replacing faulty tv at sale price or reg price

JimmyTheWig

Can you get the one you've got repaired under the manufacturers warranty?

[Cross-posted with post above saying you don't want a repair.]

JimmyTheWig

Ok, can you cope without a TV for a while? Or can you get one (CRT) on freegle, etc?

My thinking is that TV prices generally come down. Stores may advertise sales and may have genuine sales, but if they were prepared to sell you this TV for £249 on the day you bought it, the chances are they will be selling it for that price again in the future.
So I'd say take a refund.
Put the money aside.
When the price drops again (either from Tesco or another store) buy it.

Geodark

Andy_L wrote: »

You are entitled to your choice of repair, replacement or refund.

However the supplier is also entitled to refuse a disproportionately expensive option, which in this case would be the replacement

I could be wrong, but isn't it the retailers choice not the purchasers choice? It's up to the retailer to decide as to repair, replace or refund.

ginjim

JimmyTheWig wrote: »

Ok, can you cope without a TV for a while? Or can you get one (CRT) on freegle, etc?

My thinking is that TV prices generally come down. Stores may advertise sales and may have genuine sales, but if they were prepared to sell you this TV for £249 on the day you bought it, the chances are they will be selling it for that price again in the future.
So I'd say take a refund.
Put the money aside.
When the price drops again (either from Tesco or another store) buy it.

sure i am not desperate for a tv, wouldnt have bought this one for no other reason tbh was a real bargain, and prefer the same TV if anything

unholyangel

Geodark wrote: »

I could be wrong, but isn't it the retailers choice not the purchasers choice? It's up to the retailer to decide as to repair, replace or refund.

Hmmm not exactly but that's what the effect is due to the legislation.

You can request a repair, replacement or a refund (as above if acceptance has occurred, and the refund can be partial to take into account usage you have had of the item) but the consumer cannot force a remedy that is disproportionately costly or impossible.

So while you can request one over the other....the retailer does have certain grounds to refuse.

ThumbRemote

You could write to Tesco head office, stating that under the Sale of Goods Act it is your choice of remedy. As the cost price to Tesco will be less than their selling price, you do not believe that providing a replacement is disproportionately expensive to them.

They may agree with your point, they may say they agree to get rid of you. If they disagree, you're no worse off than now.

mattyprice4004

At the end of the day you paid £249 for the TV, and it's the retailers choice to repair, replace or refund (they can refuse any remedy that's disproportionately costly, which giving you a better TV would be).

The options offered are fine, and if you refuse them you're just going to be stuck with a broken TV. Just take the refund and look elsewhere.

If what you were wanting happened, people would buy things in the sale, pretend they're faulty and take them back for a better item or larger refund. It's madness to even think you'd get £379 in value back towards another TV, or indeed a £379 TV. You paid £249, so that's the value of any money towards another item.

ginjim

mattyprice4004 wrote: »

At the end of the day you paid £249 for the TV, and it's the retailers choice to repair, replace or refund (they can refuse any remedy that's disproportionately costly, which giving you a better TV would be).

The options offered are fine, and if you refuse them you're just going to be stuck with a broken TV. Just take the refund and look elsewhere.

If what you were wanting happened, people would buy things in the sale, pretend they're faulty and take them back for a better item or larger refund. It's madness to even think you'd get £379 in value back towards another TV, or indeed a £379 TV. You paid £249, so that's the value of any money towards another item.

I guess I shall be asking for a refund, at the same time why should someone pay full price which in essence would be a refurbished TV, that doesn't make sense either.
to be honest if they could fully replace the TV which I bought, which to me is not disproportionate at all. the TV lasted 3 days. just like the sale:rotfl:

Lip_Stick

mattyprice4004 wrote: »

At the end of the day you paid £249 for the TV, and it's the retailers choice to repair, replace or refund (they can refuse any remedy that's disproportionately costly, which giving you a better TV would be).

The options offered are fine, and if you refuse them you're just going to be stuck with a broken TV. Just take the refund and look elsewhere.

If what you were wanting happened, people would buy things in the sale, pretend they're faulty and take them back for a better item or larger refund. It's madness to even think you'd get £379 in value back towards another TV, or indeed a £379 TV. You paid £249, so that's the value of any money towards another item.

He only got it Friday. That's less than a week. Imo he'd be entitled to a full refund, and be able to reject a repair.

jkkne

Thought this was a wind up....