Flower delivery - would you say anything?

Toothfairy4

I sent my mum flowers from M&S for mother's day and they arrived all battered and half dead. I could tell she felt terrible telling me, but they had cost £35 and she didn't want me to have been ripped off. I complained and after 3 attempts and promises to rectify it they finally sent her a voucher for the full value of the flowers which she has since used to buy herself something nice! I was glad she told me, i realise it is slightly different as its a friend and not a close relative, makes things a bit more awkward.

Lunar_Eclipse

POPPYOSCAR wrote: »

I just hate the fact that the person that sent them to me does not have a lot of money and although I really appreciate the time and trouble they have gone to to send them to me, I hate the thought of them being ripped off.

Happy Birthday!

Given what you've said above, I'd avoid mentioning it to your friend, since I wouldn't potentially want to come across as ungrateful, or hurt their feelings.

I would contact the company they were ordered through because you believe they are not representative of what was ordered. They could have been sent by a third party supplier afterall. I'd explain the situation, send a photo if agreed and see what they say. Include your desire to avoid upsetting your friend given their financial circumstances if it's appropriate during the call.

ska_lover

I wouldn't tell the sender, as would not want to upset them. If i sent flowers to someone and they were rubbish I would be terribly upset.

lostinrates

Lunar_Eclipse wrote: »

Happy Birthday!

Given what you've said above, I'd avoid mentioning it to your friend, since I wouldn't potentially want to come across as ungrateful, or hurt their feelings.

I would contact the company they were ordered through because you believe they are not representative of what was ordered. They could have been sent by a third party supplier afterall. I'd explain the situation, send a photo if agreed and see what they say. Include your desire to avoid upsetting your friend given their financial circumstances if it's appropriate during the call.

This is certainly what I would do.

westy23

Op
I wouldn't say anything as I would be concerned that I seemed ungrateful.
A little white lie just to please the sender doesn't sound to bad.

Hermia

ska_lover wrote: »

I wouldn't tell the sender, as would not want to upset them. If i sent flowers to someone and they were rubbish I would be terribly upset.

I would definitely want to be told so I didn't use the same company again. I ordered flowers for someone that was a mix of expensive flowers and cheaper flowers. The bouquet thst was sent was minus the expensive flowers so the price ended up being a rip- off. I was very glad the recipient told me. I wonder if the florist thinking I was unlikely to see the bouquet.

HurdyGurdy

I always send flowers via online companies, so I BEG the recipient to be honest with me and tell me what the flowers are like.

When I have to trust a supplier and only have a photograph online to judge by, I don't want to be ripped off by having something inferior delivered, nor do I want the recipient to be disappointed.

I would definitely let the sender know, so that they can feed back to the company that supplied them.

HurdyGurdy

ska_lover wrote: »

I wouldn't tell the sender, as would not want to upset them. If i sent flowers to someone and they were rubbish I would be terribly upset.

But wouldn't you also be upset to be unwittingly always sending rubbish flowers, thinking you were sending something nice, because no one told you the company you were using weren't up to scratch?

jackyann

OP - you know the person well enough to know how they would react, and you know how "different" the flowers look.
I would tend towards contacting the company as some have suggested.

ariba10

You order a £50 bunch of flowers with one florist, who passes on the order to another florist for delivery.

You would not know if the order was passed on as a £25 bunch and/or the delivery florist down graded the order himself.

There are not many recipients that would ask the sender what flowers they ordered.

One of the reasons I will not send flowers.