Huzar appeal

batman44

The UK Civil Aviation Authority (CAA) has issued advice to passengers and called on airlines to comply with the law on compensation for disrupted flights, following the Supreme Court’s decision to refuse both Jet2 and Thomson permission to appeal rulings made by the Court of Appeal in June (see notes to editors for details).

Andrew Haines, Chief Executive of the CAA, said:
“We acknowledge airlines’ concerns about the proportionality of the flight delay regulations and recognise that airfares may increase as a result. However, the court’s decisions in these cases bring legal clarity to this issue and we now expect airlines to abide by them when considering claims.”

This is also important information for anyone who has made a claim for flight delay compensation but is waiting for a decision pending the outcome from Supreme Court. Following the decisions in these two cases, airlines should not continue to put claims on hold. Where airlines have already put claims on hold, the CAA expects airlines to revisit them and pay compensation for any eligible claims.

The CAA is not an ombudsman and does not have the power to force airlines to pay individual passengers’ claims. If passengers do experience a long delay or cancellation and wish to claim for compensation, they should contact their airline directly.

http://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&mode=detail&nid=2398

legal_magpie

batman44 wrote: »

The CAA is not an ombudsman and does not have the power to force airlines to pay individual passengers’ claims. If passengers do experience a long delay or cancellation and wish to claim for compensation, they should contact their airline directly.

About time the CAA gave this advice

Vauban

Indeed: you've also seen presumably that the miserable "NEB List of Extraordinary Circumstances", so enthusiastically championed by the CAA and used to deny legitimate claims, has also had a great chunk torn out of it.

Isn't it time for the CAA to apologise for the mistakes it's made?

legal_magpie

Vauban wrote: »

Isn't it time for the CAA to apologise for the mistakes it's made?

About as likely as Sunderland winning the Premier League (or us, I suppose)

NoviceAngel

Vauban wrote: »

Isn't it time for the CAA to apologise for the mistakes it's made?

I'd also like Jet2 to apologise for the disgraceful way that they have behaved, they should now apologise and confirm that they accept the courts decision and that they will finally now pay the claims that are already 'stayed' in the court system and swiftly pay any genuine claims that are brought to there attention.

What would really impress me if they automatically contacted customers that have been delayed over the past six years and voluntarily issue compensation.

NoviceAngel

stevemej

That's not going to happen is it! Going forward I would imagine Jet2 will find some excuses which are considered 'extraordinary circumstances' and just use these more often.

Back to the issue of pounds, shillings and pence - does anybody know how the euro compensation will be converted to sterling.
Also will interest be due?

legal_magpie

NoviceAngel wrote: »

I'd also like Jet2 to apologise for the disgraceful way that they have behaved,

(Falls off chair laughing)

JPears

ha ha, LMFAO. Novice, please take your rose tinted glasses off

NoviceAngel

You're such a bunch of cynics, I have every faith in Jet2, so much so I'm waiting by the front door for Mr/Mrs Postman to deliver my cheque.....:j:D:rotfl:

Well you have to be optimistic!

JPears

I anticipate cobwebs forming before any cheque arrives....