Difficult buyer. Refund?

sulphate

I haven't read this whole thread.

I think if you have listed the item in the wrong size then she should be entitled to a refund on that basis.

But I don't think p&p is astronomical. The price you see when you bid is the price you should be prepared to pay. If you don't want to pay £5 for postage don't bid.

I just posted a small baby's toy as a present for a friend and second class postage alone cost me £2.25. I've sold things on eBay before and the price of postage, padded envelope and petrol... yes it's often cost more than £5.

Valli

sulphate wrote: »

But I don't think p&p is astronomical. The price you see when you bid is the price you should be prepared to pay. If you don't want to pay £5 for postage don't bid.

Thing is though, a buyer paying £5 for postage expects the seller to have PAID £5 (or thereabouts) for postage. When the parcel comes to them and they can see the seller actually only paid 60% of the postage fee they charged as postage costs then they get, understandably, annoyed.

goonarmy

Valli wrote: »

Thing is though, a buyer paying £5 for postage expects the seller to have PAID £5 (or thereabouts) for postage. When the parcel comes to them and they can see the seller actually only paid 60% of the postage fee they charged as postage costs then they get, understandably, annoyed.

Why do they? They know the postage cost ie how much its gonna cost them. If you agree something then dispute it after the event you aint got a leg to stand on.

Valli

goonarmy wrote: »

Why do they? They know the postage cost ie how much its gonna cost them. If you agree something then dispute it after the event you aint got a leg to stand on.

For reasons best known to themselves that's the price they expect to pay for postage, despite it being listed as P&P. They appear to expect the P&P a seller charges to be a true reflection of the postage paid. Not a chance for a seller to make a bit more profit on the listing.
So they will 'happily' pay it but woe betide your stars, as a seller, if you are considered to have made a profit on the P&P!

I posted something once, charged what it cost to post for postage and still got a comment 'seller could have posted it cheaper' - yes I could have - had I packed it poorly.

jpsartre

goonarmy wrote: »

Why do they? They know the postage cost ie how much its gonna cost them. If you agree something then dispute it after the event you aint got a leg to stand on.

It's not about knowing the total cost, it's about buyers expecting sellers to quote accurate postage costs. When they don't many buyers will find the costs were misleadingly presented. You can think it shouldn't matter but clearly it does to many buyers.

mgdavid

jpsartre wrote: »

It's not about knowing the total cost, it's about buyers expecting sellers to quote accurate postage costs. When they don't many buyers will find the costs were misleadingly presented. You can think it shouldn't matter but clearly it does to many buyers.

It's more basic than that IMO. It's about buyers being honest and recognising that it's P&P not just postage. Also sellers need to keep banging on at buyers to educate them and ram the message home.

burnleymik

goonarmy wrote: »

Why do they? They know the postage cost ie how much its gonna cost them. If you agree something then dispute it after the event you aint got a leg to stand on.

Ahh but this is eBay, a buyers paradise, and they can then rate you low on your postage rating and affect your feedback.

Hence why so many people are trying to sell with free P & P, to avoid the pitfalls.

hay77

goonarmy wrote: »

If you dont like the price dont bid. That includes pnp. Ebay idiots are ten a penny.

Completely agree. The pnp charge is clear for all to see so if you think it is too much then don't bid. Simple.

sharpy2010

hay77 wrote: »

Completely agree. The pnp charge is clear for all to see so if you think it is too much then don't bid. Simple.

There are just a few people who don't agree with this, but try convincing them they are wrong - they won't have it.

The price for postage and packaging is clear BEFORE you purchase... don't purchase and then moan about the price, thats not fair!

soolin

hay77 wrote: »

Completely agree. The pnp charge is clear for all to see so if you think it is too much then don't bid. Simple.

Principles and the group hug of having random people agree with you on the Internet is fine, doesn't help a seller keep their account though once the low stars start to hit.