Email for Orange complaints?

easy_tiger

Hi,

Does anyone have an email for orange customer service or the complaints department. I have tried executive.officer@orange.co.uk and customer.services@orange.co.uk but got an automatic response saying they are not manned.

I am currently abroad and can't be bothered to call customer services and explain my enquiry 10 times. I also want to be able to put everything in writing.

Any help greatly appreciated

Sinhanada

easy_tiger wrote: »

Hi,

Does anyone have an email for orange customer service or the complaints department. I have tried executive.officer@orange.co.uk and customer.services@orange.co.uk but got an automatic response saying they are not manned.

I am currently abroad and can't be bothered to call customer services and explain my enquiry 10 times. I also want to be able to put everything in writing.

Any help greatly appreciated

Actually I think you would be best to call them in the first instance

Otherwise use the contact me section on the website

Marcgold

easy_tiger wrote: »

Hi,

Does anyone have an email for orange customer service or the complaints department. I have tried executive.officer@orange.co.uk and customer.services@orange.co.uk but got an automatic response saying they are not manned.

I am currently abroad and can't be bothered to call customer services and explain my enquiry 10 times. I also want to be able to put everything in writing.

Any help greatly appreciated

There are two i use one is executive.office@orange.co.uk
The other is the chairman and this is dealt with by the executive office it is olaf.swantee@ee.co.uk good luck

Bingolingo

Try customer.relations@orange.co.uk

It's listed as the contact from the code of practice for the EE group at http://explore.ee.co.uk/regulatory

However, that's no guarantee they'll answer. IMO Orange are not good at resolving complaints unless they are backed into a corner i.e the complaint will go to the ombudsman.

mobilejunkie

Maybe you haven't needed to call their "customer services" After about 7 or 8 time I gave up and made a written complaint as per their procedures. When that too was ignored I went to CISAS and Orange immediately met my claim in full.

I've just discovered I have another problem from an old contract with them; I have called ONCE; if that fails to achieve anything as I expect I will waste no time in making a formal written complaint and then going to CISAS. Again, I have a clear case and it is down to Orange's mistake and complete lack of customer service nowadays.

Emails are a waste of time too - as the OP has already discovered (been there/tried that with exactly the same result).

easy_tiger

McKneff... I presume you haven't had to deal with Orange CS. I am currently abroad and I was on the phone go them literally until about 15minutes before I was boarding. The line conveniently cut off and I just didn't have the time to call again, get through to a new advisor, explain the enquiry, then most probably be put through to a team leader, explain my problem again etc etc... And it still not be resolved.

I am currently on holiday and I literally can not be bothered to phone their useless customer service and explain myself to various people. If you were in mauritius in my position and could be bothered to call CS and explain your problem at least three times then good luck to you.

Everyone else... Thanks for your replies and suggestions. I have tried calling them. The complaint is quite a long story, with various CS advisors telling me different things. This is why I would like to put it writing clearly.

Kayak10

easy_tiger wrote: »

McKneff... I presume you haven't had to deal with Orange CS. I am currently abroad and I was on the phone go them literally until about 15minutes before I was boarding. The line conveniently cut off and I just didn't have the time to call again, get through to a new advisor, explain the enquiry, then most probably be put through to a team leader, explain my problem again etc etc... And it still not be resolved.

I am currently on holiday and I literally can not be bothered to phone their useless customer service and explain myself to various people. If you were in mauritius in my position and could be bothered to call CS and explain your problem at least three times then good luck to you.

Everyone else... Thanks for your replies and suggestions. I have tried calling them. The complaint is quite a long story, with various CS advisors telling me different things. This is why I would like to put it writing clearly.

Hi tiger hope my answer helped
It's a shame McNeff thought you needed an English lesson

ERICS_MUM

I also have a problem with Orange which means I can't use my phone while I'm here in Florida on holiday. Having spent 4 hours on the phone with their various "customer service" people before I left home, all of whom assured me the problem was resolved, I just cannot face doing the same from here, cannot imagine what the phone bill would look like (obviously would have to use hotel phone not my mobile hee-hee !.)

Kayak10

ERICS_MUM wrote: »

I also have a problem with Orange which means I can't use my phone while I'm here in Florida on holiday. Having spent 4 hours on the phone with their various "customer service" people before I left home, all of whom assured me the problem was resolved, I just cannot face doing the same from here, cannot imagine what the phone bill would look like (obviously would have to use hotel phone not my mobile hee-hee !.)

Hi Eric's mum
Try olafs email address from my thread above if you can access the Internet or emails
Good luck

easy_tiger

ERICS_MUM wrote: »

I also have a problem with Orange which means I can't use my phone while I'm here in Florida on holiday. Having spent 4 hours on the phone with their various "customer service" people before I left home, all of whom assured me the problem was resolved, I just cannot face doing the same from here, cannot imagine what the phone bill would look like (obviously would have to use hotel phone not my mobile hee-hee !.)

Frustrating isn't it!! It is free to call 150 from your handset even when abroad. But why would you want to call them and deal with incompetent customer service advisors while on holiday. I hope you get it sorted.

Kayak, thanks. I have emailed all if the above including Olaf. Fingers crossed!

ERICS_MUM

easy_tiger wrote: »

Frustrating isn't it!! It is free to call 150 from your handset even when abroad. But why would you want to call them and deal with incompetent customer service advisors while on holiday. I hope you get it sorted.

Kayak, thanks. I have emailed all if the above including Olaf. Fingers crossed!

Thanks, it's frustrating more than anything, I'm not very tolerant of numpties who don't care about doing their jobs properly. :rotfl:

thing is, I have no phone service on my handset, despite having a new contract on a new number and PAYG credit on my old number - 2 numbers, 2 phones, 2 sims but cannot use either of them.