Mighty Deals appalling service...

neiljfellows

Basically, ordered a 7"tablet 16th Oct this year, redeemed voucher, waited.... and waited... etc.

Emailed them, generic reply: 'Has this issue been resolved?' Well, no, that's why I'm emailing you.

2nd email: Still waiting for item, their reply: 'You need to wait twenty days'. We'll email you a tracking number. Ok, waited another week, no item. No tracking number.

3rd email: 20 days later again, emailed them again, still not arrived. They didn't bother to reply this time.

4th email to MD and customer services, still no item. Customer services didn't bother to reply yet again. MD replied with 'I'll look into this'. He didn't.

5th email another week later: Still no tablet, and their reply? 'Has this issue been resolved?" AAAggghhh!!! I'm asking YOU that. No it hasn't, and I'm STILL waiting.

6th email: Informed them I'm sick of receiving standard replies to emails they they are clearly not reading. No, the issue is not resolved and I'm still waiting now MONTHS after ordering it.

Their reply five days later: Has this issue been resolved? By now, I've lost the will to live.

Finally phoned them to be met with a standard recorded message: 'Please note this number will no longer be in service, please call ...' so I call the new number, to be met with a recorded message 'Please note this number will no longer be in service, please call ...'.

So, I'm officially out of options. And someone will not be receiving a Christmas present this year. Thank you Mighy Deals, probably the single worst example of customer service I could ever wish for. Happy Christmas

mandy3108

I too ordered a tablet on 6th October and have had exactly the same problem. No tablet and numerous e-mails and phone calls to be told the same thing. Truly the worst Customer Service I have ever experienced.

neiljfellows

Its so frustrating, they have essentially 'shut the door' on customer care giving you no means to reply. My biggest gripe is the fact they simply don't read the emails I send, that's the core of the problem. Each email is answered by the same 'cut and paste' reply - 'Is this issue sorted yet'?

My final hope is to write a good old fashioned postal letter, giving them a deadline before I have to take legal action, which is a huge inconvenience to both of us.

How hard is it, no matter how busy, to simply read a line of text sent to you and reply? Vey hard, it would seem...

neiljfellows

... and now the phone line is not even putting you in a queue...., seems they've taken the phone off the hook...

MightyDeals_representative

Can you please email me on customerfeedback@mightydeals.co.uk

I will look into this now for you. Due to Christmas we are very busy, but if you email the above email address I will personally resolve this for you today.

Quote MSE - in your subject title and I will know it is you.

Thank you

Neil Campbell
Director
MightyDeals

neiljfellows

Hi Neil,

Many thanks for the reply, I have just emailed you the details to customerfeedback@mightydeals.co.uk as instructed.

I look forward to hearing from you today.

Kind regards,

Neil.

MightyDeals_representative

neiljfellows wrote: »

Hi Neil,

Many thanks for the reply, I have just emailed you the details to customerfeedback@mightydeals.co.uk as instructed.

I look forward to hearing from you today.

Kind regards,

Neil.

Hi Neil,

I have just responded to you. New tablet on it's way and apologies it took longer than it should to get this resolved for you.

Kind Regards

Neil

mandy3108

Amazing how you have to resort to sending official letters to get anything resolved by mighty deals. Hope you get your tablet Neil. Totally unacceptable Customer service with the excuse of being busy over xmas, it doesn't take 11 weeks to fulfil an order, maybe take an example from ebay sellers.!!

mattyprice4004

mandy3108 wrote: »

Amazing how you have to resort to sending official letters to get anything resolved by mighty deals. Hope you get your tablet Neil. Totally unacceptable Customer service with the excuse of being busy over xmas, it doesn't take 11 weeks to fulfil an order, maybe take an example from ebay sellers.!!

At least they responded, apologised and got it sorted out - better than nothing...

cremator

I ordered a drill and a DAB radio in early December. As everyone says they don't respond to emails or answer the phone. The irritation is compounded by the fact that they phoned me on the sunday before Christmas and said that everything would be delivered by Christmas Eve so I stayed in all day instead of rushing out to buy something else for Christmas presents

berkshiresue

wow, i have just posted a thread regarding this same thing! I have been waiting for mine since 1st November, received one, screen was cracked, sent it back and basically had exactly the same problem as you, their customer service is shoddy beyond belief. I will NEVER EVER go near this company again, they are a joke! I appreciate that they have been busy over the Christmas period, but they just don't answer their phones, or is it that 1000's of other people are ringing to ask where the heck their goods are? They need to send their staff on customer service training, and get their act together!
glad you got it sorted, hope I do as well