Vodaphone iphone 4s - claimed on insurance - not working

isplumm

Hi,

This is B2B transaction.

I have a IPHONE 4S through my limited company.

Have expensive insurance taken out with phone, via Vodaphone shop.

Out of Warranty.

Dropped phone, so claimed on insurance (about 5 weeks back). Did this via Vodaphone shop. Claim accepted.

Got reconditioned phone back 4 weeks back ago - wifi not working - on OS V6 - not OS 7. Went straight back into shop to try to sort - was informed that it was a software issue - need to upgrade to latest version - after 2 weeks of trying this, eventually managed it - still no wifi.

So went back in to shop last week, no joy - told to see Apple store. Apple stated hardware issue. So not interested.

Vodaphone not interested, because out of warranty - although they did say I could get out of contract by paying £300+!!!!

Insurance company not interested because not accidental damage!! Although never worked since got back.

So now have phone that does not work with wifi / bluetooth. :mad:

Any advice???

Mark

NFH

isplumm wrote: »

Dropped phone, so claimed on insurance (about 5 weeks back). Did this via Vodaphone shop.

Insurance company not interested because not accidental damage!! Although never worked since got back.

Why would they say that dropping the phone is not accidental damage? You need to challenge them on this.

isplumm

NFH wrote: »

Why would they say that dropping the phone is not accidental damage? You need to challenge them on this.

Apologies - looks like my post is slightly misleading!! Will update.

Basically insurance sent me a re-conditioned phone, this is what is not working!!!

Mark

flashg67

Who underwrites the insurance? When I claimed, the replacement unit came with some paperwork which said the replacement had a limited warranty - 60 days rings a bell on mine. Try the insurance company again- I can't see how they can get out of their responsibility to supply a working replacement?

or, 'accidentally' drop it again....

NFH

isplumm wrote: »

Basically insurance sent me a re-conditioned phone, this is what is not working!!!

You need to tell the insurance company that you are rejecting the phone because it is defective.

Regardless of whether the supplied goods are brand new or second hand, you have a reasonable expectation that the goods will be at least as durable as the original goods.

Buzby

You've received a faulty replacement handset, so it is up to your insurers to get one tag works as advertised. Unless you were promised a new for old replacement (rare) a refurb phone should pass stringent tests - more than a new handset - in order to be returned to stock.

Vodafone

Hi Mark,

Thanks for making me aware of this.

If you'd like any further help could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK