Plusnet locking me out

moneyistooshorttomention

Thanks:T.

That would explain the username/password confusion.

I thought I was having to put in the username and password PlusNet gave me (ie [EMAIL="Myself@gmail.com"]Myself@gmail.com[/EMAIL] as username and the password being the one I personally had chosen). No wonder I was having problems.

I was set up by a computer firm guy and so am assuming that your first stage was done in the way you say and he hasn't made any mistakes in setting it up.

That being the case, then it must be the case I guess that somehow or other the p.c. has managed to connect to the number you said (ie 192. etc). Goodness knows how it managed to do something that I didn't deliberately tell it to do (wouldn't have known how to...).

Guess some glitch must have happened somehow that isn't either my computer firm guy's fault or mine and that I probably need to do the thing mentioned about re-setting the home page then. I presume that is simple enough that even I can manage to do it.

So, post no. 8 by Closed must be what is needed. Goodness only knows how that came to be, but it must be the appropriate actions to get my computer back to what it was before I moved and with my previous provider.

Thanks again.

macman

As above. It's the router interface screen-it means that you are connected only to the LAN on the router, not to the WAN beyond it, i.e. to the internet.
You weren't 'locked out' of your computer, you could still do anything you wanted to on it except access the internet via your home page.
You use that interface to set up your internet connection and your wireless connection etc. Quite how you set it as your browser home page escapes me.

moneyistooshorttomention

macman wrote: »

As above. It's the router interface screen-it means that you are connected only to the LAN on the router, not to the WAN beyond it, i.e. to the internet.
You weren't 'locked out' of your computer, you could still do anything you wanted to on it except access the internet via your home page.
You use that interface to set up your internet connection and your wireless connection etc. Quite how you set it as your browser home page escapes me.

It "escapes me" as well...as I wasn't the one that did that. I paid a guy from a computer firm to set my internet back up for me again when I moved, because my knowledge of how to use computers is so "basic" and certainly doesn't include setting them up in the first place.

Once a computer is all set-up for me, then I can view any webpages I want and log into my googlemail email account and that's about as far as it goes...:o

What I require a computer for is only accessing the Internet. I wouldn't have the foggiest as to how to do anything else on it and don't particularly want to. I just want to view websites and do my email and that's that as far as I'm concerned.

NB; I don't have a wireless connection. I have a standard desktop computer and its all cabled-up (not wireless connection, as I don't want wireless).

So I am intelligent, but I have the nous of a mouse when it comes to anything "technical" (as I simply don't understand matters "technical"). You've either got a brain that works that way or you haven't (and I haven't....).

JJ_Egan

What has happened is log in to Plus Net router web interface .
Then in Browser settings set that current page as home page .

Wonder if the tech guy just set that as home page for ease of setting up and forgot to change it back .

moneyistooshorttomention

JJ_Egan wrote: »

What has happened is log in to Plus Net router web interface .
Then in Browser settings set that current page as home page .

Wonder if the tech guy just set that as home page for ease of setting up and forgot to change it back .

:eek: You mean this is where I go and "tear my hair out". Paid for service...but didn't quite get it....:cool:

AGH! AGH! AGH! Not a very happy bunny here...

Heaving heavy sighs right now as to just how I get the message over that I do have a decent level brain...but it simply WILL NOT work on anything of that description...and hence why I pay good money to people who "know what they are doing" re that...or I thought so anyway...

How do I manage to phrase "I am intelligent...but re computers for instance I count as thick as two short planks"??

steady__eddie

I also suffer from the same symptoms as the O/P. Sometimes the Gateway screen appears when I switch the router on, (yes I know that they say the router should not be switched off but I'm away for days at a time so switch everything off except the fridge/freezer) and at other times it appears when I click on a link. Pressing the back button gets rid of it and allows me to navigate somewhere else successfully. If it stays on continuously, I have to switch the router off and back on again after about a minute.

JJ_Egan

Gateway screen may appear as you say but that is usually a network problem not connecting and screen is looking for user input or setup .

moneyistooshorttomention

steady__eddie wrote: »

I also suffer from the same symptoms as the O/P. Sometimes the Gateway screen appears when I switch the router on, (yes I know that they say the router should not be switched off but I'm away for days at a time so switch everything off except the fridge/freezer) and at other times it appears when I click on a link. Pressing the back button gets rid of it and allows me to navigate somewhere else successfully. If it stays on continuously, I have to switch the router off and back on again after about a minute.

Ahem...now can you take me through this slowly and stage by stage:

1. "Pressing the back button" - do you mean pressing the "backspace" key on the keyboard?

2. "Switch the router off and back on again" - do you mean pressing a button on the router (ie white box at the back of my desk)? Errrm....I cant see any "buttons" on that white box to push...:o

3. I am guessing that by "router switched off" what you mean (translated into my terms) is I've switched the computer off at the electric switch in the wall same as normal and that wasn't a wise idea (ie because the computer firm guy hadn't quite got things set up properly in the first place)? Is that the case? Well...I WILL be switching off at the electric socket in the wall as per normal...and that seems to boil down to "call back computer guy and try and find tactful way of saying You Berk to him".

moneyistooshorttomention

JJ_Egan wrote: »

Gateway screen may appear as you say but that is usually a network problem not connecting and screen is looking for user input or setup .

Errr...so what do I do to give it "user input" or "setup" please?:o

Has feeling that what I need to do is to follow those step-by-step instructions given earlier in thread to re-set the Home Page that (as far as I was concerned) had all been put to my "normal" setting when I paid that computer firm guy to connect it all back up again....

Am tearing hair out again..and wondering whether I "got what I paid for" there...

steady__eddie

"Ahem...now can you take me through this slowly and stage by stage:

1. "Pressing the back button" - do you mean pressing the "backspace" key on the keyboard?"

I meant the back button on the browser, I use I.E. so it's the blue round circle with a white arrow pointing to the left in the top L.H. corner.


" "Switch the router off and back on again" - do you mean pressing a button on the router (ie white box at the back of my desk)? Errrm....I cant see any "buttons" on that white box to push...:o "

I meant switching it off at the mains plug and then back on again.

I was going to go the rigmarole of setting the router up again as described by Deneb but I can't remember my username and password. I wrote them down on the box that the router came in but, you've guessed it...... I can't find the extremely safe place where I put it.