parking eye Burton hospital ticket

leggy7

Advice please,
My grandson was taken to Burton Hospital and was kept in for a day, but during that day my wife made a number of visits (dropping off food clothes etc) there parking in the disabled drop off bays ( she is registered disabled and that isnt the issue ) which are limited to 20mins free parking, according to parking eye she drove into the drop off area and left 1 hour 1 min later.
therefore they have managed to tag one arrival with one of her other depatures and are now expecting her to pay for the excess time
thanks

kirkbyinfurnesslad_2

Ok

So first things first, simple appeal to parking eye, stating the above, log it on line, copy in the post, keep it simple not war and peace.

Complain to Hospital as well

If and when parking eye reject your appeal, come back here and we will help you do a winning Popla appeal

Coupon-mad

leggy7 wrote: »

Advice please,
My grandson was taken to Burton Hospital and was kept in for a day, but during that day my wife made a number of visits (dropping off food clothes etc) there parking in the disabled drop off bays ( she is registered disabled and that isnt the issue ) which are limited to 20mins free parking, according to parking eye she drove into the drop off area and left 1 hour 1 min later.
therefore they have managed to tag one arrival with one of her other depatures and are now expecting her to pay for the excess time
thanks

I think you've possibly missed reading two of the sticky threads at the top:

http://forums.moneysavingexpert.com/forumdisplay.php?f=163

'NEWBIES' and 'Successful complaints' answer all your questions already, including who to complain to at a Hospital (PALS) and how to appeal to PE.

leggy7

thanks for that both of you, i was trying to read through the other posts but i was looking after the grandson in question and he wanted to do somthing more intresting with Grandad instead....have sent appeal / complaint as advised, so will await the next part
regards

stulaunch

Have you seen this?
http://www.burtonmail.co.uk/News/Relief-for-patients-as-Queens-suspends-controversial-parking-fines-20131212071115.htm

Hope it helps you?

Umkomaas

stulaunch wrote: »

Have you seen this?
http://www.burtonmail.co.uk/News/Relief-for-patients-as-Queens-suspends-controversial-parking-fines-20131212071115.htm

Hope it helps you?

I think this deserves a special thread of its own - so thanks for pointing this out; I'll start a new thread right now.

Half_way

is that the Burton on North Staffordshire with the breweries (bass?)

P~arking eye will most certainly turn down your complaint, however its clearly an unlawful penalty


http://www.burtonhospitals.nhs.uk/news/new-car-parking-payment-system-introduced.htm

from the above link/webpage

Payment must be made before midnight on the day you visited, though, to avoid a penalty notice being sent to your home by the parking control company.

leggy7

Hi All
have been busy but yes they have turned down my appeal, but at least they have sent me the POPLa number, so thats somthing i surpose... thanks for the mail piece, i did send a complaint to the Hospital and got a message back saying they would look into it and get back to us but to date they havent got back to us, so they must be getting more complaints then they were expecting,
so which way is the best to contiue
thanks all

Redx

leggy7 wrote: »

Hi All
have been busy but yes they have turned down my appeal, but at least they have sent me the POPLa number, so thats somthing i surpose... thanks for the mail piece, i did send a complaint to the Hospital and got a message back saying they would look into it and get back to us but to date they havent got back to us, so they must be getting more complaints then they were expecting,
so which way is the best to contiue
thanks all

read post #3 again , and follow that advice and especially those threads

leggy7

they state that the vehicle was parked in a 20 min drop off area for over 1 hour, their evidence is by way of ANPR camera. on the day in question we had to visit the hospital at least 6 times and none of the visits lasted more than 15 mins as all we were doing was picking either daughter or son in law up and taking them backwards and forwards whilst our grandson was being kept in hospital. and on at least 2 occasions had to leave via alternative routes as the exits were blocked by other hospital vehicles and taxis ( one way we got out was by driving over the pavement) therefore on those occasions they have not logged us as leaving and have therefore not been pinged going out by the anpr cameras.
They have not provided proof because the photos they provided were not date / time stamped, but typed underneath, and the exits not listed.
the fine imposed is very unfair as the area in which it is alledged we have parked provides for free parking for 20 mins, therefore if we had exceeded our time there then there is no loss and the amount claimed is not a true estimate of loss and how can they value the loss at £100 and accept less for early payment, then the figure must be incorrect in the first place
They have not shown that they have the contact for administering the parking at Burton Hospital
this the popla appeal i plan to use any comments please
thanks
lee

leggy7

oh further,
there is a post with a link to an article in the burton mail, having now contacted the hosptal TWICE and having gotten no reply's i have gotten in touch with the reporter who has written the article to let her know just how co-operative the hosptal is