Retailer charged me for a service without telling me

whatmichaelsays

NewFolder wrote: »

I suppose so.

I thought that legally the retailer was responsible for informing the customer how much things will cost, and not up to the customer to ask, is this correct or am I mistaken there?

When was the last time that your local bar rung up your drinks order and told you the cost before he started pulling them?

bazster

whatmichaelsays wrote: »

When was the last time that your local bar rung up your drinks order and told you the cost before he started pulling them?

By law your local bar must have a price list on display.

halibut2209

And if that list says £3 for a pint, I'd be aggrieved if I was then charged £3.20 with the extra being for glass hire

earthstorm

bazster wrote: »

By law your local bar must have a price list on display.

yes, that's all it says, so a lot of bars just have an A4 sheet with prices on and stuck behind the bar, so you cant really read it, but this complies as they are displaying prices.

Zandoni

I think it's very naughty to charge for this simple service when buying an expensive mobile phone.


Give their Head Office a call and see what they say.

earthstorm

Zandoni wrote: »

I think it's very naughty to charge for this simple service when buying an expensive mobile phone.

Hows that then.. Its a service that is chargeable.

you dont expect to purchase an addon for your phone and get it free because you are paying a large monthly fee.

you would not expect to purchase a £10,000 vehicle and then say to the garage can you fit a towbar and not expect to pay for it brcause you have spent £10,000 on the vehicle.

Zandoni

earthstorm wrote: »

Hows that then.. Its a service that is chargeable.

you dont expect to purchase an addon for your phone and get it free because you are paying a large monthly fee.

you would not expect to purchase a £10,000 vehicle and then say to the garage can you fit a towbar and not expect to pay for it brcause you have spent £10,000 on the vehicle.

A tow bar would cost a dealer money. I'd say a simple snip of a SIM card should be all a part of the service, just like the heat and lighting the shop supply. Or do you think that customers should pay separately for all the shops services?

Mulder00

I bought a phone from Phones4u and didnt realise that my old sim wont fit. Walked into a Three store and asked them if they could "shrink" my SIM (at the time I assumed they actually just give me a new one). Took two seconds and when I asked how much it was, they looked at me puzzled for even thinking it would cost money.

Usually I would argue that you are paying for time and tools etc but in this case it's a tool they need regardless and it literally took 2 seconds to do.

mountainofdebt

wealdroam wrote: »

I think that would be a reasonable assumption though... .

Ah but assumptions are the mother of all muck ups

earthstorm

Zandoni wrote: »

A tow bar would cost a dealer money. I'd say a simple snip of a SIM card should be all a part of the service, just like the heat and lighting the shop supply. Or do you think that customers should pay separately for all the shops services?

but what you are asking is not part of the service it is an additional service you are asking them to do.. So they can charge for this extra service. you are not asking them to heat or light the store.