Mobile Phone Contract - Price Rise Refunds

Pilotmic

gjchester wrote: »

Its not a fixed term contract its just a contract with a minimum term. Fixed term contacts would expire and close after the set time.

If you sign you for say 24 months the contract does not cease at the end of month 24, it becomes a rolling 30 day contract.




You have always been able to leave a mobile contact at any point, the question is what fee would be due to you not meeting the minimum term commitment you agreed to.

Ah that is a shame. Oh well, let's hope cisas rule in our favour then.

Mikmonken

My point is that when you buy a contract that is called a £41 contract, which is pretty specific, you don't expect to pay £42 £3 or £41.37 for it. You expect to pay £41. Therefore the name of the contract is misleading, as it's no longer £41 regardless of the length.

RandomCurve

Irreverent wrote: »

I've sent my stuff off to CISAS two or three days ago and am now waiting for a response. No doubt I'm going to end up with a legal-heavy copy/paste job of the defence received by delboy9 above.


I'm slightly astounded that there's no consumer body that's willing to take these cases on in the defence of the affected customer, by which I mean proactively challenge price rises so that the telcos think twice about making them. Is Ofcom meant to be doing this or is it not in their remit? Or do we have a case of a cosy-cosy relationship where senior Ofcom staff see their career progression as moving to a major Telco (as we see between HMRC and large accountancy firms), and as such don't want to rock the boat?


How on earth is your normal 'man/woman on the street' expected to spend the time and energy to research legal argument in order to protect themselves against this sort of thing? Even with the help of the people on this thread, it's only my anger that's caused me to spend the time necessary to take it to CISAS. I've probably spent 3 or 4 hours in total on it; time I'd have rather been doing other things and anger I could have done without feeling.


Unbelievable what companies get away with, even with so called consumer protection bodies watching over them!

Ofcom are on the side of the Phone companies, and "Which" have lost the plot thinking that emailing Mr Swantee and asking him not to raise prices will make one jot of difference - might as well write to the Lions and ask then not to eat the Zebras!


I have set up anew campaign group with some others on the Forum please take a look and send the template email to Ofcom (when it is posted).
http://www.fightmobileincreases.com/

RandomCurve

delboy9 wrote: »

[FONT=&quot]FROM CISAS TODAY:
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]PRIVATE AND CONFIDENTIAL
19 May 2014
Dear **********
CISAS
Case No: 21214**** - ****** v T-Mobile (UK) Limited
We acknowledge receipt of comments on the company’s response to the claim from the customer. A copy is provided for the company’s information.
The parties are advised that Miss Justine Mensa-Bonsu has been appointed as adjudicator and that all of the case papers received have been forwarded for consideration.
Upon receipt, the Decision will be sent to both parties (usually within 3 weeks). In the meantime, we may contact you if the adjudicator requires any clarification or further information on the documents submitted.
When the Decision is issued the Customer will be given 6 weeks to advise us whether they accept or reject it.
Yours sincerely
Miss Poppy Baldwin
Case Administrator
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]AND
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Dear Mr **********,[/FONT]

[FONT=&quot]Thank you for your comments on the company’s defence. Please refer to the attached document.[/FONT]

[FONT=&quot]However, the company has filed an amended defence. A copy is attached [/FONT]
[FONT=&quot]for ease of reference. This amended defence has been forwarded to the appointed Adjudicator who has commented as follows:[/FONT]

In the interests of justice I will accept the amended defence. This should be forwarded to the customer and 5 days allowed for comments.

Once all papers have been sent to CISAS I would like a copy of all papers submitted, including the original defence and the claimant’s original comments, a copy of which should be sent to the company for information only.

[FONT=&quot]We look forward to hearing from you by return.[/FONT]

[FONT=&quot]Kind regards,[/FONT]


[FONT=&quot]Jean-Marie Sadio[/FONT]

[FONT=&quot]CISAS [/FONT]

"in the interests of justice" rather "in the interests of EE".


I will supply some further response shortly, but EE have not really added very much more - just repeated a lot of stuff, and have still not addressed the issues raised in the claim!!!

RandomCurve

amf wrote: »

One of my contracts only started in November 2013. Should I be making any capital of the fact that a 2.7% increase in a few months exceeds the annual RPI increase of 2.7%?

Good question. I'm not sure - it may be worth a try, in fact most customers can do a similar thing as last year EE "phased in" the price rise so the argument you have raised could not be raised, so now most customers are seeing a second price rise in under 12 months!!!

jakethepeguk

Brilliant, looks like they are setting theirselves up again for another mighty fall!

RandomCurve

Mikmonken wrote: »

My point is that when you buy a contract that is called a £41 contract, which is pretty specific, you don't expect to pay £42 £3 or £41.37 for it. You expect to pay £41. Therefore the name of the contract is misleading, as it's no longer £41 regardless of the length.

You CAN use that argument, BUT if you win you are only entitled to have the price rise cancelled - not the whole contract. The argument you have raised is one of the arguments why you should be able to reclaim any price rise previously applied to your account (I won twice with this before ).

BananaPilot

Has anyone who has logged a claim with CISAS has a defense from EE yet, mine is due back but I have not heard yet.

Mikmonken

BananaPilot wrote: »

Has anyone who has logged a claim with CISAS has a defense from EE yet, mine is due back but I have not heard yet.

mine was logged on the 6th and the letter i got from CISAS says EE response due on or before the 27th so another week.

glasgowm148

Hi,

My cousin got this letter back in the post (she emailed?) Not sure what's going on - are they just using post now to confuse people?

http://i.imgur.com/xyTkITf.png

What's the response to this? Is there anyway I can skip all this and go to CISAS before they notify me of CISAS?

Ta