Faulty RAM in computer system after 14 months

inyouendo

Hi,

I bought a high-end PC from PC-Specialist that had a 4x4GB kit of Kingston RAM installed worth around £160. 14 months after purchase, one of the pieces of RAM failed and I contacted them about replacement, since the Kingston RAM comes with a lifetime warranty.

Now they've said they will send the RAM off for replacement, but I need to send them the whole kit, which will unacceptably leave me without a working PC for quite a while.

My question is, should I reasonably be expected to be without a functioning system for some time, or should they provide me with some sort of replacement RAM to keep me going in the meantime?

I asked them for some temporary RAM to keep me going but they responded with:

"Sadly we can't as we are doing it under the warranty with Kingston sadly, if you wanted to purchase a 4GB chip as a spare this would only be about £20.00."

Thanks in advance,

Mark

wealdroam

Because the replacement is being organised under the manufacturer's warranty, then they are right.

A manufacturer's warranty is in addition to your statutory rights and as such can have terms which may restrict things.

If you have relied on your statutory rights against the seller, then the seller would've needed to provide a remedy 'without causing significant inconvenience'.

We could argue the meaning of that last phrase, but it could be decided that being without a high end pc was not too much of an inconvenience.
Is it a gaming machine?
Hew long is 'some time' or 'quite a while'?

IMHO, you are getting a good resolution.

frugal_mike

One extra thing to note is that had you tried to use the Sale of Goods act the retailer could have asked you to prove that the fault was inherent because it is more than 6 months since you bought it. I imagine that would be hard to do given how complex RAM is.

wealdroam

frugal_mike wrote: »

One extra thing to note is that had you tried to use the Sale of Goods act the retailer could have asked you to prove that the fault was inherent because it is more than 6 months since you bought it. I imagine that would be hard to do given how complex RAM is.

I knew there was something else I needed to write.
Thanks Mike.

earthstorm

inyouendo wrote: »

Now they've said they will send the RAM off for replacement, but I need to send them the whole kit, which will unacceptably leave me without a working PC for quite a while.

Sending the whole unit will give them the chance to test the Motherboard/Ram slots, just incase its not actually the Ram thats faulty, what would happen if they just send you new Ram and you fit this and then that blows due to an issue with the Ram slots/MB, you would be in the same boat as you are now, but on here saying your PC retailer supplied you with faulty replaced Ram

frugal_mike

I think OP is complaining that even though only one stick is broken they want all 4 sticks to be returned (hence the request for spare RAM). I didn't read it as meaning the whole system has to go back.

earthstorm

frugal_mike wrote: »

I think OP is complaining that even though only one stick is broken they want all 4 sticks to be returned (hence the request for spare RAM). I didn't read it as meaning the whole system has to go back.

most likely me mis reading the Ops first post.

does the OP need a 4GB spare while he sends the others away? could a 1GB or 2GB do in the meantime.

he could check out http://www.mrmemory.co.uk/ and see what a spare would cost from them compared to what PC- Specialists want

shaun_from_Africa

Why not forget about PCspecialist and contact Kingston directly?
https://shop.kingston.com/web_rma/default.asp
When you enter Europe as your region, it first comes up with a note saying to do the return via your supplier, but it also states that if they can't assist you, then you should contact Kingston.

Dear Customer,

If you believe you have a faulty product that requires replacement, please contact your point of purchase directly for their assistance in handling the warranty on your product.

If you require technical trouble shooting, please Click Here for assistance.

If you have any RMA related questions or your seller is unable to assist you, you can contact us at: [EMAIL="eureturns@kingston.eu"]eureturns@kingston.eu[/EMAIL]

We kindly ask you not to send any products directly to Kingston Technology until you have received written authorisation from one of our staff members to do so.

Kind Regards
RMA Department
Kingston Technology Europe Co LLP

If you contact them and explain the problem, they may well agree to you sending just the 1 faulty RAM module.

earthstorm

shaun_from_Africa wrote: »

Why not forget about PCspecialist and contact Kingston directly?
https://shop.kingston.com/web_rma/default.asp
When you enter Europe as your region, it first comes up with a note saying to do the return via your supplier, but it also states that if they can't assist you, then you should contact Kingston.



If you contact them and explain the problem, they may well agree to you sending just the 1 faulty RAM module.

but it have been Kingston who has asked PC specialist they want all modules back as if they come as a pack other may also be showing the same issue, so they just replace all 4

shaun_from_Africa

It might well have been Kingston that stated that they wanted all 4 modules, but equally, it might have been PCS who decided it.
There's certainly no harm in contacting Kingston directly and asking them as all it will take is a simple e-mail.

If the OP was to explain the problem with having a non functioning PC if they had to send all 4 modules back, they may agree to a compromise such as having to send only 1 piece.

earthstorm

shaun_from_Africa wrote: »

It might well have been Kingston that stated that they wanted all 4 modules, but equally, it might have been PCS who decided it.
There's certainly no harm in contacting Kingston directly and asking them as all it will take is a simple e-mail.

If the OP was to explain the problem with having a non functioning PC if they had to send all 4 modules back, they may agree to a compromise such as having to send only 1 piece.

True as you say its either an email or a phone call and speak to the Ram experts.