Nationwide Breach of DPA

SuperAllyB

Not arguing re the rights or wrongs of any breach, and obviously don't know the sums involved, but aren't they entitled to use a CRA to confirm someone's identity for with respect to money laundering regulations?

Olduserpasswordforgot

SuperAllyB wrote: »

Not arguing re the rights or wrongs of any breach, and obviously don't know the sums involved, but aren't they entitled to use a CRA to confirm someone's identity for with respect to money laundering regulations?

From what i have understood from the case handler. there should of been no reason for this employee to go CRA in this instance to do the checks as i had provided them with all the relevent info. also the fact they did not verify the details during the approval process was apparently another mistake.

I am sure identity checks do happen, and i understand there is room for human error, and i also understand i maybe over exaggerating my emotions. but this is how i felt.

but the same thing keeps coming to my mind, why was this not picked up, surely there must of been some approval processes in which checks are done before authorisation.

le_loup

Well put it out of your mind now. You have been well recompensed and to worry about this further will put you in an early grave.
Cheer up, it's nearly Christmas and Father Christmas has called early at your house... £450 ... ding-dong!

MrUniveristy

Olduserpasswordforgot wrote: »

I do not deny human Error, but this was more than that, they took an address by searching my credit report in an stance where they weren't suppose too. weather this was was done accidentally or not (only they know) they went into my credit report without authorisation. and they did not process my details in fair and lawful way as stipulated in the DPA

I was not applying for credit, nor was borrowing anything from them for them to go into my credit report.

Hi there,

Been reading this thread over a few days; I worked in a building society for around a year and a half, and I made a mistake and sent a passbook out to the wrong address (complete human error). This was then taken to a hearing and resulted in a written warning. I ended up getting signed off work with stress & anxiety and everyone around me suffered. I was lucky I kept my job.

Please think of this...as I have been through it myself.

Human error has occoured. There is no financial loss. Take the compensation and move on....

thats all you can do....

Regards,

jonesMUFCforever

The bosses always side on the side of the customers against staff !

pelirocco

Olduserpasswordforgot wrote: »

From what i have understood from the case handler. there should of been no reason for this employee to go CRA in this instance to do the checks as i had provided them with all the relevent info. also the fact they did not verify the details during the approval process was apparently another mistake.

I am sure identity checks do happen, and i understand there is room for human error, and i also understand i maybe over exaggerating my emotions. but this is how i felt.

but the same thing keeps coming to my mind, why was this not picked up, surely there must of been some approval processes in which checks are done before authorisation.

Relevant info doesn't override the need for CRA check, my credit profile is full of checks, as a company director every financial transaction results in a check

Didn't you say in your first post that they had found an old account of yours? I recently opened an account with santander with no id , I've never banked with them , but must have some sort of account with someone they have bought out

jonesMUFCforever

pelirocco wrote: »

Relevant info doesn't override the need for CRA check, my credit profile is full of checks, as a company director every financial transaction results in a check

Didn't you say in your first post that they had found an old account of yours? I recently opened an account with santander with no id , I've never banked with them , but must have some sort of account with someone they have bought out

.........Or verified your ID by electronic means such as the electors roll etc.

iAMaLONDONER

MrUniveristy wrote: »

Hi there,

Been reading this thread over a few days; I worked in a building society for around a year and a half, and I made a mistake and sent a passbook out to the wrong address (complete human error). This was then taken to a hearing and resulted in a written warning. I ended up getting signed off work with stress & anxiety and everyone around me suffered. I was lucky I kept my job.

Please think of this...as I have been through it myself.

Human error has occoured. There is no financial loss. Take the compensation and move on....

thats all you can do....

Regards,

Was it you who upset the OP?!