PPI Claiming back costs

remesoldier

Please can anybody help with information on my PPI issue, nearly two years ago I claimed against the Black Horse after quite a few months I received a reply from them stating that my claim was unsuccessful. Because I was convinced I was in the right to make a claim I then decided as a last resort to put my PPI claim in the hands of a PPI claim company, I filled out all the information which was identical to my previous claim made direct to the Black Horse. After nearly one year I have received a letter stating that my claim was successful. When I received the letter there was an invoice from the PPI claim company requesting just over £1000.

Obviously I am happy that I have now been successful but the fact that I initially made my claim direct to the Black Horse and they said it was unsuccessful and consequently my claim using a PPI claims company has cost £1000 I feel is unfair and I need some advice if its possible to claim this charge back from the Black Horse and if so what would be the best method to go about it.

meer53

No you can't claim it back, you could have gone to the FOS yourself without using a claims company and saved having to pay their fee.

remesoldier

meer53 wrote: »

No you can't claim it back, you could have gone to the FOS yourself without using a claims company and saved having to pay their fee.

What is FOS, surely the first thing to do is to approach the lender and go through the claim procedure with them first.

remesoldier

remesoldier wrote: »

What is FOS, surely the first thing to do is to approach the lender and go through the claim procedure with them first.

Ahh Financial Ombudsman Please excuse me I failed to mention after my rejection from the lender I did go to the FOS and I received a letter from them informing me that I would need to approach the company who I purchased the goods from and that they could not help !!!!

I never included that information because there is no chance I will get any form of compensation from FOS however compensation from the lender (Black Horse) to pay the PPI Claims company seems only right.

amersall

This is because BH only lent you the money to purchase goods, they did not sell the PPI, the claims co went to the "retailer" and it is they who upheld the claim, you could have done the same for free.

[Deleted User]

Just reposting here what I posted on the OP's repeated query on another thread in case it's missed

remesoldieron_the_other_thread wrote: »

Obviously I am happy that I have now been successful but the fact that I initially made my claim direct to the Black Horse and they said it was unsuccessful and consequently my claim using a PPI claims company has cost £1000 I feel is unfair and I need some advice if its possible to claim this charge back from the Black Horse and if so what would be the best method to go about it.

This is what I posted in reply on the other thread:
You "employed" the services of this firm when you could just as easily have gone to the Ombudsman for free.

There is no way you can claim back the claims company commission from the Bank or anyone else. No one forced you to use a claims company and your repeated complaint would have obviously been just as successful without the intervention of this company who simply forwarded your concerns.

Basically, you've wasted £1,000, but you have no one to blame for this but yourself.
It's just an another example of why no one here will recommend using a claims company in any circumstance.


Sorry.

Now this thread:

remesoldier wrote: »

I failed to mention after my rejection from the lender I did go to the FOS and I received a letter from them informing me that I would need to approach the company who I purchased the goods from and that they could not help !!!!

The problem is that you failed to complain to the correct recipient at your original attempt. FOS informed you of this, but you thought it wiser to employ the CMC who then simply approached the seller of your PPI as FOS had already advised.

remesoldier wrote: »

I never included that information because there is no chance I will get any form of compensation from FOS however compensation from the lender (Black Horse) to pay the PPI Claims company seems only right.

FOS don't pay compensation to anyone, they are the arbitrator who instruct the seller of PPI to pay if they rule in favour of the customer in a disputed complaint.
I'm afraid t was your failure to research who to make your complaint to which cost you £1000. No one will be refunding this to you. You should have simply followed the advice given by FOS, who could not have helped you further until you made a valid complaint to the correct recipient.

Again, sorry.

dunstonh

The complaints process is free of charge for the consumer to use. It is funded by every FCA regulated company. Therefore, any decision by you to pay for a claims company to use the free of charge process is yours alone and you pay for it.

You didnt need to use a claims company. You initially complained to the wrong place. The FOS told you that. However, rather than complain to the right place, you got a claims company to do it.

magpiecottage

It sounds like FOS may have given you the wrong information if Black Horse was liable.

If so then the fault lies with FOS, not Black Horse, so you need to complain to FOS, not Black Horse, that you incurred the cost as a result of its error.

remesoldier

Moneyineptitude wrote: »

Just reposting here what I posted on the OP's repeated query on another thread in case it's missed


This is what I posted in reply on the other thread:
You "employed" the services of this firm when you could just as easily have gone to the Ombudsman for free.

There is no way you can claim back the claims company commission from the Bank or anyone else. No one forced you to use a claims company and your repeated complaint would have obviously been just as successful without the intervention of this company who simply forwarded your concerns.



Basically, you've wasted £1,000, but you have no one to blame for this but yourself.
It's just an another example of why no one here will recommend using a claims company in any circumstance.


Sorry.

Now this thread:


The problem is that you failed to complain to the correct recipient at your original attempt. FOS informed you of this, but you thought it wiser to employ the CMC who then simply approached the seller of your PPI as FOS had already advised.


FOS don't pay compensation to anyone, they are the arbitrator who instruct the seller of PPI to pay if they rule in favour of the customer in a disputed complaint.
I'm afraid t was your failure to research who to make your complaint to which cost you £1000. No one will be refunding this to you. You should have simply followed the advice given by FOS, who could not have helped you further until you made a valid complaint to the correct recipient.

Again, sorry.

Still dont understand !!! the money I have received is from the Bank
my original claim was in respect of PPI which I paid to the Bank my original claim was rejected by the Bank however when I introduced a third party to claim at that point the Bank have decided to pay !!! I am fully aware that I have wasted £1000 because I ended up having to use a PPI claims company but that was a last resort. Any money received in respect of a PPI claim is better than no money.

For those that don`t seem to have followed the thread correctly just to clarify the PPI was paid to the Bank and not the retailer, and the money I have received is from the Bank. The same Bank I originally made my PPI claim to.

dunstonh

For those that don`t seem to have followed the thread correctly just to clarify the PPI was paid to the Bank and not the retailer, and the money I have received is from the Bank. The same Bank I originally made my PPI claim to.

So, when Black Horse rejected it, did you go to the FOS at that point? Or did you try the FOS before you went to black horse?

remesoldier

dunstonh wrote: »

So, when Black Horse rejected it, did you go to the FOS at that point? Or did you try the FOS before you went to black horse?

I sent my PPI claim to the Bank first which got rejected, then I sent the details to FOS. FOS said go to the retailer, the retailer replied stating the loan was via the bank and also the bank was responsible for the PPI. As a last resort I used a PPI claims company and last week I received a letter from the Bank stating my claim was successful and two days later I received a letter from the PPI claims company also stating my claim was successful !!!!!! at which point I also received the invoice from the PPI claims company requesting £1000.

Hope this clarifies things because I don`t know what else to say