DPD - parcel signed for using my name, but not me!

unholyangel

techno12 wrote: »

Anyway we're getting sidetracked. I just wanted to know who to hassle.

And why would a delivery driver just give it to someone who was hanging around. Surely he'd knock on the door first, not just hand it over to a random person.

Well when you leave a note on your door, anyone can read it. Most criminals are opportunists and some are very convincing.

Could have even said "is that for me or my partner?" type of question to entice a "its for mr joe blogs". Or if they're a neighbour they may have already known your name.

Not saying it was your fault as the delivery guy should've taken more care that the person he delivered to actually lived at the correct address but there are things you can do to minimise the risk

It may even be a case that the guy was running late/wanted home early/had targets to meet so signed for your parcel with the intention of delivering it later (don't think its likely but apparently that sort of thing does happen)

meritaten

you haven't received your order so you go back to the retailer - they contract the delivery out. you were not in and left a note to say so - they chose not to deliver to the alternate address. this is up to the retailer to sort out. you paid for goods you haven't received.

bris

Proof you were at work counts for nothing, the parcel is delivered to an address not a person so you may find yourself with a battle on your hands.

If the delivery driver says it was delivered to the correct address they will side with him.

meritaten

No they don't - the customer is king here - if they say they haven't received parcel and can prove the sig wasn't thiers .

Misseh

If ^ was the case, everyone would be fraudulently claiming their parcels haven't arrived. "That's not my signature" and expecting replacements.

Putting a note on your door, doesn't sound like common sense. Firstly you're inviting a burglar to ransack your place. 'I'm not home until blah, you have 6 hours to rob me blind - go ahead crack on" secondly they know you're expecting a parcel, neighbour happens to see your little note and waits for the courier service to arrive, runs up the stairs "sorry I'm a bit late, just come back from work like my note says"

I've had this before and it's not common practice, but some couriers sign it on your behalf and keep the parcel with them until you phone to re-arrange your delivery. It could be your parcel is stuck in their van.

Have you spoken at all to the delivery service? How do you know what the signature looks like? Is there an image online? Was there a note from the delivery service that may have been lost in your porch explaining the details and how would anyone know your surname? Did you mention to anyone you were expecting a PS4 to arrive?

Ideally you should have called Toys'R'Us to explain the circumstances, so they could've notified the delivery service of your amendments. Part of me wants to say you're to blame on this one, but the delivery service should've been thorough.

Anyway hindsight is a b**** hopefully you get your PS4 well and safe.

ValHaller

bris wrote: »

Proof you were at work counts for nothing, the parcel is delivered to an address not a person so you may find yourself with a battle on your hands.

If the delivery driver says it was delivered to the correct address they will side with him.

Delivery driver could claim he took it to OP's work and someone signed for it. And maybe someone at OP's work did sign for it ....

paulineb_2

I see lots of people with stickers on their front door, a royal mail label saying if they arent in, dont deliver to neighbours. Tbh, having had many experiences of courier companies delivering to my neighbours even though Ive left specific instructions never to leave with a neighbour, Id probably have left a note asking them to redeliver if I wasnt going to be in.

Ive never had a bad experience with DPD, Ive had a few with yodel and citylink, but in this situation, even though the person has forged your signature, it clearly wasnt delivered to your address.

DPD have a twitter page, if you tweet them they do tend to respond quite quickly, I had to in the past when I was sent a parcel that was missing some items.

I dont leave items with neighbours because Ive had items signed for that the courier company couldnt remember which door they left it at and they were never returned to me.

With some courier companies you dont get a tracking number before the item is delivered so its a case of having to sit in and wait for the item. Ive always found DPD to be ok, you tend to get a one hour time slot and you can change it the day before, but then again it might also depend on the company you are buying the item from.

In my experience, having had many items left with neighbours even after Ive told the company (who Ive ordered several items from and its on my notes never to leave with a neighbour), I dont think putting a note on a door is a bad idea, because a lot of courier companies clearly want to offload the item and not have to come back and attempt a redelivery.

I ordered a sound system earlier this year. I clearly told the company I bought it from not to leave it with a neighbour, that that message be passed onto the courier. It wasnt, they left it at a neighbour, it ended up at her place of work where she took it for safekeeping and I did get it back, but according to citylink, too bad. And that might be a lot of courier policies, its delivered and thats that. But, sometimes even when you do make your instructions clear, things go belly up.

And for someone like me, who lives alone, its not always realistic to spend all day in waiting for a parcel, although I have done that on more than one occasion.

Hope things get sorted out.

azzabazza

I have had several parcels delivered by DPD this week. On each occasion I have been sent an email from DPD telling me which time slot it will by delivered in (11.30-12.30 etc). On each occasion there has been an option to either change the delivery date or designate a neighbour's address. I must say that my delivery has taken place during the allotted time scale each time.

NowRetired

parcels delivered by DPD this week.

I order something from Amazon on Wednesday and took out their free trial of Amazon prime and got next day delivery.

When I put my computer on on Thursday morning and checked my email there was one from DPD with a link to a tracking page.

I spent all day tracking the van my parcel was on and it arrived while the van was still a mile away.

System

NowRetired wrote: »

I order something from Amazon on Wednesday and took out their free trial of Amazon prime and got next day delivery.

When I put my computer on on Thursday morning and checked my email there was one from DPD with a link to a tracking page.

I spent all day tracking the van my parcel was on and it arrived while the van was still a mile away.

Are you criticising the tracking system?

A van travels at say 30 miles an hour. A mile away from your house would take the van 2 minutes to travel. I don't think the fact the tracking is 2 minutes out is anything that needs to be criticised!