giff gaff v tesco mobile and tesco moto G

wiogs

MSM78 wrote: »

If you're going to quote someone you shouldn't really edit it to suit!

I don't really see how I'm contradicting myself? I've acknowledged that one of the four or five outages I experienced in my time with giffgaff was at the hands of O2. However, that was only one of them and it was such an unheard of occurrence that it made national news.

Their handling of my stuck port took over 7 days to sort. I was one of about 40 people who lost their phone number for over a week which giffgaff attempted to blame on our previous providers until there were too many of us with the same issue complaint on their boards. There attitude and customer service was terrible.

Look, if you're happy with giffgaff that's great. Personally I need my phone to work and was just advising others of my experience.

Next time you're left high and dry, or can't reach a loved one, you can at least feel all warm and toasty inside knowing you've saved a few pound.

As giffgaff would say, "Champion!"

If you re-read your original post you will see that the apparent contradiction is obvious.

MSM78

Enlighten me....

peachyprice

MSM78 wrote: »

I don't really see how I'm contradicting myself? I've acknowledged that one of the four or five outages I experienced in my time with giffgaff was at the hands of O2.

MSM78 wrote: »

In the twenty or so years I've had a mobile I've been through pretty much all of the main players and can't recall ever having the network go down. In fact, the prospect of such a thing didn't even enter my mind.

You really can't see how those two statements contradict each other?

getmore4less

I would look at OVIVO first before giffgaff or tesco.

If their freedom package is enough and you get coverage with vodaphone MUCH cheaper.

wiogs

MSM78 wrote: »

Enlighten me....

I hope peachyprice has helped.

MSM78

peachyprice wrote: »

You really can't see how those two statements contradict each other?

Nope.

I've said, in the twenty or so years I've had a mobile phone, and prior to joining giffgaff, I couldn't recall a network going down. I'm sure in that time networks have gone down, they must have, but as this was not something I'd personally experienced my only consideration before moving to giffgaff was most likely the same as the majority of other peoples. Coverage.

Coverage is not the whole story though.

Giffgaff promote themselves as being on the O2 network which brings with it a reassurance of stability and established infrastructure.

They are in a way. They are a virtual network which piggy backs onto O2. It is their equipment and servers running their customers and, in all but one of my service outages, it was entirely their substandard systems.

In my time with giffgaff it was unreliable, and on several occasions lost all or partial service. Their customer service in my experience was also poor.

However, by acknowledging one of the service outages I experienced was because of O2 going down, you are saying I am contradicting myself? I've only ever experienced services outages when I was with giffgaff and that is what I've stated.

Anyway, got a feeling I'm feeding a troll now. I expect you get no end of Kudos over on the giffgaff community forum......when you can access it....

MSM78

wiogs wrote: »

I hope peachyprice has helped.

Get a room.

albionrovers

peachyprice wrote: »

It makes me laugh, the number of complains here for voda, orange, EE etc, giffgaff have a couple if outages and it's don't touch them with a barge pole, even though a couple of the outages were over the entire o2 network,

My entire family have been with giffgaff for a few years now, with very few problems, certainly not enough to put us off. On the whole they're cheap, reliable and do what they say on the tin.

We had down time at the start of every new month with GiffGaff, even though we Q'd up goodybags a couple of months in advance? The online forum confirmed I had done everything correctly but no monthly continuity.

Terrible service.

wiogs

MSM78 wrote: »

Nope.

I've said, in the twenty or so years I've had a mobile phone, and prior to joining giffgaff, I couldn't recall a network going down. I'm sure in that time networks have gone down, they must have, but as this was not something I'd personally experienced my only consideration before moving to giffgaff was most likely the same as the majority of other peoples. Coverage.

Coverage is not the whole story though.

Giffgaff promote themselves as being on the O2 network which brings with it a reassurance of stability and established infrastructure.

They are in a way. They are a virtual network which piggy backs onto O2. It is their equipment and servers running their customers and, in all but one of my service outages, it was entirely their substandard systems.

In my time with giffgaff it was unreliable, and on several occasions lost all or partial service. Their customer service in my experience was also poor.

However, by acknowledging one of the service outages I experienced was because of O2 going down, you are saying I am contradicting myself? I've only ever experienced services outages when I was with giffgaff and that is what I've stated.

Anyway, got a feeling I'm feeding a troll now. I expect you get no end of Kudos over on the giffgaff community forum......when you can access it....

If you re-read your post - yet again- you will see that is not what you said.

Which is why you appear to contradict yourself.

Had you typed the above in your original post then there would have been less chance of confusion.

wiogs

MSM78 wrote: »

Get a room.

What? Or why?