Laptop password Help

ps2659

I have been using my laptop this morning without any problems, I have tried to use it early evening and I cannot as it is asking for my password when I tap my password in it says - user profile service service failed the logon, user profile cannot be loaded, then it will give me a password hint to which I know the answer its the password I have always used, no one else has had use of the laptop it is not possible anyone could have changed the password.
Please hope someone can help.

Wi88le

Caps lock on or off?

closed

reboot

backup http://www.macrium.com/reflectfree.aspx

ps2659

Wi88le wrote: »

Caps lock on or off?

Tried both no luck.

ps2659

closed wrote: »

reboot

backup http://www.macrium.com/reflectfree.aspx

I am unable to get online with the laptop so unable to back up or reboot running windows 7.
Thanks for any help

closed

reboot means shutdown and restart

if that doesn't cure it, post more details of model, windows discs/backup devices available.

the backup suggestion is there for the future.

ps2659

closed wrote: »

reboot means shutdown and restart

Sorry I have tried that when it restarts it asks for the password again and the failed logon comes back again.

ps2659

closed wrote: »

reboot means shutdown and restart

if that doesn't cure it, post more details of model, windows discs/backup devices available.

the backup suggestion is there for the future.

The model is FUJITSU lifebook A series windows 7, I have used the laptop from new never had a problem but when I first turn on it aks for password before I can get in to anything and just says user profile cannot be loaded.

closed

Does F8 (safe mode/last known config etc) work at boot

any windows discs?

any data that needs backing up, any backups?

ps2659

closed wrote: »

Does F8 (safe mode/last known config etc) work at boot

any windows discs?

any data that needs backing up, any backups?

Hi Closed and thanks for your help I am a novice when things go wrong, I have tried F2 earlier and F12 but each time it says starting windows and then asks for the password it just does not seem to recognise the one we have used since new, I do have things on the laptop but mainly use for browsing nothing important so not to worried about the backup, no windows discs for the laptop as this came with the laptop to be downloaded but never did.
Thanks again for your input

desdemona01

This happened with my laptop. When I took it back to the vendor they said they'd been having a lot of people coming in with this problem. They weren't sure if it was something to do with a Windows update or a virus. They fixed it for a fee and advised me to get some better anti viral software installed. I haven't had a problem since then.