Buyer wanted combined postage but paid for all items before I could send invoice

omzig

Hi there

I'm an infrequent ebay seller. One of my buyers asked before the listings ended that she would like to combine postage. I said that was no problem and not to pay straightaway as I would send an invoice.

Unfortunately she's paid for all 3 items before I could send the invoice, so I'm not sure what to do. In the past I would have just refunded the money and sent an invoice but now that ebay are charging fees on p&p (new to me!), if I refund will those fees be reversed?

Many thanks.

celestius

Hi, I don't think you will get the fees back, but personally I would just refund with a smile, you won't be much out of pocket if it's a couple of pounds we are talking about...

omzig

That's what I was thinking! So should I refund all 3 items and send an invoice, so it's covered for one package?

omzig

Thanks for your advice btw

campdave

omzig wrote: »

That's what I was thinking! So should I refund all 3 items and send an invoice, so it's covered for one package?

Just do a partial refund for the excess. When I do it, I deduct the extra fees that the customer has cost me by not waiting for a combined invoice, up to you if you do the same.

Road_Hog

celestius wrote: »

Hi, I don't think you will get the fees back, but personally I would just refund with a smile, you won't be much out of pocket if it's a couple of pounds we are talking about...

Why should the seller be out of pocket for the buyer's incompetence?

xbethanyx

in the past, i have posted the items then refunded the actual difference. So say I had charged for postage at £10 but it was only £5, I then refunded the £5. I've also done that with items I couldn't guess the postage price and advise the buyer what I was doing and why postage may be higher than they thought.

celestius

Road_Hog wrote: »

Why should the seller be out of pocket for the buyer's incompetence?

if it's by a small amount then no big deal - keep the buyer happy and keep your 5*
Personally I would refund the postage on one of the payments.

This_Year

campdave wrote: »

Just do a partial refund for the excess. When I do it, I deduct the extra fees that the customer has cost me by not waiting for a combined invoice, up to you if you do the same.

I've done this too.

theonlywayisup

Road_Hog wrote: »

Why should the seller be out of pocket for the buyer's incompetence?

It could be eBays incompetence, they have introduced IP (immediate payment) on some listings and despite requesting to use the basket, it won't allow you to request an invoice.

soolin

I have got a bit tougher recently and personally would refund the difference but less the 10 or 11% fees.