer.

So in reality it has cost VW nothing for labour and lost out roughly £100 in parts (estimated cost of an EGR valve to them). If that is the case, it seems a very unethical practice on their behalf to make customers jump through hoops for a known issue.

Andyvw79

just contacted watchdog to backup this problem. After having the EGR valve replaced vw customer services phoned me. the lady i spoke with told me she would be looking into the complaints on this site so "if your reading this how much more evidence do vw need to make this issue become a recall." come on vw were the people paying for your new fords!!!!

teggs

moodeyj wrote: »

Thanks @randomguy82, and I will call VW UK, but does the absence of a service history with this particular VW dealer not make a difference? They are saying they only offer 'goodwill' to regular customers. That said, I did have a service plan with them on my previous car (Passat) and I have expressed a willingness to take out a service plan on the new car (which I probably would have taken out anyway) as proof of my loyalty.

i couldn't get any goodwill from my dealer (vw parkway derby). They said because car is over 5 years old and has done 80k miles.

I ended up getting them to price match another garage reducing the bill from £1040 to £650.

I went with the vw quote because they could fix it before Xmas and if there is every a recall I will get a refund.

bartelbe

This thread is why I won't touch a modern diesel. Expensive EGR fault, followed by DPF fault which costs a fortune, not to mention all those delicate sensors.

My simple old diesel has done more than 200K miles with nothing more than service item changes.

With modern diesels it seems they have fitted unreliable equipment in a desperate attempt to meet emission regs.

CKhalvashi

bartelbe wrote: »

This thread is why I won't touch a modern diesel. Expensive EGR fault, followed by DPF fault which costs a fortune, not to mention all those delicate sensors.

My simple old diesel has done more than 200K miles with nothing more than service item changes.

With modern diesels it seems they have fitted unreliable equipment in a desperate attempt to meet emission regs.

I have a modern diesel, and can say that driven correctly, they're no issue at all.

I had significant EGR valve problems on my first S-Max ('07' plate) as it got towards 200k miles, and it went downhill from there (it was sold at 274k when I'd had enough of it, and although I see it around from time to time, I know it had a reconditioned engine after I sold it)

The 2.2 engine in my second S-Max (which I only kept for about a year) and OH's non-Ford car afterwards were never problematic, however.