Madasafish - Any experiences?

dave49

Thank goodness I left them - UK online are cheaper, better service, local rate support no. and unlimited. I cannot understand why Martin recommends this lot.

nickyboy_4

Still no reply to my emails. Might just cancel and go to court over it if needs be, as im not paying for c*** service like this.
I'll keep emailing and see what happens but not holding out much hope.
Just cant understand why they seem to have supposedly good customer service as i've found it nonexistent.
Maybe one of their reps on here could enlighten me as to what is going on there.

Madasafish_Customer_Care

Hi Nickyboy,

I have received your message and have PM'd you back. I fully offer my assistance in this matter and I look forward to receiving further details from yourself.

Kind regards,
Samara
Madasafish Customer Care

nickyboy_4

Well fingers crossed, as just had a phone call from technical support and they are increasing my speed to 2mb.
I'll keep an open mind about maaf and see if this is a new start for their c.s.

gingerdad

I've been with madasafish (well freenetname) samethign for 6 months and they have been very good, very happy, we only get a 1mb connection due to location ,but it's a lot faster than wanadoo were, and my only call to customer service was answered straight away. though i set up my own domain a few years ago so do switch every 12 months or so.

zorber

dave49 wrote:

Thank goodness I left them - UK online are cheaper, better service, local rate support no. and unlimited. I cannot understand why Martin recommends this lot.

Well for the two mg service i am getting from madasafish for an average if 13.99 a month compairs to 14.99 from uk online. Though my usage is capped a 5 gb compair with unlimited from uk online, but this is only good if you exceed the 5mg. (so depends on your personal usage)
Bonus from madasafish broadband router for free now sold on emay for £45.

Martin is right to recommend it, i have had no problems, but it all depends on your actual usage level but i made madasafish cheaper for me.

The_Bloodster

I signed up on 8th March and am happy with the service so far. I was given a start date of the 16th but was actually turned on a day early. My speed seems fast but don't know where to find out the exact figures on my PC. When I set up I got straight through to CS at about 9pm and the guy on the other end was helpful and talked me through it - happy so far

With regard to speed when I look at my speed on my network connections it says 12.0mbps

wonderfullife_2

The_Bloodster wrote:

My speed seems fast but don't know where to find out the exact figures on my PC.

Hi
Go here, look down the column on the left, Speed Test, you might have to download the Java applet, if you haven't got it installed.
http://www.adslguide.org.uk/

Hope this helps

nickyboy_4

nickyboy wrote:

Well fingers crossed, as just had a phone call from technical support and they are increasing my speed to 2mb.
I'll keep an open mind about maaf and see if this is a new start for their c.s.

I've got to say that since my earlier problems with maaf, which was due to my emails being placed in their 'spam' folder, the improvement has been dramatic.
My speed is upto 2mb and works well, i've been contacted to see if the upgrade in speed works ok, and my last email was responded to in 24 hours.
Now i agree with others that their c.s. is upto scratch. Very pleased.