O2 changing inclusive minutes - Removing some 07 numbers from allowance
Just got a SMS from O2:-
From 4 December, we're removing some 07 numbers from your inclusive minutes. See more at http://www.o2.co.uk/support/generalhelp/howdoi/ngnchange
My question is, Does this constitute a change in Terms and Conditions that could mean that I can escape my contract?
From 4 December, we're removing some 07 numbers from your inclusive minutes. See more at http://www.o2.co.uk/support/generalhelp/howdoi/ngnchange
My question is, Does this constitute a change in Terms and Conditions that could mean that I can escape my contract?
0
This discussion has been closed.
Latest MSE News and Guides
Replies
There are some misidentifications on the list, if they are described as non-mobile and call forwarding services.
I have two SIM cards which they now describe as non-mobile services, and on the other hand I have two VoIP accounts with numbers which have not been removed from inclusive.
5.3 You can end this Agreement without having to pay the Monthly Subscription Charges up to the end of any Minimum Period you have left, if: (a) we notify you of an increase to your Monthly Subscription Charges by more than the published Retail Price Index (RPI) annual inflation rate at the date we announce the applicable price increase; or (b) we increase any of our Charges (apart from for Additional Services) in a way that such increase would have increased your total bill for the immediately previous month by more than 10% (if the increase(s) had applied for the whole of that month).
Most important part being that if any increases they put in place would have increased your previous months bill by more than 10% then you can end the agreement early. Just looked at my last 2 months bills. 2 months ago it would have gone up by about £50 and last month by about £13 so think I will be contacting O2 ASAP!!
Although they are not in the EU, their regulators are taking the same measures to decrease wholesale rates.
For Guernsey and Jersey, the rate to mobiles is currently 4.11 pence a minute, which is about what it was here 3 years ago, and certainly not as vast as some discussions of this subject assert. It appears that although they want further decreases they may have recently extended that rate for another year.
To Guernsey and Jersey landlines, rates are just below half a penny a minute, about double UK landlines (which I believe will increase slightly), and a bit cheaper than UK mobiles, so it's clearly quite ridiculous and unsupportable to claim these are too expensive to be included.
For Isle of Man mobiles, I just found a document from the regulator which says their decision is that wholesale mobile rates will fall to 1.23 pence a minute [it's currently about 7 pence] and the document consults on a range of proposals for the glide path down towards that. They base this on an average of 9 territories, of which Channel Islands is the only rate over a penny a minute, so there is presumably scope for this to reduce more.
So basically, in 2 or 3 years' time IoM mobile rates will very likely be at most half a penny more than UK mobiles, for which O2 may still be claiming to need to charge 35 pence, and their currently incipient mark-up is a factor of over 8.