replacing faulty tv at sale price or reg price

wealdroam

Lip_Stick wrote: »

He only got it Friday. That's less than a week. Imo he'd be entitled to a full refund, and be able to reject a repair.

Yes, and the OP has already been offered a refund, but that's not the solution he wants:

ginjim wrote: »

Tried to replace it today and all they could offer was a different spec tv but not as good, or my money back.

peachyprice

Lip_Stick wrote: »

He only got it Friday. That's less than a week. Imo he'd be entitled to a full refund, and be able to reject a repair.

You didn't read the whole thread then?

He has been offered a full refund, of £249, which is the price he paid for the TV in the sale, or a replacement TV which is priced at £299, but he thinks he should be entitled to a replacement TV to the value of the full price the TV was if not in the sale of £379, which he did not pay and is not entitled to.

Lip_Stick

peachyprice wrote: »

You didn't read the whole thread then?

He has been offered a full refund, of £249, which is the price he paid for the TV in the sale, or a replacement TV which is priced at £299, but he thinks he should be entitled to a replacement TV to the value of the full price the TV was if not in the sale of £379, which he did not pay and is not entitled to.

Yes I read it all. I know the op has been offered a refund, and I think that's the best they're going to get.

I was responding to the post that said the retailer could offer a repair if they wanted to. I was saying it's too early, he was sold faulty goods and the op could reject a repair if it'd been offered.

deanos

you could ring Samsung and see if they will repair it

ginjim

deanos wrote: »

you could ring Samsung and see if they will repair it

I did ring them, they said it was a bad one.

As for repairing it, although it was a sale price, I expect a new one, otherwise id be looking at refurbed prices.

Anyway got my money back in the end.

Just wait for another deal, Christmas is around the corner

No rush for tv either

sarah_b_2

Do you have a receipt? If so, that will have the price you paid and that's what you will get back. If you paid by card, they will be able to pull up the transaction.
If you don't, they will exchange it at the current retail price (so if its in a sale, you will exchange for sale value). This was a store plicy at the shop I worked at but it seemed to be a general rule throughout shops.
From working in retail, It's surprising how many people ''try it on'' lol.

JimmyTheWig

sarah_b wrote: »

If you don't, they will exchange it at the current retail price (so if its in a sale, you will exchange for sale value). This was a store plicy at the shop I worked at but it seemed to be a general rule throughout shops.

Are you suggesting that if the OP didn't have a receipt they would have exchanged it for the higher price?

pstuart

Just to slightly off centre, we got one of these and its a superb piece of kit - will knock spots off a Toshiba at the £380 price range!
Also plays all of my films off the USB port.

However, its been returned due to it not fitting my wall mounts.

sarah_b_2

JimmyTheWig wrote: »

Are you suggesting that if the OP didn't have a receipt they would have exchanged it for the higher price?

In the shop I worked in (Index/Littlewoods & Primark) when a customer didn't have a receipt or didn't pay by card for a product we would exchange to the current sale price in credit notes and Its something i have come across with other retail places.
In theory, yes. You could get a sale item, see if they bump it back up and exchange. However, it is managers discretion and store policy. And the item has to be in unused and original packaging so it can be resold (unless faulty). However, in most situations, its usually the case of products loosing money/value so if you bought something for £35 but it has gone down in the sale to £20 then you will only get £20 unless you have proof of purchase.