Why can I not get online?

NiftyDigits

sb44 wrote: »

I tried downloading chrome but it said I couldn't download it with my browser.

The laptop has been reset back to factory settings by seller so it only has xp pro serv pack 1.

I have just found an original copy of xp service pack 2 which says it is compatible with xp home editon, professional, pc tablet etc.

Is it just a case of starting the laptop, inserting the disc and letting it do its thing?

Will I need the key from the bottom of the laptop when I install the service pack 2?

Don't you already have the XP SP3 disc for the laptop? I thought we'd already been over this.

danthemoneysavingman

you should be able to upgrade your IE browser from the Microsoft website. better still, it sounds like you need to launch windows update.
I believe for the current setup of your laptop you have to do this through internet explorer, under the tools menu.
Alternatively here is a link for manual download of XP SP3:
http://www.microsoft.com/en-GB/download/details.aspx?id=24

your operating system is so old it will struggle on the net before you take this action to update the OS.

Hope this helps!

sb44

NiftyDigits wrote: »

Don't you already have the XP SP3 disc for the laptop? I thought we'd already been over this.

In the process of doing that .

sb44

Ok, thanks everyone for your help.

I am not very techie and don't want to bu**er up this laptop as I have no confidence regarding doing all of these updates etc.

We have a friend who will be visiting in a few weeks so I am going to get him to look at this thread, now that I have all of this much appreciated advice from you all.

Thanks for the links etc I will get him to use them to download all of the programs etc that I need.

Thanks again from a non tech oldie!