Mighty Deals appalling service...

jonnyboy88

I have emailed them several times now asking for a refund for a purchase I made on the 23rd December on mightydeals.co.uk and have not yet received a response.

I was amazed to see that my requests have "been deemed solved Jan 15 " and another solved on 3rd January without me actually receiving any email response to my request or receiving a refund.

In my opinion this amounts to theft - they have taken my money and are refusing to give me the refund they advertise that they offer let alone are legally required to provided through the distance selling regulations.

I see a company director has replied to someone on this thread - hopefully I will be "lucky" enough to receive a reply..!!

patriciac780

I had an amazingly fast response from Neil Campbell director of Mighty Deals yesterday saying they are dealing with my refund for £235.00. I never even got the confirmation or the voucher in the first place just a large withdrawal from my bank. Not sure I believe it. I wonder how much their call charges are since I have spent hours trying to get through on the phone plus sent numerous emails before I came across Neil Campbell's name on this site. They have now had my money since 30/12/13. Money for nothing they are getting interest on all of this money. But like others I will take the legal course if I have to.

wealdroam

patriciac780 wrote: »

Money for nothing they are getting interest on all of this money.

I wouldn't get too excited about the interest.

Say they earn 1%pa on it.

For £235.00, that's £2.35 interest if they keep it for a whole year.

As they have had your money for less that three weeks, around one seventeenth of a year, that amounts to less that fifteen pence interest.

Leolady7

patriciac780 wrote: »

I had an amazingly fast response from Neil Campbell director of Mighty Deals yesterday saying they are dealing with my refund for £235.00. I never even got the confirmation or the voucher in the first place just a large withdrawal from my bank. Not sure I believe it. I wonder how much their call charges are since I have spent hours trying to get through on the phone plus sent numerous emails before I came across Neil Campbell's name on this site. They have now had my money since 30/12/13. Money for nothing they are getting interest on all of this money. But like others I will take the legal course if I have to.

I'm glad someone can eventually get a good outcome from this company. I've been trying to get a refund of £80 and no one cares. I'm at my wits end. Can't afford to lose this money. What's my next step. Citizens advice or trading standards.

mattyprice4004

Leolady7 wrote: »

I'm glad someone can eventually get a good outcome from this company. I've been trying to get a refund of £80 and no one cares. I'm at my wits end. Can't afford to lose this money. What's my next step. Citizens advice or trading standards.

Start your own thread - you'll get much more relevant advice. When people click on this thread they see the first post and will advise on that, not your post.

MightyDeals_representative

Hi Everyone,

Please email me your voucher codes to twitter@mightydeals.co.uk and I will try to resolve your issue as soon as possible.

Thank you.
Kind regards,

Mighty Deals

lhunter0112

I ordered a Android Tablet from mightydeals in October too. I redeemed the voucher immediately and awaited the delivery. When the item was delivered by Royal Mail on opening the box I noticed that something wasnt quite right with it.... in fact it didnt have an on/off button. Immediately got on phone to mightydeals and after a lengthy wait on the phone I spoke to someone who advised that I needed to return the item at my expense and once they received it I would get a new one sent out.... But guess what.... to date I havent received the replacement.

The whole point of buying a deal was to give as a gift to a family member. I have emailed mightydeals several times and had the message that they are sorry to hear of the problem and would rectify this matter immediately. In fact a few emails state that it has been esculated to a member of the management team to address. I have also tried calling them and spent over 1 hour at a time on the phone to hear the message 'Thank you for calling, please wait whilst we transfer you to the next available agent' but not had much luck.

I just want them to tell me when I can expect this item or offer me a full refund including my postage costs for the initial faulty item and the returning of it.

I know one thing.... I wont order from them again!!!

bod1467

They must refund you the returns cost, based on what you say. (It was a fault return, not a change of mind return).

Tasha7172

I also have purchased a tablet before Christmas
And am still waiting for it I have phone numerous
Times and been shrugged off by their incompetent staff
I have email numerous times and nothing has been done
And sometimes no answer I phoned today and was told a
Manager would call me back within the hour that was
2 1/2 hours ago and nothing I also am on hold at the mo for 1hour so far
Does anyone actually work there or know what they r doing what a rubbish company

Amberhammer

It looks like the Mighty may have fallen. Their phone lines aren't being answered, which will come as no surprise, but they have also removed contact details.

Although I have reported their behaviour to Trading Standards, I would be happy to see them removed altogether before the complaint reaches a conclusion.