Privacy Support Ltd

Paul_Varjak

My aunt, who is registered with TPS, received a cold call from these scammers a few days ago. They sold her a Telephone call-blocking device for £79. She paid by debit card.

They claimed they were associated with BT Connect and gave a company number of: 07110046 and their phone number: 01243 788279.

There have been some complaints about this company and some very strange responses to those complaints here...

http://www.phonespamfilter.co.uk/search.php/01243788279

http://www.phonespamfilter.co.uk/search.php/01243788279?skip=1


The managing director of the company is Danny Keet and his former company GOT U COVERED targeted elderly people registered with TPS before...

http://blogs.mirror.co.uk/investigations/2009/09/got-u-covered-targets-sky-subs.html

http://blogs.mirror.co.uk/investigations/2010/07/vulnerable-pensioner-targeted.html

http://www.theguardian.com/money/2009/mar/01/unwanted-insurance-policy

http://www.theguardian.com/money/2009/sep/20/sky-insurance-tps


On its website, https://www.privacysupport.co.uk, the company claims to be registered under the Data Protection Act. It is not!

When I challenged them as to why they are calling TPS-registered numbers, they said that the TPS list is of no use because it does not apply to overseas call centres! The logic of that statement was lost on me as they acknowledged they call from UK-based call centres!

Paul_Varjak

(text removed by MSE Forum Team)

And here he is on Youtube...

https://www.youtube.com/watch?v=vjQ3nFAVlU0

Note the only comment on the Youtube video, which reads...

"nice to put a name to the con! this got u covered !!!!!!!! is a con - do not answer calls from 08448002791 or respond to there letters. they 'phish' for card details then rob u blind!!!"

CKhalvashi

Report to Action Fraud and OFT.

It may be worth pestering the bank if the product doesn't work/doesn't arrive, of which one of the above seems likely from the reviews.

CK

imoneyop

Since she bought over the phone, DSR will apply - so she has until 7 days from receipt of the device (if it turns up) to notify them that she doesn't want it.

CKhalvashi

imoneyop wrote: »

Since she bought over the phone, DSR will apply - so she has 7 days from receipt of the device (if it turns up) to notify them that she doesn't want it.

That is a very valid point, and one I'd forgotten about when writing original post. Thanks imoneyop.

CK

bod1467

Can't she cancel BEFORE it arrives too? (DSRs let you cancel at any time from placement of order up to 7 working days after delivery - assuming cancellation rights were advised; if not then it is up to 3 months and 7 working days).

Retailer must refund all monies paid (including delivery charge) within 30 days of cancellation. (Cancel by email if possible, otherwise by letter - need an audit trail/durable means. Phone cancellation may be OK, but provides no proof). Consumer may have to pay for return of goods, hence why she should cancel NOW, before it arrives so she doesn't get lumbered with this cost.

imoneyop

bod1467 wrote: »

Can't she cancel BEFORE it arrives too?

Yes - my post probably wasn't as clear as it should have been.

The only problem that I can see though is that she might not be able to quote an order number (I assume they didn't give her one), so she is relying on them finding the order from her details (which I am sure they will use as an excuse to try and make it difficult for her to cancel) - so she might be better waiting so that they have no excuses.

But if she did send a letter before it arrives giving all of her details then a copy and proof of postage should be enough to persuade her bank to do a chargeback, if they mess her around.

Paul_Varjak

Sorry, I should have made it clear that the order was successfully cancelled.

But these fraudsters still called her back trying to persuade her to pay by cheque. They also asked my aunt if her relatives had persuaded her not to cancel the purchase, to which she replied 'yes'.

So, please be warned about these scammers.

Paul_Varjak

I have just contacted the Financial Conduct Authority (previously known as the FSA)

They inform me that Danny Keet's former company GOT U COVERED LTD should have been registered with the FSA as it was selling Sky Insurance. GOT U COVERED LTD was never registered with the FSA.

The FCA also tell me that the database of Sky customers was stolen some years ago, and that several companies started up business - contacting Sky customers offering insurance.

GOT U COVERED is now dissolved but its customers were taken over over by another company called SHORE BROKERS LTD. Danny Keet is also a director of SHORE BROKERS LTD.

imoneyop

Paul_Varjak wrote: »

Danny Keet is also a director of SHORE BROKERS LTD.

Along with One4All Building Services Ltd and Home Computer Support Ltd.

There is also another similarly named company Shore Financial Services Ltd operating from the same address that he is not a director of, which is likely connected.

Paul_Varjak

imoneyop wrote: »

Along with One4All Building Services Ltd and Home Computer Support Ltd.

Yes I am aware of those companies too

imoneyop wrote: »

There is also another similarly named company Shore Financial Services Ltd operating from the same address that he is not a director of, which is likely connected.

Shore Brokers Ltd is an agent for Shore Financial Services Ltd - in my complaint to the FCA I made this clear.