TalkTalk business charges

50Twuncle

I have been a customer of TT business ever since they took over Nildram - about 5 years ago and have been charged random amounts ever since then...


I complained about my poor treatment, 12 months ago and was offered 12 months free broadband as compensation


In the meantime, TTB has reduced the cost of it's broadband to £4 per month (unlimited) - with a phone line at £14.50 per month (both plus VAT) - And, now - on returning to my full cost package - they intend to charge me the same as 12 months ago (ie £23.95 + vat) - Rather than the new price of £18.50 + vat
I don't think that this is right
Any comments ?

JJ_Egan

Ina word leave them

macman

If you are out of minimum term again, then ask them to match the new price, or supply your MAC.
'Right' doesn't come into it-but you hold all the cards.

WarrenG_2

Get away from them as soon as you can, they are totally unprofessional.

I'm just about to pay a cancellation fee of £120 to leave them for a proffesional service and consider it worth it. I have both business and personal accounts and will be getting rid of them all for good.

On business, they now refuse to send me a bill (as agreed with the orgional contract via email) and instead expect me to log in to a service every month to access an online bill to download. I'm going to take this up with Ofcom but you would think they would wave a £3 monthly fee to send me a paper copy of my bill to leep the longevity of my business @ £60 pm - their loss!

On personal, the service has been appauling to say the least with signal drops and even out of service (both landline and broadband) upto a week at a time.

I'd rather pay more for a better service and professional company.

50Twuncle

WarrenG wrote: »

Get away from them as soon as you can, they are totally unprofessional.

I'm just about to pay a cancellation fee of £120 to leave them for a proffesional service and consider it worth it. I have both business and personal accounts and will be getting rid of them all for good.

On business, they now refuse to send me a bill (as agreed with the orgional contract via email) and instead expect me to log in to a service every month to access an online bill to download. I'm going to take this up with Ofcom but you would think they would wave a £3 monthly fee to send me a paper copy of my bill to leep the longevity of my business @ £60 pm - their loss!

On personal, the service has been appauling to say the least with signal drops and even out of service (both landline and broadband) upto a week at a time.
I'd rather pay more for a better service and professional company.

I am not a business - never have been and never will be - I am a private individual, who for some reason - ended up with TT BUSINESS !!

If they think that they are going to get a single penny out of me - to provide a MAC code - they will find that they have a big problem
When I transferred from Nildram - there was no mention of any payment to be made, if and when I left them...My time with TT has been almost 5 years - so no contract to worry about...£120 eh - no way ??

baby_frogmella

WarrenG wrote: »

I'm going to take this up with Ofcom but you would think they would wave a £3 monthly fee to send me a paper copy of my bill to leep the longevity of my business @ £60 pm - their loss!

You do realise this is standard practice with most companies ie free bills online or a few quid pm for paper bills? Good luck with complaining to Ofcom cos you're going to need it!

WarrenG wrote: »

On personal, the service has been appauling to say the least with signal drops and even out of service (both landline and broadband) upto a week at a time.

If you move to a different ISP these problems won't magically go away as it appears you have a line fault or internal wiring issues, though i'll admit the new ISP may do more to resolve these issues - especially the likes of AAISP or Zen.

50Twuncle

They want me to sign up for a new 24 month contract - in order to get this cheaper account - saving over £5 per month !!!
I am not very happy with this and have emailed the CEO
What a way to treat a long term customer

macman

You won't get a sensible retention offer until you ask for your MAC. Playing the 'loyalty' card does not work.

JJ_Egan

I am not a business - never have been and never will be - I am a private individual, who for some reason - ended up with TT BUSINESS !!

Thats what happened when TT bought out other ISPs many users went on the TT Business account .

50Twuncle

macman wrote: »

You won't get a sensible retention offer until you ask for your MAC. Playing the 'loyalty' card does not work.

Thanks - I have asked for my MAC - I am prepared to change ISP's !!
How long do they have to give me the code and I assume that they are not allowed to charge for this - since I am out of contract ?
Also - will they stop my email address from receiving emails - straight away or do I get a period of "grace" ?

macman

MAC within 5 working days-no charge.
It's not possible to say when you will lose email access, but assume it will be on the date your service ends.