Postage advice needed please

Sarah-Jane_2

Not worth starting a new thread for this but in a similar situation -

I purchased a job lot of dresses from eBay, I was charged £14.99 delivery charge and was told more than once it would be sent via courier. It arrived yesterday, a week after auction end, in a tatty bag in the post with a sticker on saying she'd paid just £5.?? postage. Had it been sent recorded or special delivery then I wouldn't question it because I guess those methods are similar to a courier delivery - but it was sent standard post in just a big grey sack type thing. Am I within my rights to complain to the seller or not?

frivolous_fay

Sarah-Jane wrote: »

Not worth starting a new thread for this but in a similar situation -

I purchased a job lot of dresses from eBay, I was charged £14.99 delivery charge and was told more than once it would be sent via courier. It arrived yesterday, a week after auction end, in a tatty bag in the post with a sticker on saying she'd paid just £5.?? postage. Had it been sent recorded or special delivery then I wouldn't question it because I guess those methods are similar to a courier delivery - but it was sent standard post in just a big grey sack type thing. Am I within my rights to complain to the seller or not?

Yes, it wasn't sent via the stated method, so you're entitled to complain.

You can also report them for fee avoidance.

Sarah-Jane_2

frivolous_fay wrote: »

Yes, it wasn't sent via the stated method, so you're entitled to complain.

You can also report them for fee avoidance.

Thanks I've sent her an email asking for an explanation. The thing is i've already left feedback saying I was happy with the item as the postage never crossed my mind until I read this thread - does that affect me being able to report her for fee avoidance or no?

mpython

kzlnd, & cute'n'quirky,

Don't fall for the baiting.......

frivolous_fay

Sarah-Jane wrote: »

Thanks I've sent her an email asking for an explanation. The thing is i've already left feedback saying I was happy with the item as the postage never crossed my mind until I read this thread - does that affect me being able to report her for fee avoidance or no?

Leaving feedback does not affect your statutory rights

edsjad

julieblake wrote: »

OP doesn't say how much she paid for the item - she paid £29.99 and it only cost £6.50. Yes, she agreed when bidding the postage price, but I too would have expected it to be packed better and to have cost more than 6.50 to post so she has been excessively charged. I hate people who bump the prices up on items to avoid ebay fees - if you don't want to pay the fees sell them somewhere else. I charge exact postage and add on 10p packing as I always use new bags for posting out, I don't charge for my time in packing an item (always wrapped in tissue paper (new)) nor do I charge for driving to the post office - Op has every right to be annoyed - I would email them first to say you are disappointed with the postal charge and give your reasons, if they don't offer a partial refund, then I would leave a neutral to warn others of the excessive charge and I would also report them to ebay.

As a buyer of items from the usa, i always ask for the postal cost BEFORE bidding and only then decide whether to bid or not. It is the buyer's responsbility if she knew the cost of the item in advance. However, as a seller, (even if it is the buyer's responsibility) I would rather the buyer wrote to me to say she was unhappy. In that case, i personally would offer her a partial refund. At least it would be good to give the seller the opportunity of making the buyer happy before leaving feedback. I have seen quite a few posts, myself included, from sellers who hate it when neg f/b is left before seller has chance to improve the situation/defend themselves, whatever it is. Jx

windswept

I'm about to list a market stall, should I list at 99p with p&p of £150?:p

I feel guilty because I charged international p&p as £6 on a small item, (double my UK rate) and when I sent one to Ireland it only cost £2.38!:o (I've now put Ireland at a lower rate).
On the other hand I charged £5.95 and it cost me £5.75 (5g over:mad: ) for another parcel on the same day. So it's swings and roundabouts.
I just hope my irish buyer doesn't get the hump when they see the stamp.
I dont ever look at the cost when receiving something, but then again I wouldn't buy if I thought the P&P was excessive.
My postal charges on ebay are in line with the prices on my website, pretty standard for my line of business I would say.

Kzlnd

Dave_Brooker wrote: »

So you'd rather sell at a loss and charge just for the actual postage?

You don't value your time and materials at anything??

Do you want a job?

Ahh bless you Dave Brooker :grouphug: :grouphug: ??

No.

I purchase brand new packaging, new mailing bags/jiffy bags/tissue papers etc because I like my items to be packaged well and look nice.

I also send everything first class and always Recorded or Special delivery, which I don't charge any extra for.. At most I probably add 50p to the actual postage cost and that isn't often.

I make sure I send items within 2 days of the buyer paying, I take time to wrap and package the items carefully, keep a log of item numbers/items/addresses etc, drive to the PO, log the Rec Del reference numbers, drive home, email the buyers to let them know their item has been sent and provide tracking references to them and Paypal.
None of which I charge for! because to me, that would be taking the pee.

I don't pay Amazon any extra for their time taken to package my items and their time taken walking around various locations of the warehouse to get my parcel to the correct place in order for it to be sent I don't like paying for P&P! So I don't charge my buyers silly P&P charges.


I can't belive I don't have the full 5 stars on my 'Seller's Ratings' I'm a great seller! :rotfl: - Some people are never happy :mad:

mummysdragon

When ever I sell abroad, I always put the postage will be at cost and not a penny more. I don't know the postal price before I list as quite often they will buy more than 1 item from me. When i am asked the charge before the listing ends, I always say i can't tell you exact but please look at my feedback and see that i sell alot of items overseas.
This has never put off a buyer abroad. Honesty is the key to all Ebay transactions. I also feel with the rate of the dollar - pound, I wouldn't dare over charge a buyer on postage. After all they could come back and want more off me in the future, which has often happened.