Santander in-branch ATM stole my deposit

scratch_eddie

I went to a Santander branch during my lunch break and tried to deposit £130 in tens and twenties.

On my first attempt I didn't have the notes lined up very well and it spat them back out, then proceeded to whir and click for a minute or two before finally returning my card and seemingly cancelling the transaction (though on the screen it didn't really explain if it had been properly cancelled).

I then tried again, making sure the notes were all lined up nicely and there were no creases. In they went; the machine began making noises and it all looked promising, but then it spat out a £20 note and stated on-screen that I'd put £100 in, not the £110 it'd actually eaten.

I managed to get the attention of the "receptionist"/customer service advisor and, after taking my details, she assured me that they'd count the machine's contents in the morning and any discrepancy would show up. However, I don't really trust bankers, so I'm worried they'll just pocket the money and tell me there was nothing amiss with the machine's contents. If that's the case, is there anything I can do or anyone I can contact?

I know it's just a piddly amount of money to most people, but for me every penny counts and I'm loathe to let a bank steal my hard-earned cash! Am hoping it'll all turn out for the best tomorrow morning, but any advice would be much appreciated.

opinions4u

I'm worried they'll just pocket the money and tell me there was nothing amiss with the machine's contents.

Well, it would be worth losing their job for a tenner.

I don't really trust bankers

Why not? Branch staff, from my experience, tend to be "normal" people. What's your problem with them?

McKneff

Do you have any reason to think that someone would actually risk their job ,for the sake of a tenner. Would you?

You are overthinking

Everything will probably sort itself in the morning and you can just move on.

I really don't understand why you are worrying.

You know, you are making such awful accusations against people you are trusting with your money, if its that bad, keep it under your matress and then you will worry about burglars.....

John1993_2

scratch_eddie wrote: »

IHowever, I don't really trust bankers

And we, in return, don't trust people from Sheffield, so I am going to assume that you are trying to scam the bank.

For shame!

Goldiegirl

Nobody has stolen anything - they are going to sort it out tomorrow when they balance the ATM

If you have that level of mistrust, perhaps you need to think about where you keep your money. Perhaps in the tea caddy on the mantelpiece?

[Deleted User]

Hi,

when I use an ATM to make a deposit, I put money/cheque into an envelope with account number written on outside, never any problems.

pmduk

I doubt whether any major bank will argue for long over £10 on one occasion. It'd cost them more to deal with the matter. Were a customer to keep making the same complaint they'd quickly get suspicious

John1993_2

pmduk wrote: »

I doubt whether any major bank will argue for long over £10 on one occasion. It'd cost them more to deal with the matter. Were a customer to keep making the same complaint they'd quickly get suspicious

You forget, though, we bankers are all, the damned lot of us, crooks.

The number of times I've had my watch stolen in the Square Mile, well, you'd not believe it. Our preferred fraud is most definitely skimming tenners from mugs who deposit with us. You know, the sort of people who'll definitely notice, care, and chase it up...

Those kindly looking older women behind the counter? Master criminals. We employ them because they look, act, and seem nice, but don't be fooled.

And now I can't believe I've been goaded into giving it away!

JuicyJesus

John1993 wrote: »

You forget, though, we bankers are all, the damned lot of us, crooks.

WE bankers?!

WE GOT A BANKER! STRING HIM UP! HE CRASHED THE ECONOMY WITH HIS BONUSES THE PIG

(;))

Blackbeard_of_Perranporth

JuicyJesus wrote: »

WE bankers?!

WE GOT A BANKER! STRING HIM UP! HE CRASHED THE ECONOMY WITH HIS BONUSES THE PIG

(;))

Hang on. Is this John about twenty. I reckon he must had played monopoly when he was younger

John1993_2

Blackbeard_of_Perranporth wrote: »

Hang on. Is this John about twenty.

Er, no. Coming up on twenty years of banking would be closer to the mark.