Bluewater ticket

Peanut1971

I wonder if you could help by telling me if I have a case or am wasting my time.
I parked outside one of the bays at Bluewater when I went to the cinema. To be honest loads of other cars were parked like this, it was raining and I had a little one in tow. I ignored the previous letters (yes yes I know I shouldn't have now) and having received mymy second letter I decided I had better check if ignoring it was still an option like it used to be which I now know not isn't!!
My most recent letter is Keeper liability notice stating it is now too late to supply the name of the driver or toile representation against the pcn. I have to pay £95 in 14 days.
I am I wasting my time appealing to Bluewater/Odeon etc as I was parked outside a bay? I have read some stickies but most people have good reasons where as I was parked badly. Sigh.
I would appreciate your advice.
Thanks

AoD

Of course you are not wasting your time. Get on to Bluewater Management without delay. You were a loyal paying customer and you need to let them know. My neighbour recently got a PCM invoice at Bluewater cancelled by Bluewater Management.

Peanut1971

What I mean is I was not parked in am official bay so I wonder where I stand? A valued customer etc etc but they can argue I was parked illegally?
If you know Bluewater you know at Xmas people abandon cars all over the place-PCM must get orgasmic!

Hovite_2

Peanut1971 wrote: »

My most recent letter is Keeper liability notice stating it is now too late to supply the name of the driver

Then they are lying !!!! The RK can supply the name of the driver at any point during the process.

Who issued the "ticket" ?
Was it one on the windscreen ?
Was the RK the driver that night ?

Hovite_2

Peanut1971 wrote: »

but they can argue I was parked illegally?

Err ..... no ..... there is nothing illegal about how you parked. This is a contractual matter nothing to do with breaking an Act of Parliament.

Peanut1971

No the rk was not the driver that night. The ticket was on the windscreen I binned it �� PCM issued the ticket and they are the ones who sent the letter .

My draft letter so far is going to the Bluewater boss Mr Robert Goodman
Dear Mr Goodman,
I have received letters from PCM regarding a pcn at Bluewater on14/9/13.
I have not been to the address they were sent to for a whole and when I did I was really distressed to find increasingly threatening letters.
As the keeper of the car in question I dealing with this.
The driver went that evening to a restaurant and the cinema with a four year old child. That evening many cars were parked outside bays and the driver did the same rather than walk miles in the rain with a small child.
The driver is a genuine Bluewater customer and has been since it's opening in 1999. This is patucularly upsetting to be asked for such a huge amount of money and to be threatened with court when you Shiuld be a valued customer. I would strongly ask you to reconsider this and call off this hideous company from harassing me over this matter.
I look forward to your reply and appreciate your time and help in this matter.

What's the verdict. Good or rubbish?!

Hovite_2

Peanut1971 wrote: »

No the rk was not the driver that night. The ticket was on the windscreen I binned it �� PCM issued the ticket and they are the ones who sent the letter .

My draft letter so far is going to the Bluewater boss Mr Robert Goodman
Dear Mr Goodman,
I have received letters from PCM regarding a pcn at Bluewater on14/9/13.
I have not been to the address they were sent to for a whole and when I did I was really distressed to find increasingly threatening letters.
As the keeper of the car in question I dealing with this.
The driver went that evening to a restaurant and the cinema with a four year old child. That evening many cars were parked outside bays and the driver did the same rather than walk miles in the rain with a small child.
The driver is a genuine Bluewater customer and has been since it's opening in 1999. This is patucularly upsetting to be asked for such a huge amount of money and to be threatened with court when you Shiuld be a valued customer. I would strongly ask you to reconsider this and call off this hideous company from harassing me over this matter.
I look forward to your reply and appreciate your time and help in this matter.

What's the verdict. Good or rubbish?!

Then you need to do the following :

a. As asked previously state who is asking for the money ?
b. Appeal to the PPC
c. Write a stern letter to Bluewater demanding the charge is cancelled.

With point c. drop all the mitigating circumstances - i.e. you were parked outside a bay as many people were also. Instead it should be along the lines of "how dare you attempt to issue an unlawful penalty to a loyal customer who has used your facilities for years. It needs cancelling immediately."

Peanut1971

Ok so in short the letter isn't stern enough?
I believe I did say PCM issued the ticket and are the ones sending letters asking for money.
Would the same letter to ppc work?
I have read through some of the stickies but it's quite hard as a complete newbie to wade through what is relevant to your own situation. I need an example letter of appeal to pcc and a example letter to a store. Is there an easy way to find these?
Many thanks

hoohoo

As the RK is not the driver you can also reset the appeal process at any point until they start a court claim. As well as asking bluewater to cancel you should therefore also reset the process, get the driver to appeal, then appeal to POPLA, which we have 100% success rate with.

Dear PPC,

Ref <their ref>

Under the terms of the protection of freedom act 2012 I am informing you the driver name is x, and their serviceable address is y.

Having discharged my liability as registered keeper, you can now no longer take action against me, and can only pursue the driver.

Any further communication to myself will result in a complaint to the BPA and the DVLA. Taking action against a registered keeper outside the framework of POFA 2012 is a sanctionable offence and can result in you losing access to the DVLA database.

Coupon-mad

But I think there was a windscreen Notice to Driver ignored already? So naming the driver not recommended.

Better for the OP to read the NEWBIES thread at the top of the forum and compare their Notice to Keeper letter (first one in the post) to the POFA 2012 paragraph 8 (easier than it sounds as it's in bullet points). Find the things you can complain about to the BPA, the non-compliance with Notice to Keeper or signage. Also in the newbies thread it does point out it is never too late to appeal (prior to small claim) and never too late to complain assertively to a retail park. There's a whole sticky thread called 'Successful complaints about PPCs' as well as the NEWBIES info thread so don't send that weak complaint, please read strong ones in the sticky threads:

http://forums.moneysavingexpert.com/forumdisplay.php?f=163

Finally there are so many Bluewater threads on here already - easily found by using the 'search this forum' heading on that index view, and one keyword 'Bluewater'. Change the default search to 'show posts' instead of 'show threads'.

Peanut1971

so folks this is the final draft
crap or not??
I CANNOT BELIEVE how much this has stressed me out?



Dear Mr Goodman,


I have received letters from PCM regarding a PCN at Bluewater on 14/9/13.
I have not been to the address they were sent to for a while and when I did I was really distressed and angry to find increasingly threatening letters.
As the keeper of the car in question I am dealing with this.


The driver went that evening to a restaurant and the cinema with a four year old child. .
The driver is a genuine Bluewater customer and as a Kent resiedent has been using the centre since it's opening in 1999 and hopefully many years to come. How dare you allow the issue of an unlawful penalty to an extremely loyal and genuine customer? It needs cancelling immediately - this hideous company need to be called off and I demand you instruct the car parking agents to cancel this charge. It is a huge amount of money and I am being threatened with court.

I look forward to your written confirmation by return.

　
thanks all for your help btw