mytyres.co.uk won't take my money!

Ultrasonic

Don't suppose anyone cares (!) but I managed to get order no. 2 cancelled by sending an e-mail yesterday. Third attempt at order using Paypal and NOT via TopCashback was then successful .

The order had better now turn up and be OK!

nobbysn*ts

gilbert_and_sullivan wrote: »

Been buying from Mytyres for many years, some of the best customer service i've ever had, OK not quite as good as Toyota but few companies are.

Could be that with cashback cards there simply isn't any profit worth having in the deal for them so they cancel the order, can't blame them.

I suppose they have a few things in common. Mytyres cheap ditchfinders don't stop, neither do Toyotas without a forced recall. At least the cheap and cheerful tyres hold air, unlike the cheap and cheerful airbags Toyota have been caught using. As to cancelling the order if they feel like it is fair enough, and make money from the punter or just dump them, it seems common to Toyota too. Still, if being bent over by the seller is your idea of good service, fair enough. Buyer beware!

gilbert_and_sullivan

Ultrasonic wrote: »

Don't suppose anyone cares (!) but I managed to get order no. 2 cancelled by sending an e-mail yesterday. Third attempt at order using Paypal and NOT via TopCashback was then successful .

The order had better now turn up and be OK!

Good news that, last set i bought arrived in 2 or maybe 3 days.

Ultrasonic

nobbysn*ts wrote: »

I suppose they have a few things in common. Mytyres cheap ditchfinders don't stop, neither do Toyotas without a forced recall. At least the cheap and cheerful tyres hold air, unlike the cheap and cheerful airbags Toyota have been caught using. As to cancelling the order if they feel like it is fair enough, and make money from the punter or just dump them, it seems common to Toyota too. Still, if being bent over by the seller is your idea of good service, fair enough. Buyer beware!

I'm rather confused by this comment. mytyres sell a wide range of tyres, and the ones I've ordered are certainly not 'cheap ditchfinders'! I would definitely have ordered elsewhere if there was another option that came close on price, but I couldn't find one. What I've ordered are four 195/65 R15 91H Continental WinterContact TS850 tyres fitted and balanced on new steel wheels for £109.30 each (including delivery). If you're bored see if you can do better for the same tyres...

eddddy

Ultrasonic wrote: »

Thinking about it, if this were the case, why would they request the payment from my credit card, only to then fefund it?

Only just seen your question...

It would probably be too slow to do this in real-time. e.g. you might hit the 'pay now' button and wait 2 minutes while the system did all the fraud checks.

Fraud checking is often done by a 3rd party. i.e. all the order details are batched up (maybe once an hour or maybe once a day), and passed across to a fraud checking service.

Ultrasonic

eddddy wrote: »

It would probably be too slow to do this in real-time. e.g. you might hit the 'pay now' button and wait 2 minutes while the system did all the fraud checks.

Fraud checking is often done by a 3rd party. i.e. all the order details are batched up (maybe once an hour or maybe once a day), and passed across to a fraud checking service.

Thanks for the reply but I'm still not sure I understand. I can see why any fraud check wouldn't happen immediately the order was placed, but why to carry out the check would they need to request the money from my CC company, have the payment authorised and sent to them, only to then immediately reject it? The payment request and rejection occurred immediately one after the other, both a about an hour after the order was placed.

I'm not going to pursue this to try to find out, but for now I am assuming that the issue was with the use of TopCashback.

(Order now dispatched, although estimated delivery date not till 2 December. But I can track it online, which I like.)

dieseltaylor

Well I have had a very frustrating 30minutes plus with Mytyre.

Having worked my way through to order my winter tyres from them [ I bought my first lot through them 3 years ago] and then when I came to select the garage to fit them it simply would not provide any names.

So I phed up and in a long laboured conversation eventually got my order accepted. More complicated than normal perhaps I have 235mm front and 255/265 rears.

When it came to the fitting garage the few closest to me [1.1m being the nearest ] no longer existed in their system and I would have to travel a few more miles.

AND THEN having made the secure on-line paymentI got two emails for the two sets of tyres asking for direct payment to Commerzbank as my card payment had not worked. As someone elesehwere has pointed out paying them directly to Bank saves them around £10 and any chargeback. There is also the possibility that they in fact do not have my Falkens in stock. in any event it sucks.

dieseltaylor

"We must inform you that, with regards to your order under Order Number RD xxxxxxxxx placed on 19.09.2014 xxx, we can only process your order upon receipt of advance payment.

Please transfer the outstanding sum of 260.92 GBP , taking care to mention your Order Number xxxxxxxx, into the following account."

What really annoys me is that it was bought on a debit card which is like 40p cost to them without chargeback.