Parking eye charge notice

dp7_2

I'm assuming it will be deemed 'late' as the initial charge notice is entitled 'reminder' despite being the first thing I have received and has an issue date of 11th October. I have only appealed to PE online since finding this forum and receiving another notice demanding the increased charge of £100 within 14 days.

Coupon-mad

PE seem to have had another problem with their post recently. You are not the only one never to have received the initial NTK this Autumn, and only getting a reminder later on.

I think you should get yourself back to the Store (even though you have no receipts) and speak to the Store Manager about getting this cancelled. Be assertive and go in dressed smartly (suited & booted more than you normally would for shopping as it really WORKS when you complain). Take with you the offending letter and other Range receipts or bank statements which would show you to be a regular customer (even borrow a family member's receipt or backdated Bank Statement from the Summer/Autumn...doesn't have to be from that day, it's just to show you & family are regular Range customers who are horrified at this harassment). Even if the Store Manager won't act to cancel the charge, tell him/her that you NEVER got the first notice so this is wholly unfair and you at least require them to write an email to point out to PE that you are a genuine customer and that you never received anything except the reminder, so can they at least consider your appeal and send you a POPLA code if rejected.

dp7_2

I think you're right. I've already penned a letter of complaint to the range so I think I'll hand deliver it to the store manager and make my point verbally at the same time.

dp7_2

Current update is that I visited The Range and explained the situation in an honest and polite yet assertive manner - I spoke with the person responsible for collating the PE information who said they have the power to have the charge quashed. They took details of the charge and said they would email PE and request that the charge be revoked as they recognised that I was a regular customer and genuine customer on the day. I was told it normally takes 2 weeks for the confirmation to be sent out. Its been 11 days so far and still waiting. Meanwhile I have received the LBCCC letter from PE but also another letter saying that proceedings will be put on hold for 14 days to allow me to provide evidence of the genuine store visit (ie. receipt etc.). Hopefully the store confirmation will sort this out. I am heading back to the store tomorrow to request a copy of the email they sent to PE just in case!

Coupon-mad

And make sure you reply to PE as well, even if the Range say they will. Never rely on a third party who say they are sorting such a thing out, always cover yourself. If you look at the thread by lainieee re the Range Southampton, she relied on the Range to cancel her papers (which were court papers from PE). They didn't - and she got a default judgment against her which she has had to waste time getting set aside. She's planning a counter claim though in 2014 as she has grounds for damages!

Folkiedave

Assuming it is cancelled - PE's next letter will be a claim for £50.00 because they started the court claim.

The answer to this is that it was cancelled because you had proof were a regular customer. This seemed to be a "secret" term and condition of which you were unaware.

You could also refer them to Arkell v Pressdram.

android26

dp7 wrote: »

...but also another letter saying that proceedings will be put on hold for 14 days to allow me to provide evidence of the genuine store visit (ie. receipt etc.). Hopefully the store confirmation will sort this out.

I'm hoping this is not the ultimate result of the Range intervention, unless you've managed to find a receipt for that day, but rather from your appeal to PE. The word of the store that you are a genuine customer should be taken at face value by the parasitic scamers. :undecided

dp7_2

I have now replied to the LBCCC stating that they should already have received a request from the store to revoke the charge and should they wish to ignore this then should forward a fully compliant LBCCC as the one received was not (it was as per the example you provide). I rejected their statement that POPLA can no longer be used at this stage and stated that if they wish to ignore the stores request then POPLA verification code should be forwarded to me.

I have visited the store again who claim that the request to revoke the charge was sent although they couldn't provide a copy as the email contained other peoples details also. They agreed to send another in reply to latest letter (which stated the 14 day hold on the charge so I could send evidence) of which they took a copy and agreed to copy me in on the email - I wait with bated breath.

I also intend to reply to the latest letter once I receive the email which I will attach. I will be back in store tomorrow if it has not arrived.

dp7_2

I have now received written confirmation from Parking Eye that the charge has been cancelled.

Contrary to some other thread's I have read I found the store to be very helpful, limited as they are. It seems as though it was my discussions with the store's staff and managers that have provoked the charge to be dropped and would urge anyone in a similar position to really keep on at the store to help you out. Be polite but assertive.

In this instance it seems The Range are not the landowner and they have their own grievances at having to deal with PE and the very regular irate customer!!

Thank you to everyone who has offered words of advice on this thread - it is very much appreciated. Keep up the good work!!:T

Umkomaas

dp7 wrote: »

I have now received written confirmation from Parking Eye that the charge has been cancelled.

Contrary to some other thread's I have read I found the store to be very helpful, limited as they are. It seems as though it was my discussions with the store's staff and managers that have provoked the charge to be dropped and would urge anyone in a similar position to really keep on at the store to help you out. Be polite but assertive.

In this instance it seems The Range are not the landowner and they have their own grievances at having to deal with PE and the very regular irate customer!!

Thank you to everyone who has offered words of advice on this thread - it is very much appreciated. Keep up the good work!!:T

Very much part of the strategy to show retailers who employ such parking strategies that they are upsetting genuine customers and causing their own staff grief and unnecessary work.

Ultimately they must come to the conclusion that risking customer goodwill is much more serious a problem than anything caused by 'rogue parkers' - especially in mammoth car parks, on which the likes of which outfits such as The Range are often sited.