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Whooga Ugg boots warning! Do not buy!

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Whooga Ugg boots warning! Do not buy!

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
27 replies 25.1K views
MissKeithMissKeith Forumite
751 posts
edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
I'm posting here to warn off anyone who considers ordering from Whooga. I've had a pair of Ugg Australia boots for seven years and although I'm not a fan of the way they look, I love how comfortable sheepskin boots are and decided to buy another pair when my old faithfuls gave up the ghost.

I had read good things about Whooga boots so I decided to place an order on the 14th September. Their website said to leave 3 working days for delivery, when this time had passed I checked their website and my order had stopped tracking. After reading more of their website, it advised in some cases it could take up to ten working days. After twelve working days, my order was still stuck at the processing stage so I emailed to find out what had happened. No reply.

I then checked their Facebook only to find someone with a similar complaint. They were advised that they were out of stock aand their order was placed on backorder. I queried this on Facebook and was told my order was also on backorder and the ETA was the 21st October! I asked why their website was still allowing customers to order boots if they were out of stock and my comment, including the previous complaint were deleted.

They then emailed me asking if I would like an exchange and I asked for a different colour. These boots were promptly sent out and despite me measuring my feet as detailed on the website they were far too small. I emailed requesting an exchange (HUGE mistake) and they sent me a new tracking number and a returns address. I sent the boots back at my own cost and they were signed for the next day.

I checked my order over the next week and the exchange was not processed. I emailed numerous times and contacted them via Facebook was ignored every time. Other customers were in a similar position to myself, one was waiting since March!

A week and a half later, my exchange order was placed on backorder so I asked for a refund via email. This was ignored.

After a month of poor communication and terrible service I finally started a PayPal claim having no confidence that I would ever receive my boots. They ignored the dispute and I had to escalate to a claim which they also ignored. I eventually received my money back from Pay Pal.

So to any prospective Whooga customers, don't waste your time or your money on this company, they're not worth the small saving you may make.
Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
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Replies

  • They have just replied to my Facebook comment (funny that!) with some absolute guff about having emailed me on the 30th, something about problems with their factory. A complete lie as PayPal had given me my money back by then, I checked my email account including spam filter and deleted folder in case I accidentally deleted it and iI'm sure no email was sent. It also doesn't explain their poor communication and why they were still taking orders when they apparently had no stock.
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • They're not actually blaming a courier, tthey're blaming their factory for a delay on their new soles. They've admitted the service has been dreadful. I just don't understand that if there was a problem with their supplier, why they continued to take orders. God knows why they offered me an exchange when they had no stock and they knew I was dissatisfied in the first place.

    I'd read nothing but good things about Whooga, including about their service so I was so disappointed with the whole experience. I can see now they just delete any complaints or warnings from their Facebook page.

    I'm grateful I got my money back but I would tell anyone not to order from here. I'm still on the hunt for a pair of sheepskin boots without UGG Australia prices.

    EDIT: Also, I do go to Costco fairly often, I'm always on the look out for their own Uggs and have never been lucky. :(
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • roh999roh999 Forumite
    2.3K posts
    Part of the Furniture 1,000 Posts Combo Breaker
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    why are you talking to yourself?
    Im known as the 'Fixer' if you have a problem,come to me and i can fix it for you.
  • PollycatPollycat Forumite
    28.8K posts
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
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    MissKeith wrote: »
    I'm still on the hunt for a pair of sheepskin boots without UGG Australia prices.

    Have you looked at this thread?
    http://forums.moneysavingexpert.com/showthread.php?t=1204017&page=47
    There's lots of retailers mentioned where you can get UGG Australia branded boots at a discount.

    Branch309 & Daniels are 2 of them.

    Or maybe look here:
    http://www.kiwi-sheepskins.com/?gclid=CIm55uOMzboCFZMdtAod3D8A5g

    or here:
    http://www.celticandco.co.uk/?gclid=CODkzKnTyroCFRMctAodwxsAZQ

    I can confirm that service from both companies has been good.
    Amazingly fast delivery from Kiwi (all the way from New Zealand) and good communication and customer service from Celtic, I was wavering about which size to buy and they were very helpful.
  • calicocatcalicocat Forumite
    5.7K posts
    Eighth Anniversary 1,000 Posts Name Dropper Chutzpah Haggler
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    MissKeith wrote: »
    They're not actually blaming a courier, tthey're blaming their factory for a delay on their new soles. They've admitted the service has been dreadful. I just don't understand that if there was a problem with their supplier, why they continued to take orders. God knows why they offered me an exchange when they had no stock and they knew I was dissatisfied in the first place.

    I'd read nothing but good things about Whooga, including about their service so I was so disappointed with the whole experience. I can see now they just delete any complaints or warnings from their Facebook page.

    I'm grateful I got my money back but I would tell anyone not to order from here. I'm still on the hunt for a pair of sheepskin boots without UGG Australia prices.

    EDIT: Also, I do go to Costco fairly often, I'm always on the look out for their own Uggs and have never been lucky. :(


    Depends on how near UGG quality you want, but TKmaxx do Bearpaw sheepskin boots which have been fine for me and last quite well. They don't have the good inner sole of the UGGS, but worth a look at. Depending on the type they are usually between £30 - £40
    Yep...still at it, working out how to retire early.:D....... Going to have to rethink that scenario as have been screwed over by the company. A work in progress.
  • roh999 wrote: »
    why are you talking to yourself?

    I wasn't, another user had been posting and their comments have since been deleted.

    Does anyone know if the Costco Kirkland boots are real sheepskin? For that price I doubt it but I've got to go up today so I might as well check if they're in stock.

    And yes, I've been reading that thread Pollycat, if the Costco boots don't work out I'll look into ordering a pair of kiwi sheepskin boots. Even with a 20% discount I still think UGG Australia is overpriced.
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • WTFHWTFH Forumite
    2.3K posts
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    Are Whooga selling Ugg boots, or is it just ones that look like it, because your title implies that they are selling actual Ugg (a trademarked brand) of boot.

    You might want to edit it.
    1. Have you tried to Google the answer?
    2. If you were in the other person's shoes, how would you react?
    3. Do you want a quick answer or better understanding?
  • hollydayshollydays Forumite
    19.7K posts
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    Yes costco are real sheepskin think I paid £40. Called shearling
  • WTFH wrote: »
    Are Whooga selling Ugg boots, or is it just ones that look like ke it because your title implies that they are selling actual Ugg (a trademarked brand) of boot.

    You might want to edit it.

    'Ugg' is the universal term for that style of boots. UGG Australia is the brand.

    And I've been reading more about the Kirkland boots, I'm definitelyg oing to Costcoe today, I've called them and they say that they have stock but can't tell me if they have my size.
    Have I helped? Feel free to click the 'Thanks' button. I like to feel useful (and smug). ;)
  • earthstormearthstorm PPR
    2.1K posts
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    MissKeith wrote: »
    'Ugg' is the universal term for that style of boots. UGG Australia is the brand.
    Wrong

    UGG is a registered trademark of the California-based company Deckers Outdoor Corporation, in over 130 countries worldwide, including the U.S., the European Union, and China.

    Deckers currently manufactures six brands: UGG, Teva, Sanuk, Tsubo, Ahnu and Mozo.
This discussion has been closed.

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